STOP asking for compensation or free stuff because of the server issues!

chuck-18_ESO

If ZOS rewarded the players because of server instability disrupting gameplay, do you have ANY idea how much that would further incentivize future and progressively worse attacks?

ZiRM

Subscribers deserve compensation.

Lagz

My gameplay was once again interrupted may I please have a potato?

anitajoneb17_ESO

I'm not a supporter of people feeling entitled to compensations, but I think that DDos attacks come from a variety of sources with various motivations, and that players organizing it for extra fluff isn't one of those sources or motivations.

Unsent.Soul

Did you really need to make a thread?

Do you realize how shite zos servers are besides DDoS?

Your thread does ABSOLUTELY NOTHING but fan the fire, well done champ...

AzraelKrieg

ZiRM wrote: »

Subscribers deserve compensation.

If the sub was mandatory. As it isn't, we are entitled to nothing

FloppyTouch

AzraelKrieg wrote: »

ZiRM wrote: »

Subscribers deserve compensation.

If the sub was mandatory. As it isn't, we are entitled to nothing

Paying for anything ever is not mandatory but if you buy something and it breaks you get ur money back

AzraelKrieg

FloppyTouch wrote: »

AzraelKrieg wrote: »

ZiRM wrote: »

Subscribers deserve compensation.

If the sub was mandatory. As it isn't, we are entitled to nothing

Paying for anything ever is not mandatory but if you buy something and it breaks you get ur money back

You really expect to get money back on something you don't actually own? You don't own the software, it's not a TV. You've purchased access to a system. If that system goes down and access to it is based purely on paying a fee every month/3 months/6 months then yes, some form of compensation could be expected. It doesn't need to happen though. If access to the system is not blocked by a continuing payment, you shouldn't expect compensation. Software does not follow the same consumer laws that general goods like electronics do.

Cronopoly

Deleted - confirmed DDoS

Bartdude

Don't matter what you say, these are the same people that claim for whiplash after reversing into a lampost at 2 mph....

Iskrasfemme

chuck-18_ESO wrote: »

If ZOS rewarded the players because of server instability disrupting gameplay, do you have ANY idea how much that would further incentivize future and progressively worse attacks?

Anyway, dont care about insues, we deserve gifts - and MANY - because we are so cool! <--- its a good point

FloppyTouch

AzraelKrieg wrote: »

FloppyTouch wrote: »

AzraelKrieg wrote: »

ZiRM wrote: »

Subscribers deserve compensation.

If the sub was mandatory. As it isn't, we are entitled to nothing

Paying for anything ever is not mandatory but if you buy something and it breaks you get ur money back

You really expect to get money back on something you don't actually own? You don't own the software, it's not a TV. You've purchased access to a system. If that system goes down and access to it is based purely on paying a fee every month/3 months/6 months then yes, some form of compensation could be expected. It doesn't need to happen though. If access to the system is not blocked by a continuing payment, you shouldn't expect compensation. Software does not follow the same consumer laws that general goods like electronics do.

I don't own my cable but when I lost access to my cable/internet that I pay per month they gave me a discount on my cable bill. You seem very confused on how good companies keep there clients. This is by far not entitlement this is just good customer care. Do I expect a full discount or my money back nope but if people that do sub and can't play the game why are they going to sub next month?

Runs

It's my game and I need it NOW!!!

I have a structured subscription and I need to play now.
Call C. J. Lintworth! 877 PLAY NOW!

I have an error message, but I need to play now....
Call C. J. Lintworth! 877 PLAY NOW! 877 PLAY NOW!

They've helped thousands, they'll help you, too.
One lump sum of play time they will pay to you.

If you get long term loadscreens but you need to play now...
Call C. J. Lintworth! 877 PLAY NOW! 877 PLAY NOW! 877 PLAY NOW! 877 PLAY NOW!
Call C. J. Lintworth! 877 PLAY NOW! PLAY NOW!

WuffyCerulei

Mostly that I pay a subscription for bonus crap on ESO, and when I can't play cuz of the server is poop, I'm not getting the services I'm paying for.

ZiRM

AzraelKrieg wrote: »

ZiRM wrote: »

Subscribers deserve compensation.

If the sub was mandatory. As it isn't, we are entitled to nothing

If my siriusxm radio reception is lost for days at a time, I pay for a subscription to that company and they compensate me for it. Same with Directv... Same with a subscription on an MMORPG.

ArchMikem

ZiRM wrote: »

Subscribers deserve compensation.

Subscriptions are entirely consumers choice and does not obligate Zos to providing special service due to unforeseen interruptions. So no, they dont deserve anything more than what a sub originally gives.

ZiRM

ArchMikem wrote: »

ZiRM wrote: »

Subscribers deserve compensation.

Subscriptions are entirely consumers choice and does not obligate Zos to providing special service due to unforeseen interruptions. So no, they dont deserve anything more than what a sub originally gives.

If you're subscribing to something and lose it for days at a time and don't ask for compensation you're a fool. It's like telling the company oh it's ok just keep the money even though you aren't providing the service I subscribe to.

Turelus

ZiRM wrote: »

ArchMikem wrote: »

ZiRM wrote: »

Subscribers deserve compensation.

Subscriptions are entirely consumers choice and does not obligate Zos to providing special service due to unforeseen interruptions. So no, they dont deserve anything more than what a sub originally gives.

If you're subscribing to something and lose it for days at a time and don't ask for compensation you're a fool. It's like telling the company oh it's ok just keep the money even though you aren't providing the service I subscribe to.

But you agreed that you don't need compensation for any outages, everyone did.

ZOS only has to do something if they want, there is no requirement for them to do so past being nice. Considering by the end of the week no one will care about this any more I doubt they will.

Today - Complaints from AU community about downtime for the patch.
Firday - ESO Live and people complaining about whatever they say there.
Next Monday - This will no longer be an issue for people.

FloppyTouch

ArchMikem wrote: »

ZiRM wrote: »

Subscribers deserve compensation.

Subscriptions are entirely consumers choice and does not obligate Zos to providing special service due to unforeseen interruptions. So no, they dont deserve anything more than what a sub originally gives.

You are 100% right but that's also very bad customer care and how many company fail by not taking care of the people that pay there bills and employees

FloppyTouch

I remember back when the game was new and we had to pay a sub we had roll backs and many down time and I thought it's was very nice of ZoS to extend are subs by 10 days just a thought of things this company use to do

MLGProPlayer

AzraelKrieg wrote: »

FloppyTouch wrote: »

AzraelKrieg wrote: »

ZiRM wrote: »

Subscribers deserve compensation.

If the sub was mandatory. As it isn't, we are entitled to nothing

Paying for anything ever is not mandatory but if you buy something and it breaks you get ur money back

You really expect to get money back on something you don't actually own? You don't own the software, it's not a TV. You've purchased access to a system. If that system goes down and access to it is based purely on paying a fee every month/3 months/6 months then yes, some form of compensation could be expected. It doesn't need to happen though. If access to the system is not blocked by a continuing payment, you shouldn't expect compensation. Software does not follow the same consumer laws that general goods like electronics do.

It's called customer care. Companies compensate their customers when something goes wrong (regardless of who is to blame for the issue).

Zenimax is a company valued at $2.5 billion. It wouldn't hurt them to show a little bit of goodwill towards their customers.

I really never understood voluntary corporate shilling by some people.

ZiRM

So you people don't ask for compensation if you lose electricity to your home? Phone reception? LOL! The companies are laughing all the way to the bank. It's like burning money out of your wallets.

Customers deserve compensation.

MLGProPlayer

ZiRM wrote: »

So you people don't ask for compensation if you lose electricity to your home? Phone reception? LOL! The companies are laughing all the way to the bank. It's like burning money out of your wallets.

I get a free week of internet from my ISP every time I lose connection for an extended period of time, even if the outage was caused by a storm. Large companies tend to take care of their customers.

Turelus

MLGProPlayer wrote: »

ZiRM wrote: »

So you people don't ask for compensation if you lose electricity to your home? Phone reception? LOL! The companies are laughing all the way to the bank. It's like burning money out of your wallets.

I get a free week of internet from my ISP every time I lose connection for an extended period of time, even if the outage was caused by a storm. Large companies tend to take care of their customers.

This is ZOS though, not a large ISP who know you can just change to another company.

There isn't another ESO offering a better service (sure you can argue other MMO's but that's not the same service the same way an ISP is).

ZOS have given some free time in the past, at launch they gave all early access people 5 days free to say sorry for the messy launch.
There was the time they broke the EU installer and didn't fix it for a few days, so people literally couldn't install the game to play it.

To my knowledge they haven't given compensation for a single day/evenings outage or multiple over a week. I feel if there was an extended time like a whole week down they might do it, but they have a ToS to protect them from this any way.

Vipstaakki

MLGProPlayer wrote: »

ZiRM wrote: »

So you people don't ask for compensation if you lose electricity to your home? Phone reception? LOL! The companies are laughing all the way to the bank. It's like burning money out of your wallets.

I get a free week of internet from my ISP every time I lose connection for an extended period of time, even if the outage was caused by a storm. Large companies tend to take care of their customers.

What company are you buying your internet connection from, lol?

Beardimus

Here-Here. Im amazed at the sense of entitlement MMO players seem to have. Unreal

MLGProPlayer

Turelus wrote: »

MLGProPlayer wrote: »

ZiRM wrote: »

So you people don't ask for compensation if you lose electricity to your home? Phone reception? LOL! The companies are laughing all the way to the bank. It's like burning money out of your wallets.

I get a free week of internet from my ISP every time I lose connection for an extended period of time, even if the outage was caused by a storm. Large companies tend to take care of their customers.

This is ZOS though, not a large ISP who know you can just change to another company.

That's exactly why they can be stingy. MMO devs know that their players have invested hundreds of hours and dollars into their service, which means they aren't going anywhere.

FleetwoodSmack

MLGProPlayer wrote: »

Turelus wrote: »

MLGProPlayer wrote: »

ZiRM wrote: »

So you people don't ask for compensation if you lose electricity to your home? Phone reception? LOL! The companies are laughing all the way to the bank. It's like burning money out of your wallets.

I get a free week of internet from my ISP every time I lose connection for an extended period of time, even if the outage was caused by a storm. Large companies tend to take care of their customers.

This is ZOS though, not a large ISP who know you can just change to another company.

That's exactly why they can be stingy. MMO devs know that their players have invested hundreds of hours and dollars into their service, which means they aren't going anywhere.

Plus they can get away with telling people "You don't have to be here."

MLGProPlayer

Vipstaakki wrote: »

MLGProPlayer wrote: »

ZiRM wrote: »

So you people don't ask for compensation if you lose electricity to your home? Phone reception? LOL! The companies are laughing all the way to the bank. It's like burning money out of your wallets.

I get a free week of internet from my ISP every time I lose connection for an extended period of time, even if the outage was caused by a storm. Large companies tend to take care of their customers.

What company are you buying your internet connection from, lol?

Every ISP does this if you ask.

And it isn't just ISPs, airlines are the same way. My friend had a flight delayed last year due to a security strike at a foreign airport. Their hotel accommodation for the night was paid by the airline, despite them having no control over the labour dispute.

Upstanding companies look after their customers.

MLGProPlayer

Beardimus wrote: »

Here-Here. Im amazed at the sense of entitlement MMO players seem to have. Unreal

I'm amazed at the apathy shown by some people when it comes to matters of consumer rights.

Titansteele

MLGProPlayer wrote: »

Vipstaakki wrote: »

MLGProPlayer wrote: »

ZiRM wrote: »

So you people don't ask for compensation if you lose electricity to your home? Phone reception? LOL! The companies are laughing all the way to the bank. It's like burning money out of your wallets.

I get a free week of internet from my ISP every time I lose connection for an extended period of time, even if the outage was caused by a storm. Large companies tend to take care of their customers.

What company are you buying your internet connection from, lol?

Every ISP does this if you ask.

And it isn't just ISPs, airlines are the same way. My friend had a flight delayed last year due to a security strike at a foreign airport. Their hotel accommodation for the night was paid by the airline, despite them having no control over the labour dispute.

Upstanding companies look after their customers.

If the foreign destination was in the EU the airline was legally obligated to provide accommodation. The only exception to this are "acts of god" and even that generic "get out of jail free" statement in the law is getting a much needed re-work.

I agree with the sentiment however, upstanding companies look after their customers. This example may not be a good one however.