Constantly being disconnected - Unable to connect to game server. Please make sure you have a valid"

marcosdd

Hello!

I'm from Brazil and been playing ESO on NA servers for a while. Recently, like since last month, I've been constantly disconnected from servers, like every 15 or 20 minutes. The message I get is "Unable to connect to game server. Please make sure you have a valid".

I've tried a lot to solve this issue, but nothing worked at all:

- Tried to turn off my PS4 for a few minutes, removing the power chord.
- Tried to delete the ESO application saved data.
- Tried to use Google dns (8.8.8.8 and 8.8.4.4).
- Tried to use static IP.
- Tried to restart router, redone configs.

I can play other online games fine, like Skyforge, and everything went fine. Don't know what to do anymore and I'm almost giving up ESO because of this.

I'd really appreciate any help or suggestion. Thanks!

Aerithone

Try to contact ur internet provider, they might have broken smth.
Good thing is to get "white ip", which will help u to reach destinated adresses without being stopped at several provider`s ips.

Aerithone

Also check this theme.
https://help.elderscrollsonline.com/app/answers/detail/a_id/1133/~/what-ports-do-i-need-to-open-to-access-the-game

ZOS_Bill

If you've already went through the troubleshooting in the help article below and opening ports doesn't help, the next thing you can do is contact support for additional assistance.

What do I do if I keep getting disconnected on PlayStation 4 with the error message "Unable to Connect to Server. Please Check Your Internet Connection"?

Bhaal5

Same in Australia. ISP is putting it back on you ZOS.
(Also can play guild wars 2 lag free??)

marcosdd

Bhaal5 wrote: »

Same in Australia. ISP is putting it back on you ZOS.
(Also can play guild wars 2 lag free??)

Yep, same with me. I can play other online games without any problems. Well, its easier for them to say the problem is with your ISP.

marcosdd

The only thing that I didn't try is to reinstall the game, but honestly I don't know how this could help.

Bhaal5

What if we are all wrong with our approach on the lag issue.
Here a scenario zos should think about.

"Player x" jumps on and wants to buy CROWN CRATES, but then get dc'd every time they open the option menu to purchase them... So after 5 attempts to buy CROWN CRATES. They turn of elder scrolls offline and turn on another mmo and spend their money there instead?

Wonder how many crown crate COULD of been brought already? Just wonder.