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Elder Scrolls Online has best customer support! :D

  • Orbital
    Orbital
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    You must be joking have you tried to play a trial on console recently ?
    Axphykz.
    Tank
    Proud Member Of Vitality
    Spotless Triumph
    Tick Tock Tormentor
    XB1 EU
    PC EU
  • Stovahkiin
    Stovahkiin
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    *reads the OP*


    *re-reads the OP, trying to find the sarcasm in this post*



    *realizes that OP is actually serious*

    Just wait until you have a real problem (like one that involves the game really not working for you, or something of that nature). CS takes ages to reply with a real, helpful response, if ever.
    Beware the battle cattle, but don't *fear* the battle cattle!
  • XDragonDoomX
    XDragonDoomX
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    CaiWenji wrote: »
    I couldnt disagree more. My contact with CS has been poor to the stage where I'm sick of submitting tickets & see no point in trying to get anywhere with them again.

    You have to describe everything about whatever your situation was clearly and as much proof as you can! Lucky for me I had the screen shots but they had other logs anyways they verified with. So be patient with them, they are busy too! And give as much details as you can! Time frames, screenshots it all helps them help you!

    I've provided full information, screenshots - the works. No resolution at all.
    "Forums are like a herd of performing elephants with diarrhea.
    massive, difficult to redirect, awe-inspiring, entertaining, and a source of
    mind-boggling amounts of excrement when you least expect it. ”

    (with apologies to Eugene H. Spafford, aka Spaf)

    I have the power to please one person per day. Today is not your day.
    Tomorrow... Tomorrow does not look good either.

    82. Victory laps after killing the dragon with my 1d2 bow is considered in poor taste.
    83. My gnome does not like big butts and he cannot lie.
    84. Not allowed to talk my fellow inquisitors into buying a 220lb pull crossbow.
    85. Not allowed to talk my fellow inquisitors into buying an industrial strength flamethrower.
    86. Not allowed to make a superhero with a 99% chance of dodging even after the -10 penalty for a successful called shot.
    87. There is no such thing as a dwarven katana.
    88. My bard does not get a bonus to perform if she is obviously not wearing anything under her tabard.
    89. The elf's name is not Legolam.
    ** Mr Glenn's Forbidden activities list**

  • Smmokkee
    Smmokkee
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    ESO support is honestly pretty terrible.
  • ArvenAldmeri
    ArvenAldmeri
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    Customer support has been nothing but useless each time I write them because "oh, this bug is intended" and "oh, we cant do anything about it, we are just customer support". Just few days back I finally (omg, took forever) got group good enough to run vICP with no death. We literally nuked the last boss in HM so he did not even get to the portal stage. Groupmate got achievement but I did not. So I write customer support to solve this wanting my well deserved achievement. What do I get? Disgusting sweat answer how they understand how frustrating it must be and blablabla and that they cant do anything so I should do it again. Reeeally nice. Similar bug happened to me on alt on "vaults of madness conquerer" achievement. It took many runs before it got completed (the harvester boss was displayed as the one missing to kill). Which could also very well mean that even if I do vICP no death again I might not even get the stupid achievement ><
    But hey, customer support cant do anything about it, awesome right?
    Magicka sorcerer from start until the end. Always. Through the good times and the bad, even now when its probably saddest PvE dps it has ever been.
    Even as an owner of one radiant apex mounts I am against radiant apex mounts and anything thats not obtainable by direct purchase.
  • Zoner
    Zoner
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    Customer support in this game is terrible. I even had a friend who had her account hacked and cleaned out and Zos wouldn't replace any of her lost items (they deconned all of her yellow gear) and said 'too bad, go get it again'.
    NA EP
    Seren Vedrano - EP NB
    Geldis Vedrano -EP DK
    Andewen Vedrano - EP Templar
    Swiggity Swag - DC NB
    Vashai The Impotent - AD DK
    Sprints-With-Erect-Spine - EP Templar
    Approved Inoffensive Name - EP Sorc
    Serana Vedrano - EP DK
    Cuckpoints - EP sorc
  • Zoner
    Zoner
    ✭✭✭✭
    Customer support in this game is terrible. I even had a friend who had her account hacked and cleaned out and Zos wouldn't replace any of her lost items (they deconned all of her yellow gear) and they said 'too bad, go get it again'.
    NA EP
    Seren Vedrano - EP NB
    Geldis Vedrano -EP DK
    Andewen Vedrano - EP Templar
    Swiggity Swag - DC NB
    Vashai The Impotent - AD DK
    Sprints-With-Erect-Spine - EP Templar
    Approved Inoffensive Name - EP Sorc
    Serana Vedrano - EP DK
    Cuckpoints - EP sorc
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