No Access Code sent to my email and no response from customer support - please help

parappa411_ESO · February 2017

Hi,

I am trying to reactivate my account after not playing for awhile, and I know my login and password but it's asking for an access code. No access code has come to my email. I've tried multiple times the past two days and opened tickets with customer support but no one has responded.

Incident: 170203-001019

Can you please help me? I just want to play again.

JaCastle · November 2018

I know how you feel, same with me, no one is helping me with access code issue here.

ive had to re install my OS 3 times and this time, no access code is being sent to my email address. that and I can't log into my website account either because that wants a access code, and I can't fill in the account recovery either as I suffer with episodic memory loss due to epilepsy too so I can't fill in date account created information either... anyways enough of me waffling.. talking too much.

hope it gets fixed soon.
James.

ZOS_Bill · November 2018

As this is an older thread we are closing the discussion. If you are not getting your access code to login, you can update your email address. If you are unable to change your e-mail successfully, please use this form to request an email change and be sure to include both your current and old email addresses in the description.