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Lost burning horse & jester outfit

Zombspawn
Zombspawn
Soul Shriven
Hello, I played this game a year or two ago and had actually bought coins and with them purchased the jester outfit and the burning horse mount. I just logged in today for the first time in a while and noticed that both of those things are gone. I did still have a level 9 character and 800 crowns to my account, but the things I purchased tell me I have to re-purchase them.

I am playing on the Steam/PC version and playing again after over a year. This is the same PC, but I have completely wiped my hard drive off since the last time I played.

In my order history account on Account Billing it shows where I purchased things.

Any suggestions or help would be appreciated, thanks. I don't want to have to purchase these items all over again if I don't need to later on.
  • Darlgon
    Darlgon
    ✭✭✭✭✭
    They went into your collections.. Hit U. You also got a bunch of popups and a notification telling you that when you logged in. Hit N.
    Power level to CP160 in a week:
    Where is the end game? You just played it.
    Why don't I have 300+ skill points? Because you skipped content along the way.
    Where is new content? Sigh.
  • Zombspawn
    Zombspawn
    Soul Shriven
    f9RQdIg.png

    Not sure if I am looking in the right place, but it should show up here, right? Neither of those two items are there.
  • Rouven
    Rouven
    ✭✭✭✭✭
    Contact support, not sure that they will be able to help you here. I assume that you did not play on two different servers - because anything bought from the crown store only applies to one server (EU or NA). That's the only thing I can think of.
    Real stupidity beats artificial intelligence every time. ~ Terry Pratchett
  • Zombspawn
    Zombspawn
    Soul Shriven
    Thanks for your response, I will check the EU server and see if I made that mistake.
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