Maintenance for the week of April 27:
· [COMPLETE] EU megaservers for maintenance – April 27, 2:00 UTC (April 26, 10:00PM EDT) - April 27, 16:00 UTC (12:00PM EDT)
· [COMPLETE] NA megaservers for maintenance – April 27, 3:00AM EDT (7:00 UTC) - 5:00PM EDT (21:00 UTC)
· [COMPLETE] EU megaservers for maintenance – April 27, 2:00 UTC (April 26, 10:00PM EDT) - April 27, 16:00 UTC (12:00PM EDT)
· [COMPLETE] NA megaservers for maintenance – April 27, 3:00AM EDT (7:00 UTC) - 5:00PM EDT (21:00 UTC)
ESO Plus Payment Problem
Windonka
Soul Shriven
I purchased an ESO Plus subscription yesterday (6/26) and the transaction appeared on my bank statement, but ESO has given no indication that it went through. What is the issue here? I also tried to get support from Zenimax over email about this but I haven't gotten a response back yet. Any ideas?
0
-
Elsonso✭✭✭✭✭
✭✭✭✭✭Platform?XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus0 -
Elsonso✭✭✭✭✭
✭✭✭✭✭Answer gets simple with that. You will need to open a ticket with Customer Suppot https://help.elderscrollsonline.com/app/home and explain what is going on. It might take a few days to get it resolved. The key point is to keep engaged with them via email until done. They have a quirky ticket tracking system that they use, so don't be discouraged if they mark your ticket as resolved/closed before it is.XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus0