I know this has been asked a 100 times before, as I already roamed through the older forum posts, but I am at a dead end.
First of all here is the situation:
- Brand new ESO installation, no addons, no saved variables
- Bethesda.net_Launcher application AND eso64.exe have been set to compatibility mode for Win 7 and to be ran as administrator
- There is no settings text file to be edited in the directory "Documents/Elder Scrolls Online/live/" because the game has never been launched before
- Im trying to play from a laptop Lenovo Ideapad y510p
Here is the problem:
Launcher loads, confirms there are no new updates, and allows me to press "Play". I press play, screen goes black and after no more than 1 second, everything crashes and I get the error message listed below (it will be posted at the bottom of this post to keep all relevant information bundled together up here)
From a previous topic found over here: https://forums.elderscrollsonline.com/en/discussion/325636/crash-on-play
I read that updating your drivers might help. I have 2 graphics drivers "Intel HD Graphics 4600' and a "NVIDIA GeForce GT 755M". I went to the device manager and tried to update both my video drivers by right clicking them -> Properties -> Driver -> Update Driver... and the my laptop came back at me saying all my drivers are up to date.
I didn't trust this message since my Intel 4600 was last updated in 2013, so I downloaded the driver update tool from intel.com and it detected my 4600 driver and warned me its a custom build for my laptop specifically. This is the exact message that was given to me:
"A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manifacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer."
Looking around the lenovo website did not yield any results on newer driver versions, so I left it as is.
My NVIDIA drivers are up to date.
I also read over here: https://forums.elderscrollsonline.com/en/discussion/321710/potential-fix-for-eso-has-stopped-working-immediate-crash-after-hitting-play#latest
that disabling my intel driver might solve the trick but honestly I don't want to even bother trying. Usually something bad happens somewhere else for some related reason when I fiddle around with my drivers. My question is: Is there anything else I can try that might solve the issue? I feel like I shouldn't have to go through all that just for one game. My drivers will stay as they are, I don't feel like removing anything.
THIS IS THE ERROR MESSAGE:
eso has stopped working.
version = 0.01
ProductName = eso
Version = eso.live.18.104.22.1686602
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2017-03-20T19:57:01.591Z
client.timestamp = 2017-03-20T19:57:02.999Z -frme 0-
computer.name = USER-PC
computer.user = User
cpu.arch = 9
cpu.count = 8
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
/Steam/steamapps/common/Zenimax Online/The Elder Scrolls Onli
data.syncm = databuild
data.version = 4000.win.1426675.live.1426602
exe.buildnum = 1426602
exe.opt = release
exe.reltype = public
exe.type = client
gfx.description = 22.214.171.12462
gfx.deviceid = 1046.939595690.6
gfx.driver = Intel(R) HD Graphics 4600
gfx.vendorid = 32902
mem.system_physical = 8108
os.osbits = 64
os.platform = windows
os.version = 6.1.7600.Service Pack 1
ptime = 1586
reportfield.ver = 3
version.major = 2
version.patch = 7
version.subpatch = 10