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[PSA] To all those suffering constant disconnects
Strangemind
Soul Shriven
My Symptoms: Constant disconnects during load screens whenever changing zones or characters thus having to log in again several times until it works.
The Cause: My ISP recently switched to using PAT (Port Address Translation) instead of NAT (Network Address Translation) and their... less than ideal... implementation was leading to my IP constantly shifting - basically with every request. ESO seems to have problems with this - as do some other services that may log you out without apparent cause. Since ever more ISPs switch to PAT (because of the dwindling IPv4 address space and sluggish adoption of IPv6) this may be the cause of other problems too - for instance infinite load screens or lag spikes.
How to find out if you are affected: Use websites that show your public IP. Just google "whats my ip" to find a number of sites capable of doing this. Reload several times over a minute. If your IP keeps changing there is a good chance this is the reason for your disconnects. Note that some such services may not properly renew the address (like Google Search itself, which does have the ability to show your IP too) - so it's best to try several websites.
Solution: Call your ISP, tell them about the problem, ask them if PAT is used and if so politely ask them to switch you back to NAT.
After having to put up with disconnects - that forced me to log back in 5-10 times just to switch zone or character - ESO now runs disconnect free again on my end. As this is mainly a network issue it's highly likely to be platform independent.
@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_KaiSchober Maybe something to tell the devs? It may be possible to fix on your end - although it may have to do with security measures not to allow alternating IPs. But you guys should definitely notify your support staff about this so that they in turn can tell those affected.
EDIT: To avert misunderstanding: This is not about the current XBox issue.
Edited by Strangemind on February 1, 2017 5:58PM The Cause: My ISP recently switched to using PAT (Port Address Translation) instead of NAT (Network Address Translation) and their... less than ideal... implementation was leading to my IP constantly shifting - basically with every request. ESO seems to have problems with this - as do some other services that may log you out without apparent cause. Since ever more ISPs switch to PAT (because of the dwindling IPv4 address space and sluggish adoption of IPv6) this may be the cause of other problems too - for instance infinite load screens or lag spikes.
How to find out if you are affected: Use websites that show your public IP. Just google "whats my ip" to find a number of sites capable of doing this. Reload several times over a minute. If your IP keeps changing there is a good chance this is the reason for your disconnects. Note that some such services may not properly renew the address (like Google Search itself, which does have the ability to show your IP too) - so it's best to try several websites.
Solution: Call your ISP, tell them about the problem, ask them if PAT is used and if so politely ask them to switch you back to NAT.
After having to put up with disconnects - that forced me to log back in 5-10 times just to switch zone or character - ESO now runs disconnect free again on my end. As this is mainly a network issue it's highly likely to be platform independent.
@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_KaiSchober Maybe something to tell the devs? It may be possible to fix on your end - although it may have to do with security measures not to allow alternating IPs. But you guys should definitely notify your support staff about this so that they in turn can tell those affected.
EDIT: To avert misunderstanding: This is not about the current XBox issue.
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Serjustin19✭✭✭✭✭I got this error message instead. I had to make sure I wasn't a robot lol. At least my IP not change though. Maybe it not supposed to with my static ip? I'm confused.
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Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot. Why did this happen?
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Time: 2017-02-01T16:41:18ZFormerly Serjustin19, Save for Forum Of Course.... Fiery_Darkness (PC NA) currently.0 -
StrangemindSoul ShrivenI'm confused too - about your post. :-D
Did Google throw that error? If so, it has nothing to do with anything and - as I wrote - don't use Google itself for it (since it doesn't properly refresh the IP and only shows your IPv6 address if you have one). Instead use a website like www.whatsmyip.org.
Also take note that we're talking about IPv4 addresses (example: 172.16.254.1). Your IPv6 address (example: 2001:0db8:85a3:0000:0000:8a2e:0370:7334) - if you happen to have one - doesn't matter since ESO only communicates over IPv4.
Are you saying that you know you have a static public IPv4 address? If that is the case: no, this does not affect you.Edited by Strangemind on February 1, 2017 8:20PM0 -
untranslated✭✭It seems this is likely the reason why I cant play my favourite game anymore. Months of making sure I always make time for the events just to end up being unable to play this game because it support a common protocol.
Now ill never get my final Mossheart indrik.
Adding this to the fact that I need to pay tripple the price for the physical collectors edition because apparently Bethesda hates Africans and doesnt send any product here anymore, or be forced to buy both the digital upgrade and the physical edition to be able to not get screwed out of the Summerset House (the only house I actually like) really makes me not want to play at all anymore. Just feels like a futile money sink.
Imagine I happen to be paying for ESO plus just to get perma disconnects.0
This discussion has been closed.