Anyone Else Unable to Submit a Support Ticket on the Website?

Surragard

I keep trying to submit a ticket on the website and when I'm at the final step to submit I just keep the getting the spinning "loading circle" in the middle of the screen and nothing happens. Anyone else having an issue submitting tickets?

Morbidchemical

"This may be an unusually long submission."

SilasMurder

Morbidchemical wrote: »

"This may be an unusually long submission."

Ah ha ha! I see what you did there. Clever. But seriously what kind of customer service works weekends?

PlaceboSoul

The kind that has to work weekends because their shizzle is so broken

Balibe

SilasMurder wrote: »

Morbidchemical wrote: »

"This may be an unusually long submission."

Ah ha ha! I see what you did there. Clever. But seriously what kind of customer service works weekends?

Customer support is open 7 days a week, from 9.00a to 10.00p EST .....

I had an issue with a guild deposit. I made one deposit for the weekly fees, the second was for a donation. The second did not go into the guild bank according to the history .....

I submitted a support ticket last night via the website after 10.00p EST. Got a response that support was closed and it would be looked into the following day. Today I got another response, they looked into my issue and resolved it .....

So support via the website it is working and on weekends .....

Surragard

Ultimately, I received an email regarding my ticket even though I still had the loading screen so it did go through. With that said, the response I received was completely unrelated to the issue I wrote and my ticket was then closed but I guess we'll take one problem at a time