Punishment of physical edition purchasers

Nestor

Dareena wrote: »

Now who I need to marry to get my code in time? ^_^

I am already spoken for...

idk

Hopefully Zos can help OP. However, I don't think Zos is being unfair. Zos' policy OP mentions seems very fair and is understandable they need to do something. OP is clearly an outlier and as such should be handled on a case by case basis, if at all.

Rouven

This should be a non issue. A customer should not be told from customer support to go to the forum. Find a solution for the customer - you have the confirmation (or it sounds like you have proof the product was fully paid for), give the customer the benefit of the doubt, extend the period or use a temporary code for them - done.

Good luck to all that are affected by this.

Sablefogg

ZOS_GinaBruno wrote: »

@Sablefogg Post or send me your ticket number from Support, and we'll see what we can do.

GINA!!!!!!!! My goodness thank you for responding! My husbands game name is Sablefogg2 and his help ticket number is 170512-002855. Thank you for looking at this!

@ZOS_GinaBruno

Dareena

Indeed. If the late delivery is such an unique case - why not to solve it personally with every affected customer, giving them temporary codes? If we're really such a few people it shouldn't be a problem at all.
If we're not such a few people (imagine ZOS support flooded with tickets from physical box owners) - it's definitely a problem of Zenimax then, and it should be solved in a different way than saying "you will have to wait till you have the physical copy" or "go create the topic on the forum".

rotaugen454

I purchased the physical edition and it is being shipped by Amazon on June 6. My only worry is that it arrives June 9th and I lose any characters or progress made in that time due to a wipe. Would it wipe the data, or just make the characters and Morrrowind unaccessable until I get the code in?

sdtlc

Same here: 170510-003070, support answerd by resending the details of early access, amazone says shipping 9.-12. June

Thanks for your help @ZOS_GinaBruno

Nestor

Sablefogg wrote: »

ZOS_GinaBruno wrote: »

@Sablefogg Post or send me your ticket number from Support, and we'll see what we can do.

GINA!!!!!!!! My goodness thank you for responding! My husbands game name is Sablefogg2 and his help ticket number is 170512-002855. Thank you for looking at this!

@ZOS_GinaBruno

Rouven

Nestor wrote: »

Sablefogg wrote: »

ZOS_GinaBruno wrote: »

@Sablefogg Post or send me your ticket number from Support, and we'll see what we can do.

GINA!!!!!!!! My goodness thank you for responding! My husbands game name is Sablefogg2 and his help ticket number is 170512-002855. Thank you for looking at this!

@ZOS_GinaBruno

@Sablefogg

What Nestor did here for you was notify Gina of your post like I notified you right now - just fyi.

Sigtric

Sablefogg wrote: »

The main issue here is that a person (any person) has ordered the most expensive version of Morrowwind and has been told by Zos that the shipping time from Amazon to his destination is not ZOS's problem and that they will lose access to Morrowwind from June 8th to June 20. At the same time, purchasers of the cheap copy get full access. This is problem.

If purchasers of the cheap version get full uninterrupted access then there ought to be a workaround for the physical edition purchasers. We have already submitted proof of purchase. There should be no break in access.

As for some of the user commentary about Amazon shipping his purchases to me, thank you for the thought but it does not work for us. Further, he has purchased his own copy - he should be able to do this seamlessly without relying on a third party outside ZOS to deliver his code.

The main issue is choosing to purchase from some place that has to ship the product to you.

I purchased the same one on Amazon too but am totally fine if I am locked out of it for a while due to shipping, as that is something that is expected if I didn't go pick it up myself.

Additionally we Amazon customers submitted proof of prepurchase. Nothing has actually been purchased yet through amazon as they don't bill until it is shipped. ZOS is protecting itself from fraudulent access as there will be a period of time in between Early Access starting and actually being billed by Amazon for the product that people can gain access by showing their prepurchase proof and then cancelling the preorder and no money ever exchanges hands.

This is just something we as physical purchasers through a retailer that ships the product has to deal with.
You were presented with a decent solution for his immediate access and for whatever reason don't want to do it - seems to me it's not really ZOS' problem.

Sablefogg

Rouven and Nestor, thank you both. I'm still figuring out the mechanics of the forum. Hopefully this works.

@Rouven
@Nestor

Evildeadgirl

I too am in the same boat and live in the US and pre-ordered the physical copy because I wanted the collectibles. I pre-ordered from Amazon back in Feb and today received notice that I wouldn't get my copy until June 12. So I now what, do I just lose access, or do I loose all progress that I made to my characters altogether. I opened a ticket 170606-002621 and posted a copy of my delayed shipping notice. @gina Please Help.

I'm sure I'm not the only one who has received notice of delayed shipping.

Sablefogg

It is the 15th of June and my husband has received his physical edition copy (which he is very pleased with), and we did not experience a lapse of Morrowind. Thank you Gina and support staff! @ZOS_GinaBruno