The Elder Scrolls Online

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Can't get past log-in

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qwjr8989_ESO
qwjr8989_ESO
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My friend has been unable to play since path yesterday he's not very tech savvy or a forum user so I've been helping him.

He log-ins in and hits an infinite load screen that he even left over night and it never ended.

Program data folder was moved along with deleting shader and nothing
  • qwjr8989_ESO
    qwjr8989_ESO
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    We have tried running repairs lowing the graphics everything but he can't get in - he logs in and it just loads forever without even giving an error.
  • BlackSparrow
    BlackSparrow
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    Yikes.

    Infinite loading screens seem to hit random players every now and then... sorry to hear your friend got bit by the bug!

    It usually seems to be a sign of something wrong with the install. Since you've repaired, the next step would be to delete the game and try a full reinstall. It takes forever though. >_<

    Here are a couple threads on this I found by plugging "Infinite Load" into the Search bar. Give them a browse and see if anyone found another solution:

    If all else fails, have him submit a support ticket here. Note that the first response will likely be an auto-response. He'll need to read the email carefully, and if it says to respond if he's still having the issue, make sure he responds to keep his ticket open! Eventually, he'll get an actual person on the tech support team who can help him through it.

    Good luck!
    Living vicariously through my characters.

    My Girls:
    "If you were trapped in your house for, say, a year, how would you pass the time?"

    Nephikah the Houseless, dunmer assassin: "I suppose I could use the break. I have a lot of business holdings now that need management."
    Swum-Many-Waters, elderly argonian healer: "I think that I would enjoy writing a memoir."
    Silh'ki, khajiit warrior-chef: "Would this one be able to go outside, to the nearby river? It's hard to fish without water!"
    Peregrine Huntress, bosmer hunter: "Who is forcing me to stay inside, and where can I find them?"
    Lorenyawe, altmer mechanist: "And why would I want to go outside in the first place? Too much to be done in the workshop."
    Lorelai Magpie, breton master thief: "I'd go nuts. Lucky for me, I have a little experience sneaking out!"
    Rasheda the Burning Heart, redguard knight: "I would continue my training to keep my skills sharp."
    Hex-Eye Azabi, khajiit daedric priestess: "I suppose it would be lucky, then, that I built a shrine to Mephala in my backyard."
    Yngva Stormhammer, nord bandit (reformed...ish): "I hate being inside even when I'm not forced to be. GET. ME. OUT."
    Madam Argentia, vampire dunmer aristocrat: "I suppose it would be more of the same. I have a rather... contentious relationship with the sun."
    Mazie gra-Bolga, orc scout: "Uh... I'd have to house train my bear..."
    Felicia the Wanderer, imperial witch-for-hire: "What Lorelai said."
    Calico Jaka-dra, retired khajiit pirate: "This one would like a rest from her grand adventures. Her jewel shop runs out of stock!"
    Shimmerbeam, blind altmer psijic: "Provided that I am confined to Artaeum, I do not think I will want for things to occupy my time."
    Shauna Blackfire, redguard necromancer: "Sounds like paradise. I hate people."
    Kirniel the Undying, cursed bosmer warrior: "I would feel useless, not being able to fight."
    Echoes-from-Dragons, argonian who thinks she's a dragon: "All the better to count my hoard!"

    (Signature idea shamelessly stolen from Abeille.)
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