The Elder Scrolls Online

Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)

Can log into game and forums, unable to login to account

Leave a Reply
martinhpb16_ESO
martinhpb16_ESO
✭✭✭✭✭
✭
Hi I need some assistance please.

I can log into the game.
The forums recognises me, so I can post.

I wanted to contact support with a technical problem. I have the correct user name to log into my account.

My password is not recognised. I try to reset my password and my security question answer is rejected no matter how many combinations I use.

Therefore i cannot change my password and access my account.

Help please!
Edited by martinhpb16_ESO on June 23, 2017 10:13PM
At least the spelling is difficult for you.
Hew's Bane*
  • Stormy_Night
    Stormy_Night
    ✭✭✭
    What is happening is that your password is too long and is causing issues logging in to support:
    https://forums.elderscrollsonline.com/en/discussion/307236/password-too-long-for-support

    Log into your ESO account and change your password there, no need to reset it. After you successfully change your password, then try to log in to the support portal.
  • martinhpb16_ESO
    martinhpb16_ESO
    ✭✭✭✭✭
    ✭
    Stormy_Night wrote: »
    What is happening is that your password is too long and is causing issues logging in to support:
    https://forums.elderscrollsonline.com/en/discussion/307236/password-too-long-for-support

    Log into your ESO account and change your password there, no need to reset it. After you successfully change your password, then try to log in to the support portal.

    Thanks for the tip, but it wont let me change my pword unless I answer the security question. And no matter how many combos I put in of what the answer could be it wont accept it, so I'm going around in circles.

    I know the answer to the security question but for some reason it wont take this either. Also my pword wasnt more than 20 characters anyway!!

    Edited by martinhpb16_ESO on June 26, 2017 9:44PM
    At least the spelling is difficult for you.
    Hew's Bane*
  • martinhpb16_ESO
    martinhpb16_ESO
    ✭✭✭✭✭
    ✭
    No staff comments on this?
    At least the spelling is difficult for you.
    Hew's Bane*
  • Stormy_Night
    Stormy_Night
    ✭✭✭
    Looking through the FAQ at the top of the forum I came across

    What do I do if I can't log into the ESO support portal?
    https://help.elderscrollsonline.com/app/answers/detail/a_id/32266

    Hopefully it works for you.
  • martinhpb16_ESO
    martinhpb16_ESO
    ✭✭✭✭✭
    ✭
    Stormy_Night wrote: »
    Looking through the FAQ at the top of the forum I came across

    What do I do if I can't log into the ESO support portal?
    https://help.elderscrollsonline.com/app/answers/detail/a_id/32266

    Hopefully it works for you.

    Thank you so much for taking the trouble to find this.

    I've now been able to submit a ticket

    Thanks :)
    Edited by martinhpb16_ESO on June 28, 2017 12:14PM
    At least the spelling is difficult for you.
    Hew's Bane*
  • Stormy_Night
    Stormy_Night
    ✭✭✭
    Happy to help! :smile:
  • martinhpb16_ESO
    martinhpb16_ESO
    ✭✭✭✭✭
    ✭
    Stormy_Night wrote: »
    Happy to help! :smile:

    I got a reply, all sorted ty again

    another awesome for you :)
    At least the spelling is difficult for you.
    Hew's Bane*
Sign In or Register to comment.