Security Question: Can't Answer

Argrum

As the title says, I've lost the answer to my security question. I know what the answer to the question SHOULD be, if I were to be asked it in a normal setting, but I probably put something down as "usual password" for the answer. Something unhelpful.

Sent my ticket, got sent here. Help is appreciated!

Nestor

I can't even remember the Security Question (I was asked that once with phone support). Please provide your ticket number here so it can be looked at.


@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_GaryA

Can you help?

Argrum

Nestor wrote: »

I can't even remember the Security Question (I was asked that once with phone support). Please provide your ticket number here so it can be looked at.


@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_GaryA

Can you help?

Ticket is 170207-002833

I know what my question is (since it asks you the question when you try to change your username and all) just not the answer.

ZOS_DaryaK

Hey @Argrum, I am so sorry. We can't assist you through the forums, but I have had your ticket reopened and sent to the correct queue where an agent can assist you.

Argrum

ZOS_DaryaK wrote: »

Hey @Argrum, I am so sorry. We can't assist you through the forums, but I have had your ticket reopened and sent to the correct queue where an agent can assist you.

Thank you! Both for the help and the fast reply.

Only reason I came to the forums was because the Auto-message I got on my ticket directed me here. Apologies for posting in the wrong place.

ZOS_DaryaK

No, no, you're fine! You should not have received that message, I'm glad you reached out here so we can help get your issue resolved correctly.