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Cannot Play - Broken Game
AzraelAcid
✭✭✭
@ZOS_GinaBruno @ZOS_JessicaFolsom
Two ticket submissions and two weeks later still no response.
Incident: 171023-003758 - Bug Report
Reference ID #:171105-003592- Support Ticket
Original Bug Report thread found here:
https://forums.elderscrollsonline.com/en/discussion/377256/bug-weird-auto-movement-commands-not-registering-needs-immediate-attention-unplayable/p1
Not computer illiterate. I know how to troubleshoot hardware and software. No conflicts yet found. No addons in use.
MY SPECS:
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i5 4690K @ 3.50GHz
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
ASRock Z97X Killer (CPUSocket)
Graphics
G247HL (1920x1080@60Hz)
4096MB ATI AMD Radeon R7 370 Series (C.P. Technology)
Storage
465GB Seagate ST500DM002-1BD142 (SATA)
Optical Drives
HL-DT-ST DVD-RAM GH40L
Audio
Realtek High Definition Audio
I've been checking all my hardware, software, and drivers. Everything is up to date and running smooth.
Checked gaming utilities and peripherals.
Checked my ports, usb slots, and used different keyboards and mouses. I went so far as to make sure my network wasn't the cause.
I've run the game repair utility, and when that failed to solve it, I completely reinstalled.
Checked to make sure all my software, firewalls, virus and malware programs are up to date and not in conflict.
I have also made sure that they are are allowing the program.
I've run as administrator, and also made sure that no communication software outside of game uses the same key-binds I am using in game.
I've completely removed the addons folder from live. I've tried playing with and without.
Removed the Saved variables folder and replaced.
Removed the ZO_Ingame.Lua file
I have a Diagnostic report if needed, after running the utility.
Edited by AzraelAcid on November 6, 2017 7:43AM Two ticket submissions and two weeks later still no response.
Incident: 171023-003758 - Bug Report
Reference ID #:171105-003592- Support Ticket
Original Bug Report thread found here:
https://forums.elderscrollsonline.com/en/discussion/377256/bug-weird-auto-movement-commands-not-registering-needs-immediate-attention-unplayable/p1
Not computer illiterate. I know how to troubleshoot hardware and software. No conflicts yet found. No addons in use.
MY SPECS:
Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i5 4690K @ 3.50GHz
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
ASRock Z97X Killer (CPUSocket)
Graphics
G247HL (1920x1080@60Hz)
4096MB ATI AMD Radeon R7 370 Series (C.P. Technology)
Storage
465GB Seagate ST500DM002-1BD142 (SATA)
Optical Drives
HL-DT-ST DVD-RAM GH40L
Audio
Realtek High Definition Audio
I've been checking all my hardware, software, and drivers. Everything is up to date and running smooth.
Checked gaming utilities and peripherals.
Checked my ports, usb slots, and used different keyboards and mouses. I went so far as to make sure my network wasn't the cause.
I've run the game repair utility, and when that failed to solve it, I completely reinstalled.
Checked to make sure all my software, firewalls, virus and malware programs are up to date and not in conflict.
I have also made sure that they are are allowing the program.
I've run as administrator, and also made sure that no communication software outside of game uses the same key-binds I am using in game.
I've completely removed the addons folder from live. I've tried playing with and without.
Removed the Saved variables folder and replaced.
Removed the ZO_Ingame.Lua file
I have a Diagnostic report if needed, after running the utility.
You can not earn Respect by tolerating Disrespect.
Death is the graduation of the soul.- Sylvia Browne
Aleawyn - CP810 - Sorcorer - AD - North American Megasever
Death is the graduation of the soul.- Sylvia Browne
Aleawyn - CP810 - Sorcorer - AD - North American Megasever
0
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ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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AzraelAcid✭✭✭Thank you. It was received. I have replied to both you and support via here and email. Appreciated.You can not earn Respect by tolerating Disrespect.
Death is the graduation of the soul.- Sylvia Browne
Aleawyn - CP810 - Sorcorer - AD - North American Megasever0