We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.
Can't purchase gold/tamriel game
ahcaros
Soul Shriven
Hi,
I was on beta for ESO in 2014 and had played on weekend free trials in 2015. My account (ahcaros2) has a status - Trial Access and when I tried to purchase either the gold or the regular tamriel edition through the store I kept on getting an error where it would just send me back to the store front page.
The only resolution I found was to change my account id/e-mail address and create a new one (ahcaros) and purchase it on that. However, I lost the monkey I had from being on beta because of this and I would like it to be transferred over.
I opened a ticket 170213-001513 through web support - account login; but was told that I needed to open a ticket through another place because it was the wrong category. However, I cannot seem to open any ticket for web support for any other categories.
Please help.
Thanks!
I was on beta for ESO in 2014 and had played on weekend free trials in 2015. My account (ahcaros2) has a status - Trial Access and when I tried to purchase either the gold or the regular tamriel edition through the store I kept on getting an error where it would just send me back to the store front page.
The only resolution I found was to change my account id/e-mail address and create a new one (ahcaros) and purchase it on that. However, I lost the monkey I had from being on beta because of this and I would like it to be transferred over.
I opened a ticket 170213-001513 through web support - account login; but was told that I needed to open a ticket through another place because it was the wrong category. However, I cannot seem to open any ticket for web support for any other categories.
Please help.
Thanks!
0
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Turelus✭✭✭✭✭
✭✭✭✭✭If you head to the support page (https://help.elderscrollsonline.com) and click the Web Assistant button on the right side you should be able to log in and work your way through the categories. Note that when you choose the format you're on you can then see a "Log In" option in the tree "Home > Support > Log in > Web Assistant" make sure to do this.
Annoyingly it seems your issue is an account based issue but there are not "other" options. You might be best filing it under "Billing > I Can't Redeem A Code" as it's the closest I can find category wise.
Try and add a heading like "Beta Pet Issues" before the body text so anyone who reads it can see the issue right away, and if you get a generic email back then reply asking for it to be looked at again. If you find you're not getting any help within a week or going backwards and forwards with no one listening then post the ticket number here again and hopefully a Dev like Gina or Jessica will be able to pick up the issue.@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."0 -
ZOS_DaryaKadminYou can PM me your ticket number and I'll get it to the right team to look into it for you.
The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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