Your DirectX version is unsupported.

snoboarder68

Hello

I keep getting this message on my laptop but I checked the link and everything looks correct:

Your DirectX version is unsupported. Get Help:
https://help.elderscrollsonline.com/app/answers/detail/a_id/32155

I ran the Game Consultant and get:
Card name: NVIDIA GeForce 310M
Manufacturer: NVIDIA
Chip type: GeForce 310M
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_0A75&SUBSYS_FF161179&REV_A2
Display Memory: 2438 MB
Dedicated Memory: 459 MB
Shared Memory: 1979 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3041
Native Mode: 1366 x 768(p) (59.993Hz)
Output Type: Internal
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 21.21.0013.4201 (English)
Driver Version: 21.21.13.4201
DDI Version: 11.1
Feature Levels: 10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail

Anyone know what the issue might be?

Thanks!

starkerealm

Your card is DirectX 10.1 compliant. It can't run DX11, which is the current minimum spec for ESO. (Sometime around July 2015, the DX9 and DX10 support was dropped.)

snoboarder68

starkerealm wrote: »

Your card is DirectX 10.1 compliant. It can't run DX11, which is the current minimum spec for ESO. (Sometime around July 2015, the DX9 and DX10 support was dropped.)

Thank you for the quick reply.

kyle.wilson

I'm guessing you were one of the players that started at launch and quit playing.
The game has gone through a few major changes in min specs.
In a few months the game will be 64bit only.

Banana

Time for an upgrade

osaceeub17_ESO

Since the most recent Windows 10 update and the first update in December, I have not been able to consistantely run the game. I am getting the same kind of message as the person previously mentioned:

Your DirectX version is unsupported. Get Help:
https://help.elderscrollsonline.com/app/answers/detail/a_id/32155

After following some directions I checked my "directx" and it is version 12.

Why am I getting this message? Has ESO changed something or is this a Microsoft problem? I really need some help with this issue.

iqoologiceb17_ESO

@osaceeub17_ESO
Your GPU (graphics card) doesn't support DX11 or 12 and it doesn't metter if DX12 is installed or not

If you know what is your GPU you can google it and see if it supports DX11/12.

Iarao

i have been getting this error the last couple days. geforce gtx 960m is gtg for dx12 and i have dx12. i have nvidia set to use the 960m for the game. last time i got it, i restarted the computer and worked until now. so?????

ZOS_Bill

For anyone getting the error “Your DirectX version is unsupported” please make sure to update both DirectX and your video card drivers. You can find more information in the help article linked below.

What do I do if I get an error stating “Your DirectX version is unsupported” when launching The Elder Scrolls Online?

OrdoHermetica

I'd like to chime in and say I, too, just started getting this error... and I definitely have the most up-to-date drivers and a card that can support DirectX 11. Was able to play just fine last night, but this morning - no restarts, no updates, etc. - I suddenly can't.

efster

OrdoHermetica wrote: »

I'd like to chime in and say I, too, just started getting this error... and I definitely have the most up-to-date drivers and a card that can support DirectX 11. Was able to play just fine last night, but this morning - no restarts, no updates, etc. - I suddenly can't.

I had the same problem this morning. Last night, the game ran just fine, this morning, suddenly, my DirectX version is unsupported. I have DirectX12 so I hardly think that's the issue here. My drivers are also up to date, and restarting my PC fixed it and I was able to run the game.

@ZOS_BillE could you please let the team know that there may be something in the newest Windows update that's causing the game to behave like this? Thank you.

Gilvoth

that is exactly what is happening to me after i run PTS and then try to run eso.
as soon as i run a repair and then restart my PC it fixes the problem, but the problem only happens after i play the PTS and then try to play eso LIVE.

Gilvoth

i made a thread about it here
https://forums.elderscrollsonline.com/en/discussion/410834/shutting-off-pts-and-going-live-removes-directx#latest
but no one is respond to it.

OrdoHermetica

At a guess: everyone having trouble uses NVIDIA GPUs? It appears the most recent driver set doesn't play well with ESO. Quitting out of ESO sometimes causes the NVIDIA drivers to stop working, based on my poking into error longs, hence the restart being required.

Anotherone773

If you run a Nvidia card, it is most likely the recent nvidia driver update. I had the same issue and after talking to nvidia support it seems the new driver update causes an issue with some games.

A work around for this problem is to reboot your computer every time you play. It will work correctly after a fresh reboot. Otherwise to save you playing tag with nvidia customer support, these are the instructions i was given to fix the problem:

"Thank you for the update.
>
> Lets revert back to older driver 391.35 :: http://www.nvidia.com/download/driverResults.aspx/132838/en-us
>
> Using he steps below, and check if the same issue persists
>
> - Once the installer wizard begin, accept the license agreement.
> - Select "Custom (Advanced)" install option and then click Next.
> - Put a checkmark in the "Perform clean install" option and then click
> Next.
> - Follow the on-screen instructions to complete the installation
>
> Looking forward for your reply to assist you further.
>
> Regards,
> Lohith
> NVIDIA Customer Care "

You should note this is the solution for win 7/8/8.1 64 bit. It appears to support most cards from 400 series up to 10 series(10xx), though i dont see any mobile cards on the list. This solved my problem ive launched the game 7 or 8 times without needing a reboot.

wenchmore420b14_ESO

I am having the same issue. Last night (5/3) I was able to play fine.
Woke up this morning and got the same DirectX message.
I have DirectX 12. Followed the ZoS link, but didn't help at all.
FYI~ DirectX is updated thru Windows Updates. Copied this from Windows....

"DirectX 11.3 and 12 are included with these Windows versions. There is no stand-alone package for these versions of DirectX."

Updates will be available through Windows Update. There is no stand-alone package for these versions of DirectX.
ATM, I am up-dating my Windows. Then I will check my Nividia updates, and try again.
Will let ya know if it works for me too...

OrdoHermetica

The problem seems to happen when you quit using the in-game quit option. Ending the process via the Windows Task Manager avoids the driver dump, at least for me.

makreth

I had that issue (directX) with any game and that so called DRIVER update LOOP with the drivers 397.31 installed (where it displayed that the drivers were available to download/install even so they were already installed, after each restart). Do not install those drivers yet until an official fix is out from nvidia. If you already have...then follow steps to rollback the driver to a previous version.

Gilvoth

this is still happening and we need help. please advice eso devs,

please advice.

SHADOW2KK

makreth wrote: »

I had that issue (directX) with any game and that so called DRIVER update LOOP with the drivers 397.31 installed (where it displayed that the drivers were available to download/install even so they were already installed, after each restart). Do not install those drivers yet until an official fix is out from nvidia. If you already have...then follow steps to rollback the driver to a previous version.

hotfix for some nvidia users is already out, it mainly affects 1060 users, I have 1080 and new nvidia drivers, with no problems.

I did have issues with the new windows update though, so may be due to that and nvidia drivers for some of you.

Gilvoth

Driver File Version: 22.21.0013.8233 (English)
Driver Version: 22.21.13.8233
DDI Version: 12

Anotherone773

dwemer_paleologist wrote: »

this is still happening and we need help. please advice eso devs,

please advice.

Roll back your nvidia driver to the previous one, it will fix the problem, as i said above.

Lake

I got this suddenly today...
I'm going to try installing the hotfix to see if it works - http://nvidia.custhelp.com/app/answers/detail/a_id/4661

"Windows 10: Driver may get removed after PC has been left idle for an extended period of time."

Gilvoth

Anotherone773 wrote: »

dwemer_paleologist wrote: »

this is still happening and we need help. please advice eso devs,

please advice.

Roll back your nvidia driver to the previous one, it will fix the problem, as i said above.

oh, are your a developer?
i dont see the zenimax sign on your nametag soo .. my comment was intended for a zenimax employee here on the "PC Technical Support" and i put my comment here directed right towards a developer and zenimax tech guy.

wenchmore420b14_ESO

wenchmore420b14_ESO wrote: »

I am having the same issue. Last night (5/3) I was able to play fine.
Woke up this morning and got the same DirectX message.
I have DirectX 12. Followed the ZoS link, but didn't help at all.
FYI~ DirectX is updated thru Windows Updates. Copied this from Windows....

"DirectX 11.3 and 12 are included with these Windows versions. There is no stand-alone package for these versions of DirectX."

Updates will be available through Windows Update. There is no stand-alone package for these versions of DirectX.
ATM, I am up-dating my Windows. Then I will check my Nividia updates, and try again.
Will let ya know if it works for me too...

Ok. I had 2 Widows updates that some how didn't auto update.
Updated windows, ran a driver update tool, restarted computer, got right in to ESO.
Suggestion.. Have the "Help" page on DirectX aloso include checking Windows updates..
Huzzah!!
Off to Tamriel!!!

Slick_007

dwemer_paleologist wrote: »

oh, are your a developer?
i dont see the zenimax sign on your nametag soo .. my comment was intended for a zenimax employee here on the "PC Technical Support" and i put my comment here directed right towards a developer and zenimax tech guy.

wow, what a jerk. just ignore the fix you were offered and continue to suffer issues instead.

nvidia broke their driver. its not even a zos problem, they dont need to comment.

SHADOW2KK

dwemer_paleologist wrote: »

Anotherone773 wrote: »

dwemer_paleologist wrote: »

this is still happening and we need help. please advice eso devs,

please advice.

Roll back your nvidia driver to the previous one, it will fix the problem, as i said above.

oh, are your a developer?
i dont see the zenimax sign on your nametag soo .. my comment was intended for a zenimax employee here on the "PC Technical Support" and i put my comment here directed right towards a developer and zenimax tech guy.

Lol, well myself and others have tried to help ya, good luck in your arrogance dude.

Gilvoth

1) had a technical problem that only effects elderscrolls online

2) went to elderscrolls online for help in the PC Technical Support Section.

3) post problem and asked specifically for a developer to comment and help us.

result:

called a jerk and other names by forum users and insulted by them because i did not want their answer and instead sought out and still seeking developer / eso tech dev answer.

Gilvoth

SHADOW2KK wrote: »

dwemer_paleologist wrote: »

Anotherone773 wrote: »

dwemer_paleologist wrote: »

this is still happening and we need help. please advice eso devs,

please advice.

Roll back your nvidia driver to the previous one, it will fix the problem, as i said above.

oh, are your a developer?
i dont see the zenimax sign on your nametag soo .. my comment was intended for a zenimax employee here on the "PC Technical Support" and i put my comment here directed right towards a developer and zenimax tech guy.

Lol, well myself and others have tried to help ya, good luck in your arrogance dude.

what you are suggesting doesnt work for me, it does not fit my situation.
and, how does insulting me help this situation?

Gilvoth

Slick_007 wrote: »

dwemer_paleologist wrote: »

oh, are your a developer?
i dont see the zenimax sign on your nametag soo .. my comment was intended for a zenimax employee here on the "PC Technical Support" and i put my comment here directed right towards a developer and zenimax tech guy.

wow, what a jerk. just ignore the fix you were offered and continue to suffer issues instead.

nvidia broke their driver. its not even a zos problem, they dont need to comment.

i looked at and attempted the work around you suggested and it not only does not fit my technical problem but it makes my problem worse.
how does insulting me help this situation?

SHADOW2KK

dwemer_paleologist wrote: »

SHADOW2KK wrote: »

dwemer_paleologist wrote: »

Anotherone773 wrote: »

dwemer_paleologist wrote: »

this is still happening and we need help. please advice eso devs,

please advice.

Roll back your nvidia driver to the previous one, it will fix the problem, as i said above.

oh, are your a developer?
i dont see the zenimax sign on your nametag soo .. my comment was intended for a zenimax employee here on the "PC Technical Support" and i put my comment here directed right towards a developer and zenimax tech guy.

Lol, well myself and others have tried to help ya, good luck in your arrogance dude.

what you are suggesting doesnt work for me, it does not fit my situation.
and, how does insulting me help this situation?

As said, there recently was a hotfix for some nvidia users who had issues, never mind many who had issues with the very recent windows update, so get the hotfix or rollback.

There was no insult to you, the way you spoke to Anotherone however, was arrogant.

I merely called a spade a spade.