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Can't submit a ticket
Kandrecar
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I am trying to submit a ticket about a crown store purchase problem but there is no option to open a ticket in the sub-category for Crown Store purchase. Is there any way that I can report my problem to ZoS?
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Joffi✭✭✭I am trying to submit a ticket about a crown store purchase problem but there is no option to open a ticket in the sub-category for Crown Store purchase. Is there any way that I can report my problem to ZoS?
Wait... so, the primary monetary exchange with this company has no way to resolve issues?"Bah... This is not the way... "
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Kandrecar✭✭I am trying to submit a ticket about a crown store purchase problem but there is no option to open a ticket in the sub-category for Crown Store purchase. Is there any way that I can report my problem to ZoS?
Wait... so, the primary monetary exchange with this company has no way to resolve issues?
It seems to me that they are unwilling to solve any crown store related problem, so they removed the option to submit a ticket, no ticket = no problem1 -
altemriel✭✭✭✭✭
✭✭✭I am trying to submit a ticket about a crown store purchase problem but there is no option to open a ticket in the sub-category for Crown Store purchase. Is there any way that I can report my problem to ZoS?
Wait... so, the primary monetary exchange with this company has no way to resolve issues?
It seems to me that they are unwilling to solve any crown store related problem, so they removed the option to submit a ticket, no ticket = no problem
the web page must be bugged, I know that it was working some months ago, but now there is no button to submit the ticket there
@ZOS_GinaBruno @ZOS_KaiSchober @ZOS_JessicaFolsom @ZOS_RichLambert @ZOS_AlanG0 -
Kandrecar✭✭
@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_KaiSchober @ZOS_RichLambert @ZOS_AlanG
Can we please at least have a conformation that this is indeed a bug and the button wasn't removed on purpose, because if it was removed on purpose I will completely quit this game, it already has more that enough major problemsEdited by Kandrecar on July 13, 2017 2:06PM0 -
ZOS_CoriJ✭✭✭✭✭If you are not seeing an option to submit a ticket please make sure you are logged in. If you have been logged out during your session you will be unable to submit a ticket. Also keep in mind that you need to select the proper relevant drop-down to your issue. In the case of a error like it seems you are suggesting, be sure you are select "Purchase Error".The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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No longer available to take PMs or messages: Please defer to another Moderator0 -
Kandrecar✭✭If you are not seeing an option to submit a ticket please make sure you are logged in. If you have been logged out during your session you will be unable to submit a ticket. Also keep in mind that you need to select the proper relevant drop-down to your issue. In the case of a error like it seems you are suggesting, be sure you are select "Purchase Error".
I am logged in, in the "billing" category, sub-category "I have a Crown Store issue" under "Crown Store purchase" there is no "Next: Add issue details" button like in other tabs.
I also tried submitting a ticket from "Purchase Error" tab and after filling out all that details and clicking on the E-mail support the grey-blue wheel just starts to spin and nothing happens. It has been spinning for 15 min now.
Had to fill out the ticket again, the page buggedEdited by Kandrecar on July 14, 2017 6:07AM1 -
altemriel✭✭✭✭✭
✭✭✭If you are not seeing an option to submit a ticket please make sure you are logged in. If you have been logged out during your session you will be unable to submit a ticket. Also keep in mind that you need to select the proper relevant drop-down to your issue. In the case of a error like it seems you are suggesting, be sure you are select "Purchase Error".
I am logged in, in the "billing" category, sub-category "I have a Crown Store issue" under "Crown Store purchase" there is no "Next: Add issue details" button like in other tabs.
I also tried submitting a ticket from "Purchase Error" tab and after filling out all that details and clicking on the E-mail support the grey-blue wheel just starts to spin and nothing happens. It has been spinning for 15 min now.
Had to fill out the ticket again, the page bugged
@ZOS_CoriJ this seems to be bugged, pls fix it asap!!0 -
crosius✭If you are not seeing an option to submit a ticket please make sure you are logged in. If you have been logged out during your session you will be unable to submit a ticket. Also keep in mind that you need to select the proper relevant drop-down to your issue. In the case of a error like it seems you are suggesting, be sure you are select "Purchase Error".
I am logged in, and there is no way to submit a ticket...I keep getting thrown to the "Find Assistance" page.0