FIX THIS: Dungeon Finder drops you into empty instance if you requeue from completed dungeon.

AlienatedGoat

No idea if this has even been discussed, but this is frustrating.

I've run into this bug consistently for the past 6 months, where sometimes I and my friends requeue into DF for another run, while inside the dungeon we just completed, and the DF drops us into the old empty instance with a new group member. We've even tried disbanding after dungeon before reforming and then requeuing. It will still sometimes drop us in that old empty dungeon instance.

Every time, I have to go through the same long explanation with the new person, about how its an old instance of the dungeon we just did, and how we can't requeue because of the BS 15 minute cooldown timer that applies every time you queue, regardless of circumstance. Oftentimes this bug means its the end of the night because we are so sick of dealing with it.

When is this going to be fixed?

When can I run dungeons again without the added frustration of bugs and cooldown timers that punish me and my groupmates for just playing the game?

@ZOS_GinaBruno @ZOS_JessicaFolsom

Anyone else experiencing this?

AlienatedGoat

Nobody else?

VaranisArano

I've had this happen before when a partial group of my friends queued up for a random normal while still inside the dungeon. Boom, back in the just completed dungeon with a really annoyed new party member who just got accidentally cheated out of a dungeon.

I've started making sure I leave the dungeon before requeuing and often leaving the group and regrouping before queuing up again. I haven't had any issues since, but its hard to be certain. Its not something I'd want to test because it would be a really trollish thing to deliberately do to another random player.

VaranisArano

I actually posted about this some time ago after ZOS support asked me to: https://forums.elderscrollsonline.com/en/discussion/371997/random-normal-problem-queuing-into-a-recently-completed-instance#latest

I'll go ahead and quote that post here as well.

VaranisArano wrote: »

After the second time this happened, I sent in a report and was told to post my experience on the bug report forum.

Question Reference # 170917-002878
Platform/Megaserver: PC/NA
Character Name: Akaviria Carvain

My ticket: “My friend and I did Elden Hollow II as a random normal. We completed the dungeon and left it through the door, remaining in group with each other, though the others left. We then requeued for a Random Normal, and got Elden Hollow II...except that it was the same instance we'd just left, dead bosses, portals and all. So our other group members had nothing to kill, we all got the 15-minute queue penalty after leaving, and we didn't have a random normal to run. Why is the group finder treating our completed and exited dungeon like we needed backfilled members, and how can I avoid that happening in the future? I don't like inconveniencing other players by accidently queuing for a completed dungeon.”

As I said above, Elden Hollow II is actually the second time I’ve had this happen. The first time, my group of friends completed the pledge for Direfrost Keep. One friend dropped group, so the three of us decided to queue for a Random Normal. We got Direfrost Keep, which okay, its one of the day’s pledges. Except that it’s the same instance we just left. All the bosses are dead. The new player who’d queued with us was understandably irritated that he’d gotten stuck with a completed dungeon and the 15-minute penalty for nothing. We were confused and irritated, because we’d completed the dungeon and tried to queue for a Random Normal, not trying to backfill a missing player which Groupfinder apparently thought.

So, the problem I see is this: Twice, I’ve queued with a group member for a Random Normal after completing a dungeon. Yes, its complete, all bosses killed, group activity complete, took more than 15 minutes to complete, all that. Instead of being grouped for a new dungeon instance, the Group Finder has placed us back into the dungeon instance we just completed as if we had requested it to fill our group with the missing roles. That’s not what we want it to do. When that happens, the other players who got pulled into the old instance now have to take the 15-minute penalty for no good reason, because we certainly didn’t go back to the old instance intentionally. We also have to take the 15 minute penalty and deal with having accidently inconvenienced players who are understandably irritated.

I’ll finish by repeating my question: Why is the group finder treating our completed and exited dungeon like we needed backfilled members, and how can I avoid that happening in the future? I don't like inconveniencing other players by accidentally queuing for a completed dungeon.

static_recharge

I've never had this happen, but it sounds frustrating. Hope it gets fixed for you.

Alchemical

Happened to me a couple times. It's really very annoying because I'm still locked out for 15 minutes even though there is no dungeon.

AlienatedGoat

VaranisArano wrote: »

I actually posted about this some time ago after ZOS support asked me to: https://forums.elderscrollsonline.com/en/discussion/371997/random-normal-problem-queuing-into-a-recently-completed-instance#latest

I'll go ahead and quote that post here as well.

VaranisArano wrote: »

After the second time this happened, I sent in a report and was told to post my experience on the bug report forum.

Question Reference # 170917-002878
Platform/Megaserver: PC/NA
Character Name: Akaviria Carvain

My ticket: “My friend and I did Elden Hollow II as a random normal. We completed the dungeon and left it through the door, remaining in group with each other, though the others left. We then requeued for a Random Normal, and got Elden Hollow II...except that it was the same instance we'd just left, dead bosses, portals and all. So our other group members had nothing to kill, we all got the 15-minute queue penalty after leaving, and we didn't have a random normal to run. Why is the group finder treating our completed and exited dungeon like we needed backfilled members, and how can I avoid that happening in the future? I don't like inconveniencing other players by accidently queuing for a completed dungeon.”

As I said above, Elden Hollow II is actually the second time I’ve had this happen. The first time, my group of friends completed the pledge for Direfrost Keep. One friend dropped group, so the three of us decided to queue for a Random Normal. We got Direfrost Keep, which okay, its one of the day’s pledges. Except that it’s the same instance we just left. All the bosses are dead. The new player who’d queued with us was understandably irritated that he’d gotten stuck with a completed dungeon and the 15-minute penalty for nothing. We were confused and irritated, because we’d completed the dungeon and tried to queue for a Random Normal, not trying to backfill a missing player which Groupfinder apparently thought.

So, the problem I see is this: Twice, I’ve queued with a group member for a Random Normal after completing a dungeon. Yes, its complete, all bosses killed, group activity complete, took more than 15 minutes to complete, all that. Instead of being grouped for a new dungeon instance, the Group Finder has placed us back into the dungeon instance we just completed as if we had requested it to fill our group with the missing roles. That’s not what we want it to do. When that happens, the other players who got pulled into the old instance now have to take the 15-minute penalty for no good reason, because we certainly didn’t go back to the old instance intentionally. We also have to take the 15 minute penalty and deal with having accidently inconvenienced players who are understandably irritated.

I’ll finish by repeating my question: Why is the group finder treating our completed and exited dungeon like we needed backfilled members, and how can I avoid that happening in the future? I don't like inconveniencing other players by accidentally queuing for a completed dungeon.

Thanks for posting this. I'm glad to see that someone else has taken steps to bring it to ZOS.

Still though, wow, so it's been at least 2 months since they've been definitely aware of this, still with no fix.

AlienatedGoat

Alchemical wrote: »

Happened to me a couple times. It's really very annoying because I'm still locked out for 15 minutes even though there is no dungeon.

Yeah that's the most frustrating part. Oftentimes I and some friends have a psijic or a scroll running, and then this happens. We'll just log out and give up for the rest of the night.

Wouldn't be nearly as frustrating if it wasn't for that time-out.