EU maintanence time: from midday into the afternoon. Why?

Tandor

Jayman1000 wrote: »

Turelus wrote: »

Currently 06:18 Baltimore time. So it's early but not stupid early for them.

But again, are you suggesting they do the maintanence on EU servers directly from the US?

They probably want both servers done at the same time so that the senior server staff at ZOS are available to coordinate the resolution of any issues that arise on both servers. While they will doubtless have local people running the EU server maintenance it will be supervised from the US.

Anne_Firehawk

vrine wrote: »

Its based on American times, as its an American company.

Bit stupid when half your customers are not american nor play on NA.

Cdub2382

OP - they do start maintenance early in the morning. Just in the correct country. And middle of the week, not a Saturday.

Morgul667

Still no info from zos?

No maintenance was planned this week, this is weird

wesly.backersb16_ESO

OMG maintenance! My world is collapsing!

Kneighbors

wesly.backersb16_ESO wrote: »

OMG maintenance! My world is collapsing!

Tell me about it... I had to go to workout like I got nothing else in life to do...

Palidon

Folks you know ZOS is going to do maintenance so why continue to complain about it. Doesn't matter when they do their maintenance always complainers for one reason or another. ZOS has been doing maintenance since Beta so give these complaint threads a rest already. Oh and before you ask how long the servers will be down or when the servers will be back up? I will answer that for you. Your guess is as good as mine and sometime within the next 24 hours.

Jayman1000

Yamenstein wrote: »

Aren't the EU servers located in NA? Also it makes sense that they would update a platform at a time. Not break up servers into location. Also does it matter when they do maintenance? I get home from work and an hour later it's maintenance time. It's always something for someone, somewhere. So I don't care when they do it.

And to the person who talks about how their shouldn't be any maintenance at all, always someone, just no. Rather a working game than a broken one, and ESO is already broke in some areas anyways so don't need it worse.

Well, I don't think it makes much sense to place EU servers in NA, would it? They are EU servers, placed here in the EU, because there's a huge bunch of ESO gamers here in Europe, and we would have a pretty bad experience playing on american servers because the long distance would create high latencies. Australians have this problem, but unfortunately there are not that many australian ESO gamers, most likely way to few to make it worth the while for ZOS to do dedicated Australian servers.

I definately do think it matters at what time maintenance is done. Would you think it matters not whether the server maintenance is done right in primetime, say in the evening or during weekends? Of course it matters. But as it has already been discussed in this thread earlier, it seems the most likely explanation is that it is easier and more cost-effective, and probably less prone to errors/problems to do the update at once for both EU and US servers. At least that is the explanation I find the most plausible; and I accept that. Al I wanted was at least a plausible explanation that I could understand.

And someone actually suggested that there should be no maintenance?? Then let me hereby suggest that we should also enact world peace immediately! would solve a lot of problems with wars and such

Turelus

EU Server are in Germany, log-in servers are NA which is why you get NA IP when you ping them (at least this was my understanding).

Kneighbors

Jayman1000 wrote: »

Yamenstein wrote: »

Aren't the EU servers located in NA? Also it makes sense that they would update a platform at a time. Not break up servers into location. Also does it matter when they do maintenance? I get home from work and an hour later it's maintenance time. It's always something for someone, somewhere. So I don't care when they do it.

And to the person who talks about how their shouldn't be any maintenance at all, always someone, just no. Rather a working game than a broken one, and ESO is already broke in some areas anyways so don't need it worse.

Well, I don't think it makes much sense to place EU servers in NA, would it? They are EU servers, placed here in the EU, because there's a huge bunch of ESO gamers here in Europe, and we would have a pretty bad experience playing on american servers because the long distance would create high latencies. Australians have this problem, but unfortunately there are not that many australian ESO gamers, most likely way to few to make it worth the while for ZOS to do dedicated Australian servers.

I definately do think it matters at what time maintenance is done. Would you think it matters not whether the server maintenance is done right in primetime, say in the evening or during weekends? Of course it matters. But as it has already been discussed in this thread earlier, it seems the most likely explanation is that it is easier and more cost-effective, and probably less prone to errors/problems to do the update at once for both EU and US servers. At least that is the explanation I find the most plausible; and I accept that. Al I wanted was at least a plausible explanation that I could understand.

It's strange. I've tried playing ESO from different countries in EU and had ping 100-150 everywhere. Makes me wonder what is the geographical position of the servers. Are there any players here who get 40-60 ping on EU server? This is the ping that you suppose to have if the server located in your country.

Enslaved

vrine wrote: »

Its based on American times, as its an American company.

Yet they are taking European money as well. This should be separated, as in so many games.

Gandrhulf_Harbard

vrine wrote: »

Its based on American times, as its an American company.

Weak argument.

They have an EU Server.

EU Server maintenance should occur within a time frame appropriate to EU players.

All The Best

MissBizz

Turelus wrote: »

Jayman1000 wrote: »

Soulless_1 wrote: »

I honestly am starting to think ZOS doesn't care much about the EU players. (No I'm not ranting) I just would like to know their thinking behind these maintenance times in the EU.

I know for a fact they can take both servers offline separately, as they have done a few weeks back, when apparently there was something going on on the NA server.
So why not separate the maintencance times and also do the maintenance for EU in the night time?

I just don't get it...

Maybe it's much easier and better to do the maintanence for both US and EU at the same time? If so I do understand it, because that would mean they are doing US maintenance right now, and over there it's morning. That would make sense.

That's most likely the one seeing as they do them at once now. They used to do them separately but stopped about a year ago.
Otherwise no one has details for you as ZOS doesn't really talk about it. Most people just invent their own conspiracy "grr ZOS" theory and rant post so, dunno.

NA and EU both use the same client now... So they can't be updated separately anymore. When they did them seperate you have to actually download to game again for the other server.

Well, patch maintenance at least.

Idinuse

Kneighbors wrote: »

Jayman1000 wrote: »

Yamenstein wrote: »

Aren't the EU servers located in NA? Also it makes sense that they would update a platform at a time. Not break up servers into location. Also does it matter when they do maintenance? I get home from work and an hour later it's maintenance time. It's always something for someone, somewhere. So I don't care when they do it.

And to the person who talks about how their shouldn't be any maintenance at all, always someone, just no. Rather a working game than a broken one, and ESO is already broke in some areas anyways so don't need it worse.

Well, I don't think it makes much sense to place EU servers in NA, would it? They are EU servers, placed here in the EU, because there's a huge bunch of ESO gamers here in Europe, and we would have a pretty bad experience playing on american servers because the long distance would create high latencies. Australians have this problem, but unfortunately there are not that many australian ESO gamers, most likely way to few to make it worth the while for ZOS to do dedicated Australian servers.

I definately do think it matters at what time maintenance is done. Would you think it matters not whether the server maintenance is done right in primetime, say in the evening or during weekends? Of course it matters. But as it has already been discussed in this thread earlier, it seems the most likely explanation is that it is easier and more cost-effective, and probably less prone to errors/problems to do the update at once for both EU and US servers. At least that is the explanation I find the most plausible; and I accept that. Al I wanted was at least a plausible explanation that I could understand.

It's strange. I've tried playing ESO from different countries in EU and had ping 100-150 everywhere. Makes me wonder what is the geographical position of the servers. Are there any players here who get 40-60 ping on EU server? This is the ping that you suppose to have if the server located in your country.

I'm on NA since launch but lately I've been dipping my toes in the EU waters and find my ping is fairly solid at 60-80 with spikes to 110+ (Cyro i.e.). I'm playing from Stockholm, Sweden. 500Mbs up down / 50Mbs down up.


Edit*

Jade1986

Idinuse wrote: »

Kneighbors wrote: »

Jayman1000 wrote: »

Yamenstein wrote: »

Aren't the EU servers located in NA? Also it makes sense that they would update a platform at a time. Not break up servers into location. Also does it matter when they do maintenance? I get home from work and an hour later it's maintenance time. It's always something for someone, somewhere. So I don't care when they do it.

And to the person who talks about how their shouldn't be any maintenance at all, always someone, just no. Rather a working game than a broken one, and ESO is already broke in some areas anyways so don't need it worse.

Well, I don't think it makes much sense to place EU servers in NA, would it? They are EU servers, placed here in the EU, because there's a huge bunch of ESO gamers here in Europe, and we would have a pretty bad experience playing on american servers because the long distance would create high latencies. Australians have this problem, but unfortunately there are not that many australian ESO gamers, most likely way to few to make it worth the while for ZOS to do dedicated Australian servers.

I definately do think it matters at what time maintenance is done. Would you think it matters not whether the server maintenance is done right in primetime, say in the evening or during weekends? Of course it matters. But as it has already been discussed in this thread earlier, it seems the most likely explanation is that it is easier and more cost-effective, and probably less prone to errors/problems to do the update at once for both EU and US servers. At least that is the explanation I find the most plausible; and I accept that. Al I wanted was at least a plausible explanation that I could understand.

It's strange. I've tried playing ESO from different countries in EU and had ping 100-150 everywhere. Makes me wonder what is the geographical position of the servers. Are there any players here who get 40-60 ping on EU server? This is the ping that you suppose to have if the server located in your country.

I'm on NA since launch but lately I've been dipping my toes in the EU waters and find my ping is fairly solid at 60-80 with spikes to 110+ (Cyro i.e.). I'm playing from Stockholm, Sweden. 500Mbs up / 50Mbs down.

Geographical location of the datacenters is in Frankfurt, Germany. I live a whole 30 minutes away from them with 1gb download and still have 40-60 ms ping when I am lucky, and around 60-80 on average lately. I used to have a steady 50ms, but not since morrowind.

Also, I am confused why you would have more upload than download unless you are a streamer. Download is far more important

essi2

Trust me, as a former WAR player, you will notice when they move the EU server to NA ;p

Jayman1000

Cdub2382 wrote: »

OP - they do start maintenance early in the morning. Just in the correct country. And middle of the week, not a Saturday.

The "correct" country lol But yes, you are right, and I do accept this explanation that the maintenance is done for all servers at once, and that this is probably necessary, or is the easiest to do, less prone to errors etc. and since Zos is based in US and also have a huge bunch of players there (most?) then doing it in the morning US time makes absolute sense.

vrine

Gandrhulf_Harbard wrote: »

vrine wrote: »

Its based on American times, as its an American company.

Weak argument.

They have an EU Server.

EU Server maintenance should occur within a time frame appropriate to EU players.

All The Best

Dude you're preaching to the choir. Its not my argument, its their reasoning, and I also think its stupid.

DreadKnight

Soulless_1 wrote: »

Jayman1000 wrote: »

Mate if you think they don't care about Eu, you should move to Australia.
Every single maintenance is in prime time for us (6pm normally, 8pm today).

I can imagine that really sucks!

It does - It really does.

But what I find is worse is that they don't give us an estimate. I mean they must know before hand if it's going to take one hour or six - why can't they just give us a heads up so we can plan our own time. I realise that sometimes there are unforeseen issues that means it takes longer, but it would be kinda nice if I knew that could just watch TV for an hour, or take the family out for dinner for three hours.

Morgul667

Never understood that

Gives ZOS a poor image

Anne_Firehawk

Morgul667 wrote: »

Never understood that

Gives ZOS a poor image

That exists for a looooong time already tho. Always been NA > EU. I just wann open my crates and logg off again jesus.

Gandrhulf_Harbard

MissBizz wrote: »

NA and EU both use the same client now... So they can't be updated separately anymore.

Nonsense.

EU server could have been taken down at 7 local time and updated/maintained. 6 hours later when the US server hits 7am local time it could be taken down for maintenance/updates.

EU players could then opt to update their client and ONLY play on updated EU server, or delay updating their client and be able to log on to the, as yet not updated, US server, but then be unable to play on EU. Heck even US players who maybe because of work are not playing at US "prime time" could opt to update and join EU server.

Staggering EU and US server maintenance and updates gives payers a choice about which servers they access, and when.

All The Best

Jayman1000

laced wrote: »

Also, I am confused why you would have more upload than download unless you are a streamer. Download is far more important

He isn't, "nedladdning" in the picture means download, so he got 500mbs download; he just reversed that in his text. But 500 mbit/s, that's a pretty nice download speed I got to say!

Jayman1000

Kneighbors wrote: »

It's strange. I've tried playing ESO from different countries in EU and had ping 100-150 everywhere. Makes me wonder what is the geographical position of the servers. Are there any players here who get 40-60 ping on EU server? This is the ping that you suppose to have if the server located in your country.

Im from Denmark (Copenhagen) and I usually get between 40-60ms in ESO on EU server. That seems fine considering the servers are in Frankfurt, Germany, as someone else here mentioned; which isn't very far from Denmark.

Thalmar

'What you give is what you get', the way they treated europeans or I would say nonamericans as Australians getting maintenance mostly primetime, how Zos' image has been considered since the game released.

Locating EU server in america and hoping ppl will bite it, one of the worst treatment I encountered. Still one of the best game in the gaming market but went to first b2p and then f2p faster than any other crap games. You do not have the luxury to call, it is an american company and let your other customers out.

Our money as valuable as american greenies. Many adults have principles and will react such negative treatments. The european or any other region maintenance should be late at night like all of the other american companies treat their customers.

Jayman1000

Thalmar wrote: »

'Locating EU server in america and hoping ppl will bite it, one of the worst treatment I encountered.

Im pretty darn sure the EU servers are located in the EU. It would make very little sense to me if they placed a EU server in the US wouldn't you think?

Turelus

Jayman1000 wrote: »

Thalmar wrote: »

'Locating EU server in america and hoping ppl will bite it, one of the worst treatment I encountered.

Im pretty darn sure the EU servers are located in the EU. It would make very little sense to me if they placed a EU server in the US wouldn't you think?

EU server is very much in the EU specifically Germany as I said previously.
I mean unless ZOS managed to find a way to get people in Germany with 50ms Ping connections to a server hosted in Texas.

As I said previously as well there was talk that the log-in server is still in the US however, so when you do a server ping you will noticed a US IP which made people think the servers were moved back there.

Thalmar

Jayman1000 wrote: »

Thalmar wrote: »

'Locating EU server in america and hoping ppl will bite it, one of the worst treatment I encountered.

Im pretty darn sure the EU servers are located in the EU. It would make very little sense to me if they placed a EU server in the US wouldn't you think?

Are and were,was are two different things, I would not waste my time doing it for you, but with a small research I am sure you can educate yourself, when the game first launched where the eurpean server was located.

Miraslova

They haven't finished eating their donuts, after the last bite they will initiate reboot.

Sergg007

Morgul667 wrote: »

Still no info from zos?

No maintenance was planned this week, this is weird

just wait another 10 hours, everything will be all right.