Can't Cancel my account, can't find a way to contact customer support

Twilanthe

I thought I had cancelled my account but my bank just got charged for ESO plus today.
I have 2 accounts that I can log into, and one says "active" but also says expired, and one doesn't have anything.

I may have made a 3rd account but I don't remember, and I am fairly sure I never signed up for ESO plus on any but my main one.

Customer support for this game is horrible. I go to the support page and no matter where I go all I get is redirected to the FAQ or the Forums, I can't find any place with an email, or phone number, or any method to contact customer support to try and get help to cancel whatever account is still charging me.

Any help would be greatly appreciated.

Twilanthe

I think it may be an account that I made an email for, and I don't even remember the email I might have made, so I can't do reset password or forgot user ID because I don't know the email.

I was hoping some kind of customer support could look up my account via my credit card info or something... but I can't find any way to contact customer support directly.

Taleof2Cities

Did you start a support ticket, @Twilanthe?

List the ticket number here in the forum thread.

Sometimes that helps the moderators move your issue along.

MissBizz

Since it just renewed, check if either of your accounts have time left under the 'PC/MAC REMAINING ESO PLUS™ TIME" heading. If one has the same time left as the amount you were billed for today... that would be the account.

You can also put support tickets in - in game.

Twilanthe

I uninstalled the game months ago when I thought I'd cancelled. It takes me 2 days to download the game. I was hoping for a better solution that wouldn't tie up my PC/Internet downloading this thing.

At this point, just cancelling my debit card and getting a new one will take less time/effort than trying to get in touch with the awful customer support for this game, so that's what I'll do.