Crash Upon Launch

Jusey1

The game is crashing every single time I attempt to launch it. No idea what is going on here. Can I please have some sort of help? This is-very unnecessary and makes no sense!

Saraya

I am having this as well. As soon as the game launches, it gives the a-typical ESO crash 'we're sorry an unexpected...'. It happens in both 32 and 64bit.

Removing the Elder Scrolls Online folder in My Documents to let it generate a new one does not help either.

Ryuuhime

I have the exact same issue myself.

I've tried using the Launcher, no Launcher, both 32 and 64 bit versions, deleted the ESO folder on Documents, I've run several repairs, restarted computer and it still crashes instantly.

Ragged_Claw

Same here, I'm stuck in an endless loop of repairing and re-downloading, then the bar drops back to 0 and we start all over again. Going to try a couple more things and then give up for today.

Jusey1

Ye'h. Still happening for me even after the new patch. This is very stupid. How does Zenimax NOT even know about this and NOT done anything to address the problem? It is an obvious blatant issue and not even a new patch helps fixed it.

Nestor

Have any of you tried disabling your addons? Rename the folder for a quick way to do this before you launch the game.

Arjuska

Another thread with a similar issue with some responses if that helps at all :P

https://forums.elderscrollsonline.com/en/discussion/345842/game-crash#latest

Jusey1

Nestor wrote: »

Have any of you tried disabling your addons? Rename the folder for a quick way to do this before you launch the game.

I don't use mods/addons. Game was completely working fine for me before, and nothing changed about my PC to make the game not work. There is literally no reason for my game to crash unless Zenimax updated the graphics, and therefore increasing the min requirements to play ESO.

bugmom

Having the same problem. Can't get into game at all. I usually run 64 bit and that is how it is configured currently. Nothing else has changed except todays update.

Reinmard

Same for me, repair and reinstalling didn't work, neither deleting the eso folder.

gw2only1b14_ESO

Same as above and Click launch then role to crash

ZOS_GinaBruno

Could you guys submit a ticket to Support and post the ticket number here, please?

bugmom

ZOS_GinaBruno wrote: »

Could you guys submit a ticket to Support and post the ticket number here, please?

When i go to the support page I don't see a way to submit a ticket...

gw2only1b14_ESO

cant get into game to post support ticket

bugmom

Ok found how to submit a ticket but it wants an error code (there is no error code, just the crash report window which I have already submitted half a dozen times.) Also wants me to submit a consultant file and I don't know how to do that. I see there is a video but I'm just a 63 year old lady hoping to play my game that worked yesterday. I'll have to find someone who can come and help me understand how to do the file but no one available right now.

meik

Had the same thing happen to me. I gave up and uninstalled, am re-installing now. 6 hours wasted so far.

UrbanMonk

how many of you are playing on laptop?

bugmom

ZOS_GinaBruno wrote: »

Could you guys submit a ticket to Support and post the ticket number here, please?

#170522-003467. is my ticket number and i was able to get help to get the report generated and attached it to the ticket.

Game was just fine before this update...

Ryuuhime

ToxicPAWS wrote: »

how many of you are playing on laptop?

I am, playing on an Asus GL552VW.

bugmom

I am playing with a Titan GeForce X via graphics accelerator attached to my alienware laptop. I tried running instead with the GPU that is built in to the laptop and that did not help. I get the same crash with either card.

UrbanMonk

i am using alienware. Can you guys check and confirm which graphics card it is showing on the crash report. on mine it's the integrated graphics. It's not even detecting the Nvidia one.

bugmom

ToxicPAWS wrote: »

i am using alienware. Can you guys check and confirm which graphics card it is showing on the crash report. on mine it's the integrated graphics. It's not even detecting the Nvidia one.

My crash report window shows the Nvidia one when i scroll through it.

gw2only1b14_ESO

No Laptop but also Have Nivida Card

Ryuuhime

ToxicPAWS wrote: »

i am using alienware. Can you guys check and confirm which graphics card it is showing on the crash report. on mine it's the integrated graphics. It's not even detecting the Nvidia one.

Shows Nvidia GeForce GTX 960M.

Now I do wonder if this is a Nvidia issue.

@ToxicPAWS you mentioned in the other thread that the optimisation option for ESO is gone on Nvidia, I just checked and no longer have it either.

UrbanMonk

Ryuuhime wrote: »

ToxicPAWS wrote: »

i am using alienware. Can you guys check and confirm which graphics card it is showing on the crash report. on mine it's the integrated graphics. It's not even detecting the Nvidia one.

Shows Nvidia GeForce GTX 960M.

Now I do wonder if this is a Nvidia issue.

@ToxicPAWS you mentioned in the other thread that the optimisation option for ESO is gone on Nvidia, I just checked and no longer have it either.

@Ryuuhime - it's not an Nvidia Issue as the game was working fine this morning. It's something borke with the update in the game itself.

@ZOS_GinaBruno - can we get a technical person look into this pls..........?

bugmom

So I just repaired client for the THIRD time today and suddenly it is working. Nothing else changed. Go figure...

Jusey1

bugmom wrote: »

So I just repaired client for the THIRD time today and suddenly it is working. Nothing else changed. Go figure...

Alrighty then. I'm just gonna keep repairing it and trying out. Maybe eventually it'll work for me as well.

gw2only1b14_ESO

4th patch repair 12hrs later finally able to get in....

Gilvoth

[

you are not alone, this is what i see when trying to launch eso both from the launcher start menu and also from the file launcher [64]

Gilvoth

ZOS_GinaBruno wrote: »

Could you guys submit a ticket to Support and post the ticket number here, please?

reference code is: #170522-005228.

Gilvoth

gw2only1b14_ESO wrote: »

4th patch repair 12hrs later finally able to get in....

is that what it is going to take?
i will try it.