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Cannot seem to pay for my account or get anyone at customer service to fix this
Andiiee
Soul Shriven
@ZOS_GinaBruno
I had the card that I use for my account stolen about 2 months ago and put a stop on the card. Unfortunately, a payment for the account posted and was returned by the bank. My account at ESO was suspended but after some discussions with Customer Service about the circumstances it was reopened and all was well I thought...until I tried to manage my membership. I used several different cards and they were all rejected. When I contacted customer service I got the usual well make sure they have money..etc. I decided to test the theory as I know the cards are good and I spoke with the providers to confirm that (interestingly they have said they do not even see attempts to charge at the their end)...so my friend opened an account and I used the very card same card that would not work on my account to pay for their new account and it worked perfectly. So...the problem is some setting on my account and I cannot seem to get anyone to resolve this. It should not be this hard to give someone money should it?
Edited by Andiiee on April 28, 2017 3:26PM I had the card that I use for my account stolen about 2 months ago and put a stop on the card. Unfortunately, a payment for the account posted and was returned by the bank. My account at ESO was suspended but after some discussions with Customer Service about the circumstances it was reopened and all was well I thought...until I tried to manage my membership. I used several different cards and they were all rejected. When I contacted customer service I got the usual well make sure they have money..etc. I decided to test the theory as I know the cards are good and I spoke with the providers to confirm that (interestingly they have said they do not even see attempts to charge at the their end)...so my friend opened an account and I used the very card same card that would not work on my account to pay for their new account and it worked perfectly. So...the problem is some setting on my account and I cannot seem to get anyone to resolve this. It should not be this hard to give someone money should it?
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AndiieeSoul Shriven@ZOS_GinaBruno
Okay so here is the next episode of the saga. This was sent to me in response to the ongoing issue
"I am XX a product specialist here with The Elder Scrolls Online Team.
I deeply apologize for any confusion or inconvenience that this situation may have caused.
Unfortunately we are unable to accept the payment methods you are attempting to use as a form of payment. As my colleague XX recommended earlier, please try using PayPal to purchase your ESO Plus membership. If you are still unable to purchase ESO Plus through PayPal you can purchase 60-day ESO Plus cards through your preferred retailer.
As always please let us know if you have any other questions, issues or concerns and we will make sure that you are taken care of.
May the Eight forever bless you with fortune and glory."
So the card works on other accounts as we speak (friend's and husband's) but not on mine??? They refuse to fix this. Better Business Bureau here I come.
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Rhoric✭✭✭✭✭They aren't refusing. Your account was flagged cause the card was stolen and payment returned. They are not removing the flag on the account because of this. You now need to use a different form of payment now.0 -
Romo✭✭✭✭@ZOS_GinaBruno
.... If you are still unable to purchase ESO Plus through PayPal you can purchase 60-day ESO Plus cards through your preferred retailer.
......
Is this true? What retailers?0