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Elder Scrolls Online has best customer support! :D
CaiWenji
✭✭✭✭
Little Background:
Me and a few friends formed a little guild and we got a little over members enough to have the bank. I like helping people out so most mats in there are for our members to do writs everyday. And all of us contribute
Gold is in there too. Generally its for restocking some material were short of (usually ancestor silk or rubedite ingots.) But currently I promised our newest member I would help her save for a better house. So usually compete all writs on the characters of mine that are max level. (Even if the crafting is level 1 still gives 600 coins for each craft, so like 3,600 a day for all 6).
Main Story:
Anyway one day recently I dropped 3,000 coins in the bank and it vanished from my inventory but did not get added to my guild bank. I checked personal bank and other guild's bank, but yeah just disappeared. It also was not in the log. My friend and guildmaster told me it might've happened because I was depositing items and money too fast. Anyhow I had screenshots with my inventory coin amount and bank coin amount in the same picture (worried my Tempering alloys might vanish). Then afterword pic of the same screen inventory/guildbank list with the vanishing money(ie 3000 less than supposed to be). So I submitted 2 tickets under Missing Crowns and Missing Items. There was no option for the currency Gold. So I picked 2 things closely related.
I was so happy the returned the coin and I got 3,500 back because the system said it was that much that got lost. Weird error.
Related:
Another time I had to contact ESO Customer support and they were super helpful then too. It was when only one of my characters kept failing to log in with some strange error code. They walked me through removing all my addons and moved my characters position to the beginner zone. And got it all fixed for me to continue playing on that character.
Moral:
Anyways the moral of this story is the customer support for Elder Scrolls Online was sooo helpful and really positive and cheerful it makes me love this game even more! If you ever run into some strange bug or anomaly that isn't right never fear to ask for this games great support!
Me and a few friends formed a little guild and we got a little over members enough to have the bank. I like helping people out so most mats in there are for our members to do writs everyday. And all of us contribute
Gold is in there too. Generally its for restocking some material were short of (usually ancestor silk or rubedite ingots.) But currently I promised our newest member I would help her save for a better house. So usually compete all writs on the characters of mine that are max level. (Even if the crafting is level 1 still gives 600 coins for each craft, so like 3,600 a day for all 6).Main Story:
Anyway one day recently I dropped 3,000 coins in the bank and it vanished from my inventory but did not get added to my guild bank. I checked personal bank and other guild's bank, but yeah just disappeared. It also was not in the log. My friend and guildmaster told me it might've happened because I was depositing items and money too fast. Anyhow I had screenshots with my inventory coin amount and bank coin amount in the same picture (worried my Tempering alloys might vanish). Then afterword pic of the same screen inventory/guildbank list with the vanishing money(ie 3000 less than supposed to be). So I submitted 2 tickets under Missing Crowns and Missing Items. There was no option for the currency Gold. So I picked 2 things closely related.
I was so happy the returned the coin and I got 3,500 back because the system said it was that much that got lost. Weird error.
Related:
Another time I had to contact ESO Customer support and they were super helpful then too. It was when only one of my characters kept failing to log in with some strange error code. They walked me through removing all my addons and moved my characters position to the beginner zone. And got it all fixed for me to continue playing on that character.
Moral:
Anyways the moral of this story is the customer support for Elder Scrolls Online was sooo helpful and really positive and cheerful it makes me love this game even more! If you ever run into some strange bug or anomaly that isn't right never fear to ask for this games great support!
11
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onemoredragon✭✭✭Very nice, glad you had your issue sorted out and that the support was being helpful
I once sent them a ticket about restoring my long-ago-deleted character (being deleted for more than 6 months) - I didn't know by that time whether restoring characters is common practice or not for the support team. But when they got him back to life (damn, my maxed out crafter and almost maxed out vet rank) - I was so happy, seeing him back on the loading screen, stripped of all his possessions and butt-naked..
PC EU @OneMoreDragon
Rakshasi Raijina, khajiit sorceror, adventurer and crafter
Keel-Neesha, argonian dragonknight tank
Asharlys, orc templar tank
Wanheda Praimfaya, nord necromancer tank
Alessia Whitegold, redguard templar 2h/bow DD
Mitsuro Naztharune, khajiit dragonknight dw/bow DD
Viannereth, bosmer warden bow/bow DD
Moraelyn of Ra'athim, dunmer necromancer magicka DD
So long as the dragonfires shall burn, to you, and to all generations, I swear that my Heart’s blood shall hold fast the Gates of Oblivion.2 -
XDragonDoomX✭✭✭✭✭I couldnt disagree more. My contact with CS has been poor to the stage where I'm sick of submitting tickets & see no point in trying to get anywhere with them again."Forums are like a herd of performing elephants with diarrhea.
massive, difficult to redirect, awe-inspiring, entertaining, and a source of
mind-boggling amounts of excrement when you least expect it. ”
(with apologies to Eugene H. Spafford, aka Spaf)
I have the power to please one person per day. Today is not your day.
Tomorrow... Tomorrow does not look good either.
82. Victory laps after killing the dragon with my 1d2 bow is considered in poor taste.
83. My gnome does not like big butts and he cannot lie.
84. Not allowed to talk my fellow inquisitors into buying a 220lb pull crossbow.
85. Not allowed to talk my fellow inquisitors into buying an industrial strength flamethrower.
86. Not allowed to make a superhero with a 99% chance of dodging even after the -10 penalty for a successful called shot.
87. There is no such thing as a dwarven katana.
88. My bard does not get a bonus to perform if she is obviously not wearing anything under her tabard.
89. The elf's name is not Legolam.
** Mr Glenn's Forbidden activities list**13 -
WhiteMage✭✭✭✭✭
✭I try to keep myself out of situations where I would need customer support to avoid all of the nightmare situations you hear about. I have only had to contact ESO support one time and that was to get my forum account (never got the initial email invite). The response was quick, helpful, and got me a forum account within a short order.The generally amicable yet sporadically salty magplar that may or may not have 1vXed you in Sotha Sil. Who knows?4 -
Sinolai✭✭✭✭✭My experience is that they usually wont even contact me back
Although there was this one time I had created 3 new characters with a joke name. One random player told me that someone might take the joke as an offence and report me so I turned myself in to ZOS and said I might need 3 name changes.
I got them all for free and becouse I had contacted them before any reports had been sent they said there will be no consecuences 1 -
Voxicity✭✭✭✭✭
✭✭✭✭✭I had the complete opposite experience of the same thing, except I lost 250k gold not 3k... take from that what you will
It was over a year ago now anyway and I'm a multi millionaire so I think I'm just about over it0 -
CaiWenji✭✭✭✭WhitePawPrints wrote: »Didn't read. Just wanted to put an "LOL" vote on thread for the title.
Well that's your problem then! Can't you? or won't you?3 -
WhitePawPrints✭✭✭✭✭
✭WhitePawPrints wrote: »Didn't read. Just wanted to put an "LOL" vote on thread for the title.
Well that's your problem then! Can't you? or won't you?
I can't read! I was never taught to read... or write... or type? Don't make fun of me! D=
(Btw, did read the thread. Would put a double LOL if I could.)Edited by WhitePawPrints on April 10, 2017 10:41PM2 -
CaiWenji✭✭✭✭XDragonDoomX wrote: »I couldnt disagree more. My contact with CS has been poor to the stage where I'm sick of submitting tickets & see no point in trying to get anywhere with them again.
You have to describe everything about whatever your situation was clearly and as much proof as you can! Lucky for me I had the screen shots but they had other logs anyways they verified with. So be patient with them, they are busy too! And give as much details as you can! Time frames, screenshots it all helps them help you!0 -
Bouldercleave✭✭✭✭✭
✭✭✭I've sent in 2 tickets in the past 3 years and both times my issues were resolved fairly quickly. Once you get past the initial canned response, the CS is very helpful.4 -
Voxicity✭✭✭✭✭
✭✭✭✭✭XDragonDoomX wrote: »I couldnt disagree more. My contact with CS has been poor to the stage where I'm sick of submitting tickets & see no point in trying to get anywhere with them again.
You have to describe everything about whatever your situation was clearly and as much proof as you can! Lucky for me I had the screen shots but they had other logs anyways they verified with. So be patient with them, they are busy too! And give as much details as you can! Time frames, screenshots it all helps them help you!
In my case I gave pretty much every detail I could think about, from the character it was on, time it was deposited, what my character was wearing, what I had for dinner that night
but after 2-3 weeks of continuous automatic responses I gave up
It really just depends on who you get to be honest, I've had some great people, some bad people, and some weird robot people1 -
CaiWenji✭✭✭✭My experience is that they usually wont even contact me back
Although there was this one time I had created 3 new characters with a joke name. One random player told me that someone might take the joke as an offence and report me so I turned myself in to ZOS and said I might need 3 name changes.
I got them all for free and becouse I had contacted them before any reports had been sent they said there will be no consecuences
Are you using a different email then the one you signed up with? In game to find the support menu I just type /stuck that gets me to the menu where i can submit a ticket for what I need(or travel me somewhere if I'm in the floor). Sometimes it takes a bit but your account email will be responded too!0 -
CaiWenji✭✭✭✭XDragonDoomX wrote: »I couldnt disagree more. My contact with CS has been poor to the stage where I'm sick of submitting tickets & see no point in trying to get anywhere with them again.
You have to describe everything about whatever your situation was clearly and as much proof as you can! Lucky for me I had the screen shots but they had other logs anyways they verified with. So be patient with them, they are busy too! And give as much details as you can! Time frames, screenshots it all helps them help you!
In my case I gave pretty much every detail I could think about, from the character it was on, time it was deposited, what my character was wearing, what I had for dinner that night
but after 2-3 weeks of continuous automatic responses I gave up
It really just depends on who you get to be honest, I've had some great people, some bad people, and some weird robot people
At first its a generic robot just with automated suggestions, but you can reply to this email address that the bot sent from and that's what I do. The real people receive it then and help you out best they can!Edited by CaiWenji on April 10, 2017 10:13PM1 -
Voxicity✭✭✭✭✭
✭✭✭✭✭XDragonDoomX wrote: »I couldnt disagree more. My contact with CS has been poor to the stage where I'm sick of submitting tickets & see no point in trying to get anywhere with them again.
You have to describe everything about whatever your situation was clearly and as much proof as you can! Lucky for me I had the screen shots but they had other logs anyways they verified with. So be patient with them, they are busy too! And give as much details as you can! Time frames, screenshots it all helps them help you!
In my case I gave pretty much every detail I could think about, from the character it was on, time it was deposited, what my character was wearing, what I had for dinner that night
but after 2-3 weeks of continuous automatic responses I gave up
It really just depends on who you get to be honest, I've had some great people, some bad people, and some weird robot people
At first its a generic robot just with automated suggestions, but you can reply to this email address that the bot sent from and that's what I do. They real people receive it then and help you out best they can!
I did that a lot of times over multiple weeks and never got a human response. Like I said it was over a year ago so maybe they changed something or invested more in their CS.0 -
CaiWenji✭✭✭✭Also it usually says a name when it is an individual responding. I have seen 4 different people recently and ALL of them were great!0
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IronCrystal✭✭✭✭✭
✭Only time I ever had to contact support was because I created my account with a mispelled @name.
Granted, this was during Beta so they were probably more lenient but they were very helpful and helped me a day later.Make PC NA raiding great again!
Down with drama!
What Mechanics Healer - Dro-m'Athra Destroyer
Homestead Raid Scores
vHRC 157,030
vAA 138,287
vSO 153,393
vMoL 154,550
Not raiding in Morrowind2 -
Hallothiel✭✭✭✭✭
✭✭I know it 's not a popular thing to say, but whenever I have had to contact customer service they have really helpful and quick. As said above, does really help to respond to the first bot reply.2 -
Voxicity✭✭✭✭✭
✭✭✭✭✭Hallothiel wrote: »I know it 's not a popular thing to say, but whenever I have had to contact customer service they have really helpful and quick. As said above, does really help to respond to the first bot reply.
Until you do it like 15 times over 3 weeks and get no human response 0 -
WhitePawPrints✭✭✭✭✭
✭Any one wonder why they don't automatically send out surveys rating their customer service? Well, you shouldn't be wondering. The answer is obvious.0 -
nine9six✭✭✭✭✭
✭Chet! Chet! Chet! Chet!Wake up, we're here. Why are you shaking? Are you ok? Wake up...0 -
Elsonso✭✭✭✭✭
✭✭✭✭✭Little Background:
Me and a few friends formed a little guild and we got a little over members enough to have the bank. I like helping people out so most mats in there are for our members to do writs everyday. And all of us contribute Gold is in there too. Generally its for restocking some material were short of (usually ancestor silk or rubedite ingots.) But currently I promised our newest member I would help her save for a better house. So usually compete all writs on the characters of mine that are max level. (Even if the crafting is level 1 still gives 600 coins for each craft, so like 3,600 a day for all 6).
Main Story:
Anyway one day recently I dropped 3,000 coins in the bank and it vanished from my inventory but did not get added to my guild bank. I checked personal bank and other guild's bank, but yeah just disappeared. It also was not in the log. My friend and guildmaster told me it might've happened because I was depositing items and money too fast. Anyhow I had screenshots with my inventory coin amount and bank coin amount in the same picture (worried my Tempering alloys might vanish). Then afterword pic of the same screen inventory/guildbank list with the vanishing money(ie 3000 less than supposed to be). So I submitted 2 tickets under Missing Crowns and Missing Items. There was no option for the currency Gold. So I picked 2 things closely related.
I was so happy the returned the coin and I got 3,500 back because the system said it was that much that got lost. Weird error.
Related:
Another time I had to contact ESO Customer support and they were super helpful then too. It was when only one of my characters kept failing to log in with some strange error code. They walked me through removing all my addons and moved my characters position to the beginner zone. And got it all fixed for me to continue playing on that character.
Moral:
Anyways the moral of this story is the customer support for Elder Scrolls Online was sooo helpful and really positive and cheerful it makes me love this game even more! If you ever run into some strange bug or anomaly that isn't right never fear to ask for this games great support!
Good story.
I have had good customer support, as well. This is reflected in the survey requests that I get.XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 10992
X/Twitter: ElsonsoJannus1 -
CaiWenji✭✭✭✭WhitePawPrints wrote: »Any one wonder why they don't automatically send out surveys rating their customer service? Well, you shouldn't be wondering. The answer is obvious.
They do! I left it before and this time I did have the same question actually as to when it would be. Here is the answer:
"As for wanting to know when a survey may be sent out, after our conversation is over here and this ticket has been closed out. Our system will then send out to your email a survey for possible completion!~ ^_^" - Sarah ESO Customer Support in response and reply to my last few questions.
(Sorry, if this breaks terms or anything showing ticket discussions on a public forum but it perfectly answers WhitePawPrints question.)Edited by CaiWenji on April 10, 2017 11:11PM1 -
CaiWenji✭✭✭✭WhitePawPrints wrote: »WhitePawPrints wrote: »Didn't read. Just wanted to put an "LOL" vote on thread for the title.
Well that's your problem then! Can't you? or won't you?
I can't read! I was never taught to read... or write... or type? Don't make fun of me! D=
(Btw, did read the thread. Would put a double LOL if I could.)
Alrighty, then thank you for that double "Lots of Love." I was mad at first because you gave it away blindly. But now that you see are you not happy?
0 -
KingYogi415✭✭✭✭✭
✭✭Wow I have been trying to change my guild name for 2 months. But they can take time to restore 3k gold?!!
I'm so done...0 -
CaiWenji✭✭✭✭KingYogi415 wrote: »Wow I have been trying to change my guild name for 2 months. But they can take time to restore 3k gold?!!
I'm so done...
Well mine is an easy fix man and I submitted it 2 days ago! They are busy too and will get to you have a bit more patience!Edited by CaiWenji on April 10, 2017 11:19PM0 -
WhitePawPrints✭✭✭✭✭
✭WhitePawPrints wrote: »WhitePawPrints wrote: »Didn't read. Just wanted to put an "LOL" vote on thread for the title.
Well that's your problem then! Can't you? or won't you?
I can't read! I was never taught to read... or write... or type? Don't make fun of me! D=
(Btw, did read the thread. Would put a double LOL if I could.)
Alrighty, then thank you for that double "Lots of Love." I was mad at first because you gave it away blindly. But now that you see are you not happy?
I'm always happy! That's why I LOL. If you don't got a smile on your face, then you shouldn't be saying anything.
1 -
Valve✭✭✭✭I had a similar issue where I lost 200k gold after depositing it as a donation to a trading guild.
After contacting support I got an automated response straight away which said for additional info I would need to provide.
I had already provided the info in the first mail but added it again for clarity.
A few hours later the gold had been deposited onto one of my alt characters and I had an awesome response in my ticket.Dro-m'Athra Destroyerx4
Flawless Conqueror all Classes
3rd Anniversary!
Guar Squad2 -
Stamden✭✭✭✭✭
✭Of the 3+ years I've played this game, I can totally confirm. Zenimax support is on point. They are flexible and actually give a *** about helping you. Every company gaming needs to take some notes from what they do (I'm looking at you Riot Games).PC NA
~Currently taking a break from the game until my DK can become something more than just a crafter~3 -
CaiWenji✭✭✭✭Of the 3+ years I've played this game, I can totally confirm. Zenimax support is on point. They are flexible and actually give a *** about helping you. Every company gaming needs to take some notes from what they do (I'm looking at you Riot Games).
Woah 3+ years! That's awesome! My main tested the beta(really just crashed on startup with my junk pc at the time). But I actually bought the game the month before they were dropping mandatory subscription to play. I think when the name changed to Elder Scrolls Online: Tamriel Unlimited(not sure though fully). So almost 2 years here I think(But not too sure on that too). I bought it for me and my bro that month before so we'd get the game a little earlier and a few bonus crowns! He bought any race any alliance Oops thinks its called Adventurer's Pack with his free crowns. Because when they gave the free crowns a took a bit for the last of it to get distributed. I was a bit inactive busy with school at the time so when I went back on I already received both shipments of crowns so I got the Imperial Upgrade. Wasn't until recently I finally got the Adventurer's Pack too. haha But yeah this game is sooooo great! Glad to see long time players still really active, @Neighbor! Edited by CaiWenji on April 11, 2017 2:15AM0
