Bug on The heart of a telvanni Quest

jle30303 · July 2021

STILL bugged. Am stuck at a non-openable door.

FIX THIS QUEST NOW!

faeriexdecay · August 2021

Chiming in to say that this is still an ongoing issue. Ran into the problem where the one door was bugged and wouldn't open. Tried it a second time without my companion summoned, and boom, the quest worked without issue, and I was able to complete it. I don't know if it was just coincidence, but getting rid of my companion temporarily seemed to solve whatever issue there was with the NPCs not appropriately spawning to cause the door to open.

VampirellaBat · October 2021

Je vois que le beug est toujours la, en 2021!!!
Je suis bloquée a cette satanée porte.
C'est vraiment honteux.

Purashido · November 2021

Is it serious? How can this quest be still bugged after all this time? I can't go through the door of the second room for whatever reason. I'm usually patient because I know it's not easy to maintain such a game but this sloppiness is just exaggerated now. It's playing with players' patience.

deplorable · January 2022

Purashido wrote: »

Is it serious? How can this quest be still bugged after all this time? I can't go through the door of the second room for whatever reason. I'm usually patient because I know it's not easy to maintain such a game but this sloppiness is just exaggerated now. It's playing with players' patience.

still bugged Jan 2022, 3 years. well done.

and they talk about more content. can't even fix anything they've done.

have abandoned the quest so much, now the mine just bugs out i don't have to kill or knock anyone out, goes straight to "flee the mine" then bugs out itself without me having to do squat. (PS5)

here's a video of it, from start to finish both ways, and how badly it's bugged.

https://www.youtube.com/watch?v=h3oeD_OAtL8

katanagirl1 · January 2022

@deplorable someone commented above that unsummoning your companion enabled them to complete the quest.

I was going to watch the video to see if you tried that but saw it was 15 minutes long.

mickeyx · January 2022

faeriexdecay wrote: »

Chiming in to say that this is still an ongoing issue. Ran into the problem where the one door was bugged and wouldn't open. Tried it a second time without my companion summoned, and boom, the quest worked without issue, and I was able to complete it. I don't know if it was just coincidence, but getting rid of my companion temporarily seemed to solve whatever issue there was with the NPCs not appropriately spawning to cause the door to open.

This worked for me. I cant believe this quest is still bugged. Is it really that hard to fix this one? must be. Been over 5 years.

Caupo · January 2022

faeriexdecay wrote: »

Chiming in to say that this is still an ongoing issue. Ran into the problem where the one door was bugged and wouldn't open. Tried it a second time without my companion summoned, and boom, the quest worked without issue, and I was able to complete it. I don't know if it was just coincidence, but getting rid of my companion temporarily seemed to solve whatever issue there was with the NPCs not appropriately spawning to cause the door to open.

Run into this bug today as well, this fix helps.

Tendrielle · February 2022

@ZOS_Kevin this quest indeed bugs out again when you enter the mine with an active companion. I had not only to unsummon the companion but redo the quest as well, without companion. Do the devs know?

jle30303 · June 2022

It is now June 2022 and THIS QUEST IS STILL NOT FIXED.

Most recently: After killing the Guard Captain, Eoki and Sun-in-Shadow do not pass through the door to the next room, the one containing the slaves and more guards (and eventually the slavemaster, supposedly). Instead, they stop and stand in front of that door, but cannot be interacted with. If I then go forwards through that door, I kill a number of guards, the slaves escape, but Slavemaster Arenim never appears, nor do Eoki and Sun-in-Shadow. If I then try to go back and find them, they are back outside the entrance of the mine again.

MreeBiPolar · June 2022

It is very random and transient though. My daughter had this same problem, but when I loaded her character myself, the whole thing worked without a hitch -- even without dropping/retaking the quest. I imagine that makes the bug really hard to catch...

Longbow9 · June 2022

Here we are, five years later, and this bug still exists. Really? How is all of this maintenance time being spent?

redlink1979 · December 2022

ZOS_GinaBruno wrote: »

No fix yet, but we are investigating. Will let you all know if we need more information - thanks!

Trying to do this quest again today.
And it's still bugged after 5 years?!?!
Really?! @ZOS_GinaBruno @ZOS_RichLambert

Bethgael · December 2022

1 Jan 2023, and... I have the same bug.

Um.

Okay? C'mon ZOS. Get it together, please.

ETA, after reading the rest of the thread: I chose the kill option. Slave Master didn't appear.

vadren94 · March 2023

It's 2023 march, almost april and it's still not fixed xDDDDDDDDDDDDDD

KnightOfLibra · May 2023

As of May 2nd, 2023 this quest is 100% bugged. If you are reading this, the most likely cause is in fact that your went in with your companion. Although I cannot confirm that it is not the case. I went through every post before this and did not completely solve my issue. I re did the mission 4 times and it would bug out at the mine.

HOWEVER, I sent an in game report to the support team, got a recomendation to quit the game and let it sit for 15 min for it to soft reset. When I logged back in, the quest was fixed and I could progress and complete it. I did quit while having my companion deactivated. Hope not a lot of people encounter this problem but if you do, hope this helps.

Note: they recommended to wait 15min, I just went to bed and logged in the next day.

Precious_Robot · June 2023

Thank you for the suggestion to de-summon the bear. I never would have thought to try that. Hard to believe they have still not fixed this. I hated every second of this quest and then encountered this bug when I finally thought I was at the end. I had actually started the quest months ago but hated it so much I left it unfinished and only came back to it because it was the only way to get the Telvanni personality. I'm really not sure it was worth it.

LunaticZorr · June 2023

Update from me.

Just finished this quest yesterday. Tips in this forum helped.

My steps were:

1. Normal run through quest. Companion and pet with me. Stuck at "escape from mine".
2. Abandon quest. Restart quest. Same result, but cave was empty when I entered. No enemies or anything. As soon as I entered, I got "escape from mine".
3. Remove Companion. Abandon quest. Restart quest. Same result. Cave was empty when I entered. No enemies or anything. As soon as I entered, I got "escape from mine".
4. Remove pet. Abandon quest. Restart quest. Choose "knock out" instead of kill. Don't rush. Wait for Eoki and Sun-in-Shadow to finish dialog and enter cave AFTER them. Knock out first enemies. Defeat captain. Always wait for dialogs to finish, then continue. Got to the "escape from cave" part. Knocked out enemies. Waited for slaves to escape and Eoki and Sun-in-Shadow to go through door. Then went through door. Killed boss, tols Sun-in-Shadow to let Eoki go.
5. Finished quest.

Hope this helps anyone.

totzummrdave_ESO · July 2023

WHAT YEAR IS IT?
And this still is not fixed. Not sure why I would think a bug from this company would ever get fixed though... really.

jle30303 · August 2023

Note: This is still not fixed.

Eoki and Sun-in-Shadow still do not pass through the door from the first room in Vassamsi to the second, after killing the guards and the captain. They reach that point, but stand there, saying nothing, doing nothing, being non-interactable, after I kill the guard captain in the first room.

Going through the door ahead of them into the second room, Eoki and Sun-in-Shadow are not there. I can kill a few guards, a number of slaves escape, I get to the door at the end of the second room.

BUT, getting to the door at the end of the second room still results in a dead-end, no ability to go through the door. Nobody is there to talk to. Nothing happens.

Trying to go back to the first room... Eoki and Sun-in-Shadow are no longer there.

Going back outside... they are back outside, and they talk as if I had not yet entered the mine. However, entering the mine achieves nothing but puts me back to the dead-end situation again, with nothing to do but abandon the quest.

I am doing this quest as a Nightblade, with Azandar as companion. This should not be an issue, having a companion should not change anything here, yet it is reported that it seems to... yet the bug existed before companions existed.

FIX! IT! NOW!

StormWylf · August 2023

ZOS_GinaBruno wrote: »

maboleth wrote: »

@ZOS_GinaBruno Any word on this yet? I've heard lots of complaints in the zone chat as well. I'm yet to start this quest, but I'd rather wait for you guys to fix it.

No fix yet, but we are investigating. Will let you all know if we need more information - thanks!

Well it still doesn't work Gina, six years later.

LucianaLumenor · November 2023

Still broken after 6 years??? Stuck in this quest, unable to escape the mine

maboleth · November 2023

Why is this quest hard to fix? Normally, ZOS fixes all of their game quests in time.

phobi · November 2023

Comment #79 is the solution

jle30303 · December 2023

phobi wrote: »

Comment #79 is the solution

that's not a "solution". A solution would be "it is fixed so you can go in with your pets and companions, and take any of the choices whether to kill or drug the guards, and it works as designed".

This is just a "redo it again under circumstances where it SOMETIMES works, still not always, and if it didn't work this time, drop the quest and do it again another time".

Mugombie · December 2023

Bug still here and about to be 2024

Deedleqwerty · March 13

ZOS_GinaBruno wrote: »

maboleth wrote: »

@ZOS_GinaBruno Any word on this yet? I've heard lots of complaints in the zone chat as well. I'm yet to start this quest, but I'd rather wait for you guys to fix it.

No fix yet, but we are investigating. Will let you all know if we need more information - thanks!

This reply was in 2017, and this quest is still bugged. Six years later, and still not fixed.

~Deedle

MashmalloMan · March 14

Deedleqwerty wrote: »

ZOS_GinaBruno wrote: »

maboleth wrote: »

@ZOS_GinaBruno Any word on this yet? I've heard lots of complaints in the zone chat as well. I'm yet to start this quest, but I'd rather wait for you guys to fix it.

No fix yet, but we are investigating. Will let you all know if we need more information - thanks!

This reply was in 2017, and this quest is still bugged. Six years later, and still not fixed.

~Deedle

Weird. I was doing this quest just now, was about to necro and say the same thing. How on earth is this still a bug 7* years later. Although, the solutions here on page 1 worked, I'm just flabbergasted by this.

Shawn_PT · March 20

Bumped into this bug just now. I've done these quests several times, one of which just about a week before the patch and had never found this issue.

After logging out, leaving the area, and restarting the quest several times, it seems the key to it is to not stay at the second door killing the steward and the two guards on the "escape from the mine" section. Just rushed in, got chased by the enemies halfway across the room, and Eoki and Sun in Shadow spawned in the area behind me. It seems they don't show up if I stay at the door fighting the guards, and that's what was holding up the quest.

Did not bring a companion this time around either. Could that factor in in any way? Summoned it only after Eoki and Sun argue, got through the door, killed boss as normal. Everything worked from then on.