Compensation for Console Players

a1i3nz

ADarklore wrote: »

Jade1986 wrote: »

doslekis wrote: »

ESO plus gives you access to dlc zones, a crafting bag, crowns, and some bonuses like gold gained, research times reduced, etc.

Unfortunately cyrodiil is part of the base game. And if all of the above worked well for you then there's no reason for a month of free eso plus.

The only compensation I'd like is a campaign reset, and something like a double ap event for those of us who were unable to play through this bug.

The thing is, the base game does not work well atm for everyone. I have been having exceedingly long load screens as of late, and have had to shut my game down and restart several times in pve zones as well.

Strange, because I've been playing over 12-hours a day the last two days, including wayshrining between dolemens for hours in Auridon, and never once did I have a long load screen. I've also jumped to guild members and never had a long load screen. Considering this is a holiday weekend where I'd guess more people in the U.S. are off, the lack of problems is actually surprising.

Also, for those who talk about BDO receiving 'compensation', keep in mind that 1) their WHOLE GAME was affected, not just a single zone, and 2) BDO is not currently on console thus they don't have to deal with Sony or Microsoft in order to offer it.

Just because a player chooses to revolve their entire gaming experience around Cyrodiil doesn't mean the entire game itself revolves around that single zone... while Cyrodiil may be problematic, there are plenty of other areas in ESO to play and explore. It is your CHOICE not to play the other zones. Further, as I've stated previously, ZOS will not give out any compensation because it would create a precedent, with that each time anything occurred players would be demanding compensation because ZOS did it once. Instead, ZOS has explained the problem, apologized, and are pushing a fix out ASAP and are willing to deal with any fallout including losing players, knowing full well most players will return after their temper tantrum has run its course and they realize there is no other game that can compare to ESO... at this time.

I'll never understand why people comment stuff like this. Bro, big game company is screwing up big time and some of us can't play, so we want compensation or free stuff. Then people like you brown nose the hell out of it BUT WHY? Are they paying you or are you a ZOS employee using a different profile?

O_LYKOS

I think ZOS should reward us all with a Broad Brim Hat.

Feanor

I recommend asking the fellows on XBox One what compensation they got when vMoL was broken for 4 months. You’ll likely get the same - nada. Zero. Nilch.

Lord_Etrigan

OutLaw_Nynx wrote: »

mb10 wrote: »

I also think a double AP week would be good especially as players would return for it

Lol no thanks

Double AP SUCKS, Come on ask me why!

Never mind I’ll tell you why. Double AP=overcrowding of Cyro=Server can handle strain (Bottle neck effect) = DC, Lags, Frame drops and “Unusually Long Load Screen”.

Or basically back to where we are now.

Sintao

Hmmm, tricky subject to post on and ramble some thoughts.

one thought occurs...

Just noting that at times ESO have a delightful habit of surprising us nicely with GoodStuff™, and I believe our approach on the forums can help with that — being constructive especially with criticism.

Mind you, if we knew what vices the ESO devs and community moderators had, I would certainly try sending those vices too to 'encourage' GoodStuff™ (by that I mean which ones like chocolate, which like good coffee, which like donuts, and which pirozhki — have to cover the four essential food groups!)

Jade1986

SugaComa wrote: »

Apache_Kid wrote: »

Hollery wrote: »

Get a PC

Go look at how many people have posted in the sticky thread about having these issues on PC. It's affected consoles worse but it's on all platforms.

Problem is pc are claiming they've had it for years when it was only introduced with CWC

Lol, pc has had this problem since the change of server type in Cyro. ZoS simply ignored it, it festered, and now it is everywhere and 100 times worse.

Jade1986

ADarklore wrote: »

Jade1986 wrote: »

doslekis wrote: »

ESO plus gives you access to dlc zones, a crafting bag, crowns, and some bonuses like gold gained, research times reduced, etc.

Unfortunately cyrodiil is part of the base game. And if all of the above worked well for you then there's no reason for a month of free eso plus.

The only compensation I'd like is a campaign reset, and something like a double ap event for those of us who were unable to play through this bug.

The thing is, the base game does not work well atm for everyone. I have been having exceedingly long load screens as of late, and have had to shut my game down and restart several times in pve zones as well.

Strange, because I've been playing over 12-hours a day the last two days, including wayshrining between dolemens for hours in Auridon, and never once did I have a long load screen. I've also jumped to guild members and never had a long load screen. Considering this is a holiday weekend where I'd guess more people in the U.S. are off, the lack of problems is actually surprising.

Also, for those who talk about BDO receiving 'compensation', keep in mind that 1) their WHOLE GAME was affected, not just a single zone, and 2) BDO is not currently on console thus they don't have to deal with Sony or Microsoft in order to offer it.

Just because a player chooses to revolve their entire gaming experience around Cyrodiil doesn't mean the entire game itself revolves around that single zone... while Cyrodiil may be problematic, there are plenty of other areas in ESO to play and explore. It is your CHOICE not to play the other zones. Further, as I've stated previously, ZOS will not give out any compensation because it would create a precedent, with that each time anything occurred players would be demanding compensation because ZOS did it once. Instead, ZOS has explained the problem, apologized, and are pushing a fix out ASAP and are willing to deal with any fallout including losing players, knowing full well most players will return after their temper tantrum has run its course and they realize there is no other game that can compare to ESO... at this time.

I have been having them in all zones, and this is the very first patch I have had them since beta in pve zones. Before cwc it was always in cyro, which was bad enough, and if zos would have bothered isolating the issue and fixing it, maybe they would have a good starting point now, but they didnt, and now the brunt of the issue is on console, but pc is having issues as well. This is the only game I have had them too. SWTOR does not do it.

jaschacasadiob16_ESO

Cyrodil is broken since launch. By design, not code.

Jaavaa

If you don't like the design, gameplay or whatever, leave the game.

The Intention of this thread is not the Gamedesign.

pod88kk

I don't think it should just be AP and tel var though because pve players are experiencing it as well
Maybe double drops on all items & double xp/ap from all sources

stuff12002

a1i3nz wrote: »

Hello

Just wanted to know if there is going to be any sort of compensation for those of us who pay the subscription for ESO Plus due to the inability to play in Cyrodiil? I'd also like to point out that Imperial City is included in ESO Plus and cannot be played.

I am aware that there is a sticky thread related to the long load screens, but I havent heard anything about whether or not we will be compensated for the month and the threads primary goal is to collect data so I figured I would ask myself. I would have turned off my auto-sub if I had known the game would be broken for a month. It seems like a free month of ESO plus is in order. Not asking for a lot, just basic compensation. I know you have a lot on your plate, trying to keep up with the demand for new content and it must be overwhelming. But a lot of us feel like we just gave you $15 for nothing. Especially those of us who mainly PvP.

I know the terms of service probably cover this in your defense, and thats expected. But legal stuff aside, dont you feel it is the right thing to do?

ZOS white knights feel free to come to their rescue, but if anyone else agrees maybe voice what you think is appropriate.

Thats all, thx

Thx for creating this thread. Zenimax did this for their customers in May 2014, so I hope this post gets the right kind of attention from ZOS, now. We aren’t cry babies, we aren’t clamoring for attention for attention’s sake. No, it’s not that we think the whole game is broken. I paid for the game and it’s expansions because I thought what was achieved was pretty cool, and I stand by that. I want this game to be something I enjoy coming back to over and over. That has been my experience for most of my ESO+ sub, but not lately. This is because of ZOS response to this event and the load screen gaff introduced with CWC. So I feel cheated and taken advantage of for having paid a subscription but to only be ignored when I call shenanigans. I agree with OP, here. Address your customer base so they feel valued; imo just extending sub time is wholly sufficient.

SugaComa

Jade1986 wrote: »

SugaComa wrote: »

Apache_Kid wrote: »

Hollery wrote: »

Get a PC

Go look at how many people have posted in the sticky thread about having these issues on PC. It's affected consoles worse but it's on all platforms.

Problem is pc are claiming they've had it for years when it was only introduced with CWC

Lol, pc has had this problem since the change of server type in Cyro. ZoS simply ignored it, it festered, and now it is everywhere and 100 times worse.

Sorry, but if pc has it where once you enter cyrodil every single load screen causes a freeze and means a relog , that each time a keep changes, each use of fast travel , each death requiring a respawn and it's been like that for a year then two things


1 The so called master race are foolish for playing in these conditions essentially saying it's fine ( console players just boycotted cyrodil till it was fixed )

2. The same reversal of the problem causing it on console would have been done and carried out by zos to remedy

As you claim to have had it for so long and it only hit console with CWC ... We can conclude that the issue we are discussing is not the same and you're having a different issue with same symptoms

KanedaSyndrome

Vapirko wrote: »

xSkullfox wrote: »

BDO had server issues last few days, what they gonna do... giving out compensation(items) for the issues.
https://community.blackdesertonline.com/index.php?threads/server-issue-resolution-and-compensation.105948/

Words are not enough to make up for your frustration, but please accept this small token of apology that we wish to give to all adventurers who trusted us and played through this difficult environment. We promise that we will do everything in our power to swiftly resolve any future server issues.

ZOS: works as intended

Wow, they acknowledge their mistakes, apologize and give out compensations? That seems like a dream.

Edit: woah that list of giveaways is better than our planned events lol.

To be fair, they give out too much stuff in BDO, you feel no achievement when actually getting stuff.