charged for eso plus membership

hightowermusic

hello, My wife's account was just charged for an eso plus membership. we DO NOT play eso and havent in about 6 months. We both made sure our eso plus memberships were canceled when we stopped playing. Which wasn't very easy to do. I am assuming this is a mistake and the charges will be reversed immediately. My wife's account name is Samanthadear

Saturnana

You'll probably need to create a ticket for that through the support page:
https://help.elderscrollsonline.com/app/incident
Platform-select > Billing > ESO plus purchase issue

Alternatively, you can probably revert the transaction through your bank, though in the past that has given other players a lot of trouble (as it can be considered fraud to revert the payment of a service after using said service) and so it is generally not advised if you wish to play ESO again in the future.