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Major theft from guild bank/plea to Zenimax to give us guild bank control tools.

tanner1ie
tanner1ie
(Long post warning, but there's no way around it, if i'm going to explain everything :_ .)

[snip]

Zenimax really needs to give us tools to improve our control of guild banks (or give us any control, beyond an on/off button :_ ), or stuff like this going keep happening.

People have suggested limiting the amount of items players can take in a day or making it so that guildmasters and officers are given the power to lock high value items in such a way that they can only be requested for withdrawal until the transaction has been cleared by an officer.

Personally i'd like if we could set all items placed in the bank a gold value or weighting against similar items (and different levels) so that you can't take things out without building up enough "credit" with deposits of your own - for example, i might set that you can freely swap stacks of wood for metal of the same level, but if you want to "trade your stack up" a level, you've to deposit the stack plus 500 gold worth of other items, while trading up two levels costs your stack and 1000 worth of deposits.
Or if you want 10 blue tempers, you've to deposit 40 green, 25-40 blue for 10 purple etc :_ .

On this theft, which now happened over two days ago, i initially only had a quick look at the guild history yesterday, only seeing that the player had left the guild, they only been in for a day, after taking a bunch of rings and didn't take the matter too seriously.
To protect the guild and the fairness of the guild bank system in general, i sent them a mail saying, could they please either return most of the items or replace them with items of a similar value or power or i'd have no choice but to report them to Zenimax - they the nerve to say that i was blackmailing them!

It was only this morning i'd a deeper look at the withdrawal history screen to find that their withdrawals went on for 22 pages and that they'd completely cleaned out the bank! - That was 172 transactions!

I've since reported the player and the theft to Zenimax, to which i only received an automated response.
I've seen people on the forums reporting that the company didn't fix bank thefts for them before, but if they don't do something about this level of theft, i'd find it maddening/insane! :_ .

I've basically become the de facto guildmaster of the two guilds shown in this video, as i'm the highest and longest serving player in both guilds below their guildmasters.

The actual guildmasters of each guild haven't logged in in over two weeks and they haven't done a tap to promote either guild in months, if not over a year.

Until recently i hadn't taken that much notice of what was happening in the guilds, as i was i one or two other larger guilds where i was making regular guild store sales, it was only about a week ago, when i'd built up my items to the point that even eventually getting into three other large guilds, all of them usually having guild traders, even making 10-20 sales a day, i'd gotten to the point i had to start making regular sales in the two guilds in question, or reluctantly abandon them.

While the smallest guild had hovered around the 50 member mark, often not having a guild store, the larger one once had over 200 members and i made pretty regular sales in it.

It was only when i continued to make sales in other guilds and had been relisting unselling items to the larger guild for a while that i realised that its' membership had slipped to about 110 players, but crucially that i hadn't made a sale in the guild in two or three months and decided it was either time to try to save these guilds or leave them and let them fade into nothing.

On guild banks in general, early on playing the game, i'd been invited to some guilds which gave me permission to deposit things in their bank, without giving me permission to withdraw, even things i'd put in the bank back out.

For example, initially upon finding you can put things in a bank, you automatically assume that you can take them back out.
I put several things into a bank intending to exchange them for other things, before finding that i couldn't withdraw items.

Also it's easy to accidentally put things in the guild bank, thinking you've clicked on your personal bank or that your were clicking on the guild store.

Straight away when i discovered i could put things into such banks, but not take them back out, i instantly decided that they were trying to scam me into putting things in, which i couldn't get back and left the guilds.
And that is still a way guilds can scam new players (which some likely do).
But as i know now, it's mostly probably used as a (pretty unfair) way limit bank access, while letting players put in some of their own investment in the bank, while building up trust, but i still think, guild should give players full access or none at all, to stop them feeling robbed/scammed.

On the two guilds in question, i have the power to do basically anything but edit ranks and rank permissions.
While in the larger one, i can edit the message of the day, but i can't in the smaller guild.
I updated the "message of the day" in the larger guild, in particular informing players how to fairly use the bank.

Skipping forward a bit here, messaging the player in question here, they said, you're not the guildmaster and their are no rules, besides we're not subscribing to the game (which people still voluntarily do and that has nothing to do with anything).
The player had been a member of the other guild and would have seen the "motd", at least when they joined.

They also said i'd been spamming them with guild invites (i had also invited them to two of the larger guilds i'm in) and they'd free joined my guilds and at least one of the bigger guilds, so they knew i was the reason they were in the guilds, they also surely knew i'd been the one who'd promoted them - this was all before i realised the level of their theft.

Back to rebuilding these guilds.

I decided that it was the fairest thing to just give everybody in both guilds full bank access, which i was also giving to all new members, to help encourage players to deposit and swap good items, make sales and in general just help improve the guilds and help them grow.

I'd about twenty players (about forty now, of which about 15 have stayed) join the larger guild before one of them was a little greedy (but it was nothing on the level of this), taking about eight stacks of resources without depositing anything in return, i sent them a brief message reminding them of the guild rules and saying that i hoped they'd either return most of the items or replace them with similar value/power items soon.

They returned about a quarter of the stuff, while throwing in about three tempers of their own, which while i was still disappointed by, but i said it was good enough and that their lip service deposit would have to do and the imbalance they'd left in the bank wasn't bad enough to escalate to the company.

Upon their seeing actions, while i didn't demote the players i'd already given bank access to, i did take the decision to restrict bank assess for any newer members 'til such players have stayed in the guild long enough that we can hopefully trust them or 'til Zenimax hopefully/magically gives us proper guild bank controls.
(Though it still meant that i was having punish new members before they'd done anything wrong :_ .)

But on the smaller guild, since most of the items in its' bank were lower level/cheaper items (though i did put several, sure white level, but still 160 cp level Rubedite items), i thought that players wouldn't be too greedy with it or in particular, want to steal everything in it and still gave new players full bank access - boy was i wrong! :( .

Now if Zenimax don't return the items this player took, i'm going to have to start this bank from scratch and probably have to also restrict bank access to new members, which itself restricts the growth of the guild :_ .

Lastly on a related topic, it should be possible for guild officers to demote guildmasters and appoint a new one, if their actual guildmasters have been awol/doing nothing for too long :_ .

[Edit to remove link for Naming and Shaming]
Edited by ZOS_Bill on March 1, 2017 10:56PM
  • AlienatedGoat
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    Yeah I haven't joined or made a guild specifically because of the limitations in place. It'd be nice to see some improvements made.
    PC-NA Goat
  • bulbousb16_ESO
    bulbousb16_ESO
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    tanner1ie wrote: »
    I decided that it was the fairest thing to just give everybody in both guilds full bank access, which i was also giving to all new members, to help encourage players to deposit and swap good items, make sales and in general just help improve the guilds and help them grow.
    So, you gave brand new people full access to the bank, and someone emptied it out? And now you want changes to the game?
    Lethal zergling
  • Aliyavana
    Aliyavana
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    Sorry for your guild losses, but did is going to remove the video since names aren't blurred
  • Danksta
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    I stopped reading after you mentioned giving bank access after they'd been in the guild for one day.
    BawKinTackWarDs PS4/NA

  • Khairiah
    Khairiah
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    Giving access = it aint theft.. agreed its a poor move to make to empty out banks, whether the value was 100g or 100mil.. aint theft if u grant them the permission.

    Edit: Sorry for the loss, but thats what happens when you trust everyone to have some sort of common sense.

    Also this https://forums.elderscrollsonline.com/en/discussion/326033/guild-bank-theft#latest is same topic.. same comments from ppl.
    Edited by Khairiah on March 1, 2017 7:25PM
  • zaria
    zaria
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    WOW had an nice system, with guild rank gave access to higher level stuff.
    Here access was depending on level of items, this would not work so well in ESO, perhaps having multiple guild bank areas say 4, lowest level is cheap stuff, typical low level gear and low level crafting equipment.
    Grinding just make you go in circles.
    Asking ZoS for nerfs is as stupid as asking for close air support from the death star.
  • tanner1ie
    tanner1ie
    Phage wrote: »
    Yeah I haven't joined or made a guild specifically because of the limitations in place. It'd be nice to see some improvements made.

    Being a guild member is safe and mostly if you only list items for sale in the guild store, there's no risk to you.

    The guild sale system generally works very well, the only things i don't like about it are a guild has to have 50 members before they can make sales, even to each other.

    You can only list 30 items per guild, so while that might mean 150 items in total if you're in the max five guilds, for me for example only being in three proper trading guilds, i'm basically limited to selling 90 items in total.

    While you will find guilds which freely let members make sales and access the bank (even with the theft dangers of the current system).

    But in particular, the way guilds have to hire traders with blind auctions and the typically sillily high cost of winning bids of many of the traders, mean that guilds go to varying lengths to raise gold.

    In any guild, they get a small amount of gold whenever you list something for sale and a significant amount when you make a sale.
    Many guilds are happy to only receive these cuts of the sales.
    Many other guilds still fairly, only request gold donations to go towards hiring traders.
    Others let you freely make sales, but request donations to access the guild bank which i mostly ignore, mostly being happy with being able to sell stuff.
    Others have a mixture of donations for bank access and "raffles", which players are free join at their choice.

    Some things though which guilds do to raise money are pushing the limits of fairness, like demanding players pay "donations" each week (in this case, i feel that's blackmail, actually blackmail), to remain in such guilds.

    The worse thing i've seen, literally one guild do, is demand donations to even access the guild bank - that to me is 100% a scam.

    On guild store sales, while you're free to leave guilds at any time or may find yourself kicked out of a guild without warning or a reason, thankfully you get your listed items back, less the small fee it cost to list them, though a further problem with the guild bank system, you don't get any of your deposited items back :_ .
    Edited by tanner1ie on March 1, 2017 8:27PM
  • qsnoopyjr
    qsnoopyjr
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    Looking at items withdraw, its all junk, not even 50k worth of stuff.

    Thats the difference between successful guilds and unsuccessful guilds.

    Successful guilds have strict policies, unsuccessful ones, too lenient.

    Nice guys never win.
  • SquareSausage
    SquareSausage
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    It sucks man, but lucky there was nothing of value in there.
    Breakfast King
    PS4 EU
  • tanner1ie
    tanner1ie
    tanner1ie wrote: »
    I decided that it was the fairest thing to just give everybody in both guilds full bank access, which i was also giving to all new members, to help encourage players to deposit and swap good items, make sales and in general just help improve the guilds and help them grow.
    So, you gave brand new people full access to the bank, and someone emptied it out? And now you want changes to the game?

    People have been calling for bank control tool for nearly three years, mostly i'm just adding my voice to the calls/venting my frustration.

    Also on giving new players bank access, i hoped to would simply encourage people to properly use and as i alluded to, i didn't want new players feeling they were being punished (which i'm basically having to do now :_ ) for nothing or if i only gave them half access, scammed.

    I also was possibly a bit naive in thinking that everyone would treat the bank and their fellow players fairly, as i do and note that 90-95% of players were using the bank (and at a point both banks) fairly or had ignored it completely.
  • tanner1ie
    tanner1ie
    Danksta wrote: »
    I stopped reading after you mentioned giving bank access after they'd been in the guild for one day.

    I thought it was the best way to keep people in the guilds and help them grow, even with free store and bank access, only about a quarter of people were staying anyway and i only had one and half bad eggs out of 40-60 in a week or more :) .
  • tanner1ie
    tanner1ie
    aliyavana wrote: »
    Sorry for your guild losses, but did is going to remove the video since names aren't blurred

    Anytime you're playing online, your player name and other details are being broadcast at least to everyone playing with you, in addition everyone playing with you could potentially be capturing the footage to post on sites like Youtube later or be livestreaming it on sites, again like Youtube or Twitch etc.

    I've 300+ gaming videos on my channel which potentially show the player names and other details of countless gamers and none of them has every been flagged for removal.

    The only difference with this video is that it shows the bad actions of one player, the same actions the currently nearly 60 people left in the guild (sure many of them haven't logged in in a nearly a year, but any could come back at any time), can read in the history of the guild at any time. :) .
    (I'm low level in my other three guilds, but i can read all their history.)

    When you do something in an online game, it's public and you're warned in several ways on most online services you use.

    About the only way i could see Zenimax objecting to this thread is IF they punish the player in question, told me by email and instructed me to not discuss whatever actions they'd taken - my footage is no different to a live stream or any other captured online video :) .
  • tanner1ie
    tanner1ie
    qsnoopyjr wrote: »
    Looking at items withdraw, its all junk, not even 50k worth of stuff.

    Thats the difference between successful guilds and unsuccessful guilds.

    Successful guilds have strict policies, unsuccessful ones, too lenient.

    Nice guys never win.

    It's not all junk, sure it's mostly not high level gear, but most of it would have been useful to low level players and i'd only started to put a few better things in it myself, having cleared out all the actual junk :) .

    Edit - Also, whatever the quality of the gear, it's the principle of the thing that no one should be able to come wipe out the entire stock or even take a large amount of stuff without adding similar items of their own :) .
    Edited by tanner1ie on March 1, 2017 8:10PM
  • qsnoopyjr
    qsnoopyjr
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    It sucks man, but lucky there was nothing of value in there.

    Ya tbh, who puts foul hides, garnet necklaces, and other stuff classified as "junk" in their guild bank?

    If anything, that guy did you a favor, he cleaned your guild bank for you.
    The person that promoted him probably paid him to clean the bank for u, cuz for some people... Whoa boy, withdrawing those items and selling it is a huge deal.

    Have you seen what MMORPGs do to people over time???
    Turn them into hoarders, you can tell whose been playing a lot of MMORPGs due to the people making requests for more inventory space... AKA hoarding space.
    If you dont use the item... LOSE IT. SELL IT. DELETE IT.
    Dont have to hoard everything in the game. Foul hides??? Daedra husk?? Carapace?? Thats a whole new level of hoarding.

    "hey bud, i heard about your cleaning skills, you mind cleaning my bank for 10k? we have a massive hoarding problem and bank is going to be 'full' soon, so we really need some help, heck ill make it 15k, its THAT BAD!!"
    Edited by qsnoopyjr on March 1, 2017 8:12PM
  • Kodrac
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    qsnoopyjr wrote: »
    It sucks man, but lucky there was nothing of value in there.

    Ya tbh, who puts foul hides, garnet necklaces, and other stuff classified as "junk" in their guild bank?

    If anything, that guy did you a favor, he cleaned your guild bank for you.

    You'd be surprised. I have to clean out our bank all the time of that junk and then have to give a PSA in chat "We don't want your junk. Just vendor it".
  • tanner1ie
    tanner1ie
    It sucks man, but lucky there was nothing of value in there.

    Mostly, but there was still stuff which low level players would have found useful and now i've to punish new players with restricted access, before (and most will probably never try to do anything like this) they might do something wrong :_ .
    Edited by tanner1ie on March 1, 2017 8:18PM
  • Tandor
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    Danksta wrote: »
    I stopped reading after you mentioned giving bank access after they'd been in the guild for one day.

    This.

    Sorry, but I see no point in ZOS diverting scarce resources away from more worthwhile development work in order to deal with something that is the players' own fault in the first place. Why on earth do GMs still choose to run their guilds in this way after all the stories about complete strangers being admitted to guilds and robbing them blind because they've been given instant permissions they haven't earned through friendship, service, and proven loyalty? Quite simply, it beggars belief.
  • tanner1ie
    tanner1ie
    qsnoopyjr wrote: »
    It sucks man, but lucky there was nothing of value in there.

    Ya tbh, who puts foul hides, garnet necklaces, and other stuff classified as "junk" in their guild bank?

    If anything, that guy did you a favor, he cleaned your guild bank for you.
    The person that promoted him probably paid him to clean the bank for u, cuz for some people... Whoa boy, withdrawing those items and selling it is a huge deal.

    Have you seen what MMORPGs do to people over time???
    Turn them into hoarders, you can tell whose been playing a lot of MMORPGs due to the people making requests for more inventory space... AKA hoarding space.
    If you dont use the item... LOSE IT. SELL IT. DELETE IT.
    Dont have to hoard everything in the game. Foul hides??? Daedra husk?? Carapace?? Thats a whole new level of hoarding.

    "hey bud, i heard about your cleaning skills, you mind cleaning my bank for 10k? we have a massive hoarding problem and bank is going to be 'full' soon, so we really need some help, heck ill make it 15k, its THAT BAD!!"

    As i said in another comment, it wasn't all junk sure to was mostly low level gear, but still things low level players could have used and i cleared out all the actually junk a few days ago (which is me taking out the foul hides etc.

    I was the one who promoted people to bank access, expecting them to play fair, as i do :_ .

    Now i'll have to punish other players for one players actions :_ .
  • bulbousb16_ESO
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    tanner1ie wrote: »
    I've since reported the player and the theft to Zenimax, to which i only received an automated response.
    Shame on you for submitting a frivolous customer support ticket. The staff have limited resources and they should be out dealing with bots, not players freely exercising the rights you have given them.

    You granted the players the right to take items out of the bank. It is not "theft" when they do so, just because they took more than you might have expected them to!

    Lethal zergling
  • tanner1ie
    tanner1ie
    tanner1ie wrote: »
    I've since reported the player and the theft to Zenimax, to which i only received an automated response.
    Shame on you for submitting a frivolous customer support ticket. The staff have limited resources and they should be out dealing with bots, not players freely exercising the rights you have given them.

    You granted the players the right to take items out of the bank. It is not "theft" when they do so, just because they took more than you might have expected them to!

    Shame on one player for taking everything in a bank in one morning! :_ .

    Also, i expected the player to fairly swap their items or just take a handful of items like most normal people do...
    Edited by tanner1ie on March 1, 2017 8:31PM
  • bulbousb16_ESO
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    tanner1ie wrote: »
    Shame on one player for taking everything in a bank in one morning! :_ .
    Again, no. You GAVE the player the right to do that. It's all back on you.
    Also, i expected the player to fairly swap their items or just take a handful of items like most normal people do...
    Maybe that's what you expected, but did you tell the players that? Is that explicitly spelled out on your Message-of-the-day?

    Lethal zergling
  • Runs
    Runs
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    It really looks like they were just clearing junk.

    Quite honestly looking what they took out, it looks like they were an officer that was removing junk to make room for good stuff. Seeing that they ended up leaving leads me to believe there may have been an argument over them doing so, so they bailed on a guild that wan'ts to save white rings, white non crafted trash food ect...
    Runs| Orc NightbladeChim-el Adabal| Dunmer TemplarM'air the Honest| Khajiit Templar
    Oddity| Altmer SorcerorDrizlo| Orc DragonKnightLady Ra Gada| Redguard Sorceror
    Taste-of-Hist-Sap| Argonian NightbladeWar'den Peace| Khajiit WardenLittle Warden Annie Altmer Warden
    Ports with Blood| Breton TemplarDirty-Old-Man| Dunmer DragonKnightEyes-of-the-Sun| Argonian DragonKnight
    Bleak Mystique| Nord WardenPolychronopolous| Imperial SorcerorBullcrit| Khajiit Nightblade
    PC NA CP 1250+ and still a noob
    At Writs End - A place to complete master writs
  • SquareSausage
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    People are being too harsh on tanner, im geneuinely sorry for you mate, its terrible that people do this, you are obviously a guy meaning well by his guild, just need to take it as a lesson, no new players should ever have access to the bank, end of, thats it, people/strangers cant be trusted in real life, let alone a game where there is literally no accountability whatsoever. Just need to be more strict on the withdrawal policies and who you promote.

    Breakfast King
    PS4 EU
  • tanner1ie
    tanner1ie
    tanner1ie wrote: »
    Shame on one player for taking everything in a bank in one morning! :_ .
    Again, no. You GAVE the player the right to do that. It's all back on you.
    Also, i expected the player to fairly swap their items or just take a handful of items like most normal people do...
    Maybe that's what you expected, but did you tell the players that? Is that explicitly spelled out on your Message-of-the-day?

    I've had bank access in these two guilds (the other one has better stuff) for over a year (as do other players) and i could have cleaned out both bank when i was given it, but i'm not a horrible person (nor are most people who play games.

    As i also said, the guildmasters have been mostly awol of late (both not having been in game for over two weeks) and neither have done anything to promote or improve either guild in months.

    As the highest and longest serving player left in either guild, i took it upon myself to try to give them both a kick up the a*se or they're going to disappear.

    I was only able to edit the motd in one of the guilds (sure not the guild the player emptied), but the player joined both guilds and knew i'd been the one to invite and promote them and would have seen the motd of at least the larger guild.

    But even without posted motd rules, it should be common sense that i wasn't just giving them the "keys to the kingdom!", and you don't just come and "back a truck up to" a guild's bank the minute, you get access to it (or at ant point) :_ .
  • Kodrac
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    tanner1ie wrote: »
    But even without posted motd rules, it should be common sense that i wasn't just giving them the "keys to the kingdom!", and you don't just come and "back a truck up to" a guild's bank the minute, you get access to it (or at ant point) :_ .

    You just can't assume common sense these days. It's in short supply all around the world. Sadly.
  • IronCrystal
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    I think your first problem is that you think by restricting access to guild banks you are "punishing players." There is no entitlement to a guild's vault from the member perspective.

    Guilds that leave guild banks open for members are basically saying "I don't want this anymore, whoever does can take it."

    Guilds that actually want to keep extra items in there that can help new players put restrictions on their guild bank so officers can hand out items on a case to case basis.
    Make PC NA raiding great again!

    Down with drama!


    What Mechanics Healer - Dro-m'Athra Destroyer

    Homestead Raid Scores
    vHRC 157,030
    vAA 138,287
    vSO 153,393
    vMoL 154,550

    Not raiding in Morrowind
  • bulbousb16_ESO
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    Guild Banks are a little like the "take a Penny, leave a Penny" jar at stores. They're there to help people. But some people just help themselves. You have to know that going in....
    Lethal zergling
  • iNSiPiD1
    iNSiPiD1
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    aliyavana wrote: »
    Sorry for your guild losses, but did is going to remove the video since names aren't blurred

    Out of curiosity, why is the names not being blurred in the video a problem for ZOS? I understand not allowing them to be put inside the forum post itself, but where does it state that even names inside a video (hosted elsewhere) has to have the names blurred out?
  • tanner1ie
    tanner1ie
    Runs wrote: »
    It really looks like they were just clearing junk.

    Quite honestly looking what they took out, it looks like they were an officer that was removing junk to make room for good stuff. Seeing that they ended up leaving leads me to believe there may have been an argument over them doing so, so they bailed on a guild that wan'ts to save white rings, white non crafted trash food ect...

    Like i said, i cleared out all the actual junk.

    They joined the day before and left again, like three quarters of players do, without sending me a message.
    I made the mistake of thinking if i gave people full bank access, they'd respect the guild and the community, which 95% of players do (they were one of about 20-30 players that have been in the guild, even briefly in a few days and the only one that acted like that)
    (In the two guilds of about 40-60 players in total, one other people had done something similar, but not a fraction as bad and they returned about a third of the items, which sure wasn't much, but it was still SOME effort at correcting their actions.)

    When i messaged them about it, they were like "We don't sign any terms of service or pay any subscription... " (which we do and many players still voluntarily pay a subscription fee, which has nothing to do with anything).

    Like i said, they said i was trying to blackmail them into returning the items.

    They knew what they'd done wrong, it's just not normal behaviour.

    Maybe they were a kleptomaniac, but with proper bank tools, we could guard against even that sort of behaviour :_ .
  • IronCrystal
    IronCrystal
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    iNSiPiD1 wrote: »
    aliyavana wrote: »
    Sorry for your guild losses, but did is going to remove the video since names aren't blurred

    Out of curiosity, why is the names not being blurred in the video a problem for ZOS? I understand not allowing them to be put inside the forum post itself, but where does it state that even names inside a video (hosted elsewhere) has to have the names blurred out?

    It's part of naming and shaming.
    Make PC NA raiding great again!

    Down with drama!


    What Mechanics Healer - Dro-m'Athra Destroyer

    Homestead Raid Scores
    vHRC 157,030
    vAA 138,287
    vSO 153,393
    vMoL 154,550

    Not raiding in Morrowind
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