We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
Cannot Login
tmacdonald99b16_ESO2
Soul Shriven
I am trying to get back into the game after a few months away. I keep resetting my password but still cant login to the game. I don't remember my secret word.
This username is not what I use. Dunno how to contact support.
Very frustrating
This username is not what I use. Dunno how to contact support.
Very frustrating
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Don't know if this will help.
https://help.elderscrollsonline.com/app/account_recovery
OR
https://help.elderscrollsonline.com/app/webassist/incident
In their own wisdom albeit borderline stupidity for everyone else they have made changes to the way you contact them.
Choose the platform then you an select from a choice :
Cannot log in, Technical Support, In-game support, Billing, Account.
The first option takes you to the one you can directly access before the multiple choice which is the first option above.
https://help.elderscrollsonline.com/app/account_recovery
The others are not appropriate apart from account that will give you 5 options
I want to change my user id
I want to change my email
I need help with a forum account
My account has been hacked
My friends account has been hacked
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tmacdonald99b16_ESO2Soul ShrivenThe above works for the forums. So I can post. It doesn't work for the game. I have done it 5 times now. Each time new password, and can log into the forums.....but never the game.
I thought I was blind not being able to see how to contact them. Oh well, might be an omen or something telling me to save my cash.0