Login issue?

Aeolwind

Getting 301 (3:1:690:0) error every time I try to log in.

Anyone else running into issues?

ZOS_Bill

Error 301 occurs when The Elder Scrolls Online game client was not able to connect to the server properly.

To resolve this issue, we recommend trying again in ten minutes. If the issue persists, you can attempt the following troubleshooting steps:


Check Service Alerts

Verify the servers are not undergoing scheduled maintenance here.


Power cycle and then test your network

If playing on console, you can reset your machine's IP by performing a hard reset. To do so, hold down the power button on the console itself and allow it to completely shut down. Once complete, turn off your modem or router as well and wait 10 minutes before turning all of your devices back on.

If playing on PC/Mac, you should also try turning off your modem or router for 10 minutes before rebooting.


Add ESO as an exception to your antivirus software

Each antivirus program is different, and we recommend you view your antivirus developer's website for full instructions on how to add exceptions.

The application files that may require exceptions are:

• Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
• ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe

Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what players should use. If required by the antivirus program, include all subfolders since every file is critical to run the game.

• C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\

Forward the game ports

To best access The Elder Scrolls Online you should configure you routers to open the following outbound ports:

All Platforms

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 24300 through 24331
TCP Port 80
TCP Port 433