Is there going to be a reimbursement to make up for all the server down time this week?

TarhielsFlight

The NA megaservers have been down for 17-21 hours this week alone? Beyond the expected scheduled time and then out of nowhere. Lots of players only have a limited amount of time to play and taking the servers offline for 8-10hrs at a time for eso+ members should warrant some compensation. Tonight i was in the middle of a mages guild mission and was really enjoying myself, I wasnt able to harvest an ancestor silk i found so i reloaded the UI. Sat in a loading screen for about 10 minutes before i closed the game, tried to log in for another 10 minutes before i started looking up server issues and voila i wasnt alone, that was about 8:45pm EDT and it is now 1:53am EDT 5 hours later and i still cannot get online with no end in sight.

PlagueSD

6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.


ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

vrine

No, there almost never is.

MakoFore

i dont see what the harm in them giving us some crowns or crown crates would be- other than making us happy ...


... are we there yet?

WaltherCarraway

TOS §6, so no.

https://bethesda.net/en/document/terms-of-service

TarhielsFlight

It would be a nice gesture considering there has been so much negativity going on, accounts getting compromised, serious bugs, huge amounts of down time

WaltherCarraway wrote: »

TOS §6, so no.

https://bethesda.net/en/document/terms-of-service

I understand the TOS, Doesnt mean that they shouldnt do something to make up for how weve been treated. Were paying customers that cant use the service we pay for. We arent in beta anymore, most people are just used to getting crappy customer service i guess.

Ohtimbar

TarhielsFlight wrote: »

It would be a nice gesture considering there has been so much negativity going on, accounts getting compromised, serious bugs, huge amounts of down time

WaltherCarraway wrote: »

TOS §6, so no.

https://bethesda.net/en/document/terms-of-service

I understand the TOS, Doesnt mean that they shouldnt do something to make up for how weve been treated. Were paying customers that cant use the service we pay for. We arent in beta anymore, most people are just used to getting crappy customer service i guess.

Agreed. It's not a big deal, but a good will gesture seems appropriate. I understand ZOS isn't running a charity, but my monthly sub isn't a charitable donation either.

TarhielsFlight

Ohtimbar wrote: »

TarhielsFlight wrote: »

It would be a nice gesture considering there has been so much negativity going on, accounts getting compromised, serious bugs, huge amounts of down time

WaltherCarraway wrote: »

TOS §6, so no.

https://bethesda.net/en/document/terms-of-service

I understand the TOS, Doesnt mean that they shouldnt do something to make up for how weve been treated. Were paying customers that cant use the service we pay for. We arent in beta anymore, most people are just used to getting crappy customer service i guess.

Agreed. It's not a big deal, but a good will gesture seems appropriate. I understand ZOS isn't running a charity, but my monthly sub isn't a charitable donation either.

Thats where i am, I we enjoy the game so much that were willing to pay a little extra. I know its not required but with everything going on it would go a long way, and mean alot. Throw everyone like 400 crowns or something, Other services i use when their servers go down for longer than expected theyll throw me something like a free month or something. Feelsgoodman

Slick_007

TarhielsFlight wrote: »

Thats where i am, I we enjoy the game so much that were willing to pay a little extra. I know its not required but with everything going on it would go a long way, and mean alot. Throw everyone like 400 crowns or something, Other services i use when their servers go down for longer than expected theyll throw me something like a free month or something. Feelsgoodman

400 crowns is far too much for the following reasons:
1. it equates to far longer than the server has been offline, and most of that offline time was scheduled for patch. too bad!
2. 400 crowns can be used to buy a dwarf crate, and people will start complaining that their compensation may be used for gambling purposes, and they'll start a new line of complaining.

WaltherCarraway

TarhielsFlight wrote: »

It would be a nice gesture considering there has been so much negativity going on, accounts getting compromised, serious bugs, huge amounts of down time

WaltherCarraway wrote: »

TOS §6, so no.

https://bethesda.net/en/document/terms-of-service

I understand the TOS, Doesnt mean that they shouldnt do something to make up for how weve been treated. Were paying customers that cant use the service we pay for. We arent in beta anymore, most people are just used to getting crappy customer service i guess.

I like your sense of humor.

Cpt_Teemo

vrine wrote: »

No, there almost never is.

They did give us those 5 free dwarven crates for logging in for such an awful pvp event launch though, maybe they can do it again I wouldn't mind that

twev

TarhielsFlight wrote: »

It would be a nice gesture considering there has been so much negativity going on, accounts getting compromised, serious bugs, huge amounts of down time

WaltherCarraway wrote: »

TOS §6, so no.

https://bethesda.net/en/document/terms-of-service

I understand the TOS, Doesnt mean that they shouldnt do something to make up for how weve been treated. Were paying customers that cant use the service we pay for. We arent in beta anymore, most people are just used to getting crappy customer service i guess.

Give up.
The white Knights have decided that you're always wrong to ask for what you paid for.

twev

Kyle1983b14_ESO wrote: »

vrine wrote: »

No, there almost never is.

They did give us those 5 free dwarven crates for logging in for such an awful pvp event launch though, maybe they can do it again I wouldn't mind that

They gave us the crates to try to get a small percentage of the player base craving the content, and therefore more eager to pay for the crates that they otherwise wouldn't have bought.

'First taste is free ......'

NolaArch

No

Brrrofski

21 hours you say?

That makes it about 29p or 37 cents for you americans.

You really want that back?

Minyassa

They must not have any motivation to need to be the more popular parent yet. They may need prompting.

*ahem*

I like how SSG treats us when their servers are sick. They give us presents and make us cookies. They're NICE.

twev

TarhielsFlight wrote: »

Ohtimbar wrote: »

TarhielsFlight wrote: »

It would be a nice gesture considering there has been so much negativity going on, accounts getting compromised, serious bugs, huge amounts of down time

WaltherCarraway wrote: »

TOS §6, so no.

https://bethesda.net/en/document/terms-of-service

I understand the TOS, Doesnt mean that they shouldnt do something to make up for how weve been treated. Were paying customers that cant use the service we pay for. We arent in beta anymore, most people are just used to getting crappy customer service i guess.

Agreed. It's not a big deal, but a good will gesture seems appropriate. I understand ZOS isn't running a charity, but my monthly sub isn't a charitable donation either.

Thats where i am, I we enjoy the game so much that were willing to pay a little extra. I know its not required but with everything going on it would go a long way, and mean alot. Throw everyone like 400 crowns or something, Other services i use when their servers go down for longer than expected theyll throw me something like a free month or something. Feelsgoodman

All I want is an hour added to my monthly sub for every hour that the game is taken off line for unscheduled breakdown and exploit fixes.

I didn't break the servers, ZOS needs more robust software.

I didn't exploit or cause issues, ZOS needs to make exploits harder to implement in their code.

I paid for a month, I want a month., not a month minus 14 hours (for example) and I'm willing to ignore weekly maintenance, because that's part of the deal going in.

TheNeckerCube

XDragonDoomX wrote: »

According to the ToS, which you 'signed', there is no entitlement.

"ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. "

GrimClaw

They need better team management to ensure programmers did everything right and had enough time to finish their work.

Slick_007

twev wrote: »

TarhielsFlight wrote: »

It would be a nice gesture considering there has been so much negativity going on, accounts getting compromised, serious bugs, huge amounts of down time

WaltherCarraway wrote: »

TOS §6, so no.

https://bethesda.net/en/document/terms-of-service

I understand the TOS, Doesnt mean that they shouldnt do something to make up for how weve been treated. Were paying customers that cant use the service we pay for. We arent in beta anymore, most people are just used to getting crappy customer service i guess.

Give up.
The white Knights have decided that you're always wrong to ask for what you paid for.

and thats why you're on the losing side of this debate. you still havent even comprehended what others are saying.
your argument is you arent getting what you paid for, so you should be compensated.
you think our argument is you arent getting what you paid for but should not be compensated.

you are wrong. our argument is that you ARE getting what you paid for.

Brrrofski

twev wrote: »

TarhielsFlight wrote: »

Ohtimbar wrote: »

TarhielsFlight wrote: »

It would be a nice gesture considering there has been so much negativity going on, accounts getting compromised, serious bugs, huge amounts of down time

WaltherCarraway wrote: »

TOS §6, so no.

https://bethesda.net/en/document/terms-of-service

I understand the TOS, Doesnt mean that they shouldnt do something to make up for how weve been treated. Were paying customers that cant use the service we pay for. We arent in beta anymore, most people are just used to getting crappy customer service i guess.

Agreed. It's not a big deal, but a good will gesture seems appropriate. I understand ZOS isn't running a charity, but my monthly sub isn't a charitable donation either.

Thats where i am, I we enjoy the game so much that were willing to pay a little extra. I know its not required but with everything going on it would go a long way, and mean alot. Throw everyone like 400 crowns or something, Other services i use when their servers go down for longer than expected theyll throw me something like a free month or something. Feelsgoodman

All I want is an hour added to my monthly sub for every hour that the game is taken off line for unscheduled breakdown and exploit fixes.

I didn't break the servers, ZOS needs more robust software.

I didn't exploit or cause issues, ZOS needs to make exploits harder to implement in their code.

I paid for a month, I want a month., not a month minus 14 hours (for example) and I'm willing to ignore weekly maintenance, because that's part of the deal going in.

Unexpected downtime is part of the deal YOU agreed to. Read the Ts&Cs.

Do people really have nothing else to do? The games been offline for a total of a day.... Go for a walk, go to the gym, see your family or friends, go for some food, go to the cinema, watch a box set... Whatever.

These threads are whiny and pathetic. You pay for a lot of stuff in life that you don't get the full benefit from, that's life!

Kahsa

ESO+ does not buy gameplay time. It is for the Plus bonuses. ESO is a B2P game, so if you bought the game, you are playing free, indefinitely.

RupzSkooma

Being from my timezone hurts even more . As it is our prime time of gaming. I couldn't play much of ESO (almost none) in the last few days just after I purchased ESO plus for the first time .
Am not easily disappointed but I am now.
But I do get the fact that Zeni is working hard to fix the issue. I don't think I am entitle to a compensation but I do think some kind of compensation would be nice for us and for the goodwill of them.

NolaArch

Brrrofski

Actually, ESO+ reducer research timers.

Which works even when the game is offline.

So in fact, you have been getting use from your ESO+ subscription all this time. So there is no compensation as you haven't missed out on anything.

Case closed. Lock all these whiny threads.

Blacksmoke

No now stop whining about it

mrfixit505

Could just quit playing the game, go somewhere else where you are happier and we don't have to listen to the bad attitude and vitriol from your ever opened mouths.

Beardimus

^ BOOM pwned by @Brrrofski

Awesome

Ohtimbar

Brrrofski wrote: »

twev wrote: »

TarhielsFlight wrote: »

Ohtimbar wrote: »

TarhielsFlight wrote: »

It would be a nice gesture considering there has been so much negativity going on, accounts getting compromised, serious bugs, huge amounts of down time

WaltherCarraway wrote: »

TOS §6, so no.

https://bethesda.net/en/document/terms-of-service

I understand the TOS, Doesnt mean that they shouldnt do something to make up for how weve been treated. Were paying customers that cant use the service we pay for. We arent in beta anymore, most people are just used to getting crappy customer service i guess.

Agreed. It's not a big deal, but a good will gesture seems appropriate. I understand ZOS isn't running a charity, but my monthly sub isn't a charitable donation either.

Thats where i am, I we enjoy the game so much that were willing to pay a little extra. I know its not required but with everything going on it would go a long way, and mean alot. Throw everyone like 400 crowns or something, Other services i use when their servers go down for longer than expected theyll throw me something like a free month or something. Feelsgoodman

All I want is an hour added to my monthly sub for every hour that the game is taken off line for unscheduled breakdown and exploit fixes.

I didn't break the servers, ZOS needs more robust software.

I didn't exploit or cause issues, ZOS needs to make exploits harder to implement in their code.

I paid for a month, I want a month., not a month minus 14 hours (for example) and I'm willing to ignore weekly maintenance, because that's part of the deal going in.

Unexpected downtime is part of the deal YOU agreed to. Read the Ts&Cs.

Do people really have nothing else to do? The games been offline for a total of a day.... Go for a walk, go to the gym, see your family or friends, go for some food, go to the cinema, watch a box set... Whatever.

These threads are whiny and pathetic. You pay for a lot of stuff in life that you don't get the full benefit from, that's life!

Do you have nothing better to do than complain about other people complaining? Go for a walk, go to the gym, see your family or friends, go for some food, go to the cinema, watch a box set... Whatever.

klowdy1

Aside from everything everyone says to every person that posts one of these stupid threads, ZoS has stated there will be no compensation.

You want something to complain about? Try playing skyforge. They just had an event where the final reward was a trinket with a x42 multiplier for all damage on it. People spent money for 9 days, buying in game currency with real money in order to eliminate the CD on the event. 9 days after the event started, the devs nerfed the trinket to x1.25.

Ok, go.

Brrrofski

Ohtimbar wrote: »

Brrrofski wrote: »

twev wrote: »

TarhielsFlight wrote: »

Ohtimbar wrote: »

TarhielsFlight wrote: »

It would be a nice gesture considering there has been so much negativity going on, accounts getting compromised, serious bugs, huge amounts of down time

WaltherCarraway wrote: »

TOS §6, so no.

https://bethesda.net/en/document/terms-of-service

I understand the TOS, Doesnt mean that they shouldnt do something to make up for how weve been treated. Were paying customers that cant use the service we pay for. We arent in beta anymore, most people are just used to getting crappy customer service i guess.

Agreed. It's not a big deal, but a good will gesture seems appropriate. I understand ZOS isn't running a charity, but my monthly sub isn't a charitable donation either.

Thats where i am, I we enjoy the game so much that were willing to pay a little extra. I know its not required but with everything going on it would go a long way, and mean alot. Throw everyone like 400 crowns or something, Other services i use when their servers go down for longer than expected theyll throw me something like a free month or something. Feelsgoodman

All I want is an hour added to my monthly sub for every hour that the game is taken off line for unscheduled breakdown and exploit fixes.

I didn't break the servers, ZOS needs more robust software.

I didn't exploit or cause issues, ZOS needs to make exploits harder to implement in their code.

I paid for a month, I want a month., not a month minus 14 hours (for example) and I'm willing to ignore weekly maintenance, because that's part of the deal going in.

Unexpected downtime is part of the deal YOU agreed to. Read the Ts&Cs.

Do people really have nothing else to do? The games been offline for a total of a day.... Go for a walk, go to the gym, see your family or friends, go for some food, go to the cinema, watch a box set... Whatever.

These threads are whiny and pathetic. You pay for a lot of stuff in life that you don't get the full benefit from, that's life!

Do you have nothing better to do than complain about other people complaining? Go for a walk, go to the gym, see your family or friends, go for some food, go to the cinema, watch a box set... Whatever.

I was on the train to work.

So no, I had nothing better to do to be honest.