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[Serious][Help] Can't access my support account
Nessuno
Soul Shriven
Trying to request some info on failed transactions during the purchase of the eso plus membership: it failed 2 times in a row and the third went right, but I've been billed 3 times for 1 membership 
Funds are going back within 30 days but I can speed up the process by requesting the customer support for the transactions IDs to give to my credit institute, only I cannot access my ESO support account.
I can log correctly onto my account (account.elderscrollsonline.com), but when I enter the support site (help.elderscrollsonline.com) my credentials are not taken in consideration and I am regarded as a guest.
I tried logging on https://help.elderscrollsonline.com/app/utils/login in but my credentials are not accepted.
I tried with my forum credentials but they are not accepted.
I tried signing up from help.elderscrollsonline.com, wondering if the support sub site needs different credentials (which would be a good security measure considering that lastpass is throwing me a warning about the fields to be filled being insecure) but clicking "sign up" just send me to my already and correctly logged in account page at https://account.elderscrollsonline.com/register/account-information
I disabled any extensions/addons limiting scrips, blocking ads etc, and tried both on FF both on chrome.
Can any mod bump this to the customer care? Thank you
Edited by Nessuno on February 21, 2017 4:55PM
Funds are going back within 30 days but I can speed up the process by requesting the customer support for the transactions IDs to give to my credit institute, only I cannot access my ESO support account.
I can log correctly onto my account (account.elderscrollsonline.com), but when I enter the support site (help.elderscrollsonline.com) my credentials are not taken in consideration and I am regarded as a guest.
I tried logging on https://help.elderscrollsonline.com/app/utils/login in but my credentials are not accepted.
I tried with my forum credentials but they are not accepted.
I tried signing up from help.elderscrollsonline.com, wondering if the support sub site needs different credentials (which would be a good security measure considering that lastpass is throwing me a warning about the fields to be filled being insecure) but clicking "sign up" just send me to my already and correctly logged in account page at https://account.elderscrollsonline.com/register/account-information
I disabled any extensions/addons limiting scrips, blocking ads etc, and tried both on FF both on chrome.
Can any mod bump this to the customer care? Thank you
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