"Could not find account matching those details." Really want to buy Morrowind on sale, pls help!

Flabbergast

So, I uninstalled ESO sometime last summer because I hadn't been playing and needed to clear space on my SSD. Now for two days I have been trying to login on the website to buy the Morrowind expansion while it is 50% and I am unable to do so. Like many, MANY others have reported, I am getting sent around in circles when trying to reset my password, and the system says there is no account associated with my info (name and email) which is ludicrous because I get all the emails for promotions and it's the same one I used for my forums account (where, incidentally, I was able to reset the password).

I have tried advice I saw on similar threads about using a different browser or clearing the cache. Nothing works. I created a customer support ticket yesterday but so far no reply or even an acknowledgement that they are working on it. I did save the reference number and can post it here for any support staff.

This is *so* frustrating.

Flabbergast

...Forgot to add, I also own the Thieves Guild and Orsinium DLC and have spent a little in the Crown store, all using this same email address. As a paying customer, I'm astounded how bad / slow support services are or that there isn't an IRC channel or someplace to resolve this kind of thing.

Flabbergast

*SOLVED*

Thank you to support staff for responding to my ticket. I guess it didn''t take that long after all, all things considered. I was starting to worry my account had been hacked though..

Now to see if I can re-download and install the game in time to get that free mount.

Feel free to close this thread

xinic5

Having the same issue. Even though it's been a few years since I played ESO.