Pre-ordered but got no email....

MerlinsBrother

So, I pre-ordered the Digital Collectors Upgrade and the money got taken out of my bank. Here is the issue, I have received no email confirming my purchase and it does not show up on my billing history. I contacted support but have not even received an automated email for my ticket. I would like to know if anyone else has had this issue and/or got their email at all or updated Billing History.

Thanks in advanced.

The_Protagonist

It took a few minutes for mine to come, dont worry and have a look at your account page, it will be upgraded.

MerlinsBrother

Ok, thanks for the reply. It has been about 2 hours now since I made the purchase. I am not sure what is going on right now. Maybe the influx of pre-orders or just ZoS trying to process the amount of transactions for it.....

I just hope it goes through soon.

idk

Asuming you purchased directly from Zos it should be updated already and an email sent.

If you purchased from a 3rd party you need to talk with them as the third party is the one managing the transaction.

@ZOS_GinaBruno in case he purchased directly from Zos can you find someone who can advise him. I expect things are busy in the department.

MerlinsBrother

There are many reasons I stay with ESO, one of them is the community who helps out when they can.

Thanks everyone. I hope they can get this sorted out when they have the time. I don't want them to drop what they are doing to help me right away.

But the fact that this happened is semi-annoying. And yes, I did buy it off the website store for ESO. That is the only place I will buy up stuff for ESO.

MerlinsBrother

Update; Still no email from support or confirmation email for purchase. I wonder what could be wrong...... Hope nothing serious happened. Also, no update to billing history.

ZOS_DaryaK

@MerlinsBrother, it can take a bit for our support team to get to your ticket. In the meantime, I'll be sending you a PM.
We've also moved this thread to the General Help forum.