Can't log into Support site to create a ticket => Special Access code isn't sent to my email

madurbu

I've never logged into Support before.

I get a message "You've logged into Elderscrollsonline.com support experience from a new device or browser. For your security, we've sent a special access code to your registered email address."

But....

I don't receive a special access code at my registered email address

madurbu

took longer than expected, but I did eventually get the code