The Elder Scrolls Online

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[Solved] All my characters are gone...

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Azrael_Selvmord
Azrael_Selvmord
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I logged in for the first time since the "One Tamriel" update (PC) When I did, I was notified as a "new computer" although I played ESO 300+ hours on this PC. It asked me to link my account to Steam, I did since I bought the game there anyway. I logged in picked NA (all my toons are NA) and I was welcomed to the intro video then a character creation screen. I was worried kinda pissed. Then I realized I can't pick Imperial race. (I purchased the Imperial Digital Upgrade via Crown Store) So I mad a toon just to access my in game Crown Store and all my purchased items were no longer purchased. I sent a ticket last night, I received the automated "We're sorry" letter and to list what I lost, but still no info. I'm losing hope. If this doesn't get resolved I'm leaving ESO. Due to poor customer service. I refuse to spend REAL money to repurchase items I already did.
Edited by Azrael_Selvmord on November 10, 2016 11:04AM
We must fall, before we can rise.
  • Nyghthowler
    Nyghthowler
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    Check this Post. It might have answers to help you...
    Good luck

    https://forums.elderscrollsonline.com/en/discussion/297020/missing-characters-on-pc#latest
    I'm not prejudiced; I hate everyone equally !
  • Azrael_Selvmord
    Azrael_Selvmord
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    Nyghthowler wrote: »
    Check this Post. It might have answers to help you...
    Good luck

    https://forums.elderscrollsonline.com/en/discussion/297020/missing-characters-on-pc#latest

    I did, I even posted on there.
    We must fall, before we can rise.
  • Sneaky-Snurr
    Sneaky-Snurr
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    Gone are the days of withered past,
    With bewildered thoughts in curious eyes,
    Rejoice! There is no end to endless lust,
    With your characters gone in pixie dust!
    The Order of the Shadows: Nightmare
      EP CP810 Nightblade
      AD CP810 Templar
      AD CP810 Dragon Knight
      AD Lvl 25 Sorceror
      DC Lvl 23 Nightblade
    {PC•NA•no-CP Ravenwatch}

    Shadow hide you. -Unknown
    There is no clean fight in a war. -Shun Izaki
  • bellanca6561n
    bellanca6561n
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    High marks for evocative, poetic language.

    Not terribly helpful though.

    Why is there no product support in this game?

    Is it not a product? Did no money change hands?

    Is no support part of the EULA?

    Or, put a bit more elegantly, WTF!?
  • Azrael_Selvmord
    Azrael_Selvmord
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    bellanca6561n wrote: »
    High marks for evocative, poetic language.

    Not terribly helpful though.

    Why is there no product support in this game?

    Is it not a product? Did no money change hands?

    Is no support part of the EULA?

    Or, put a bit more elegantly, WTF!?

    Not only money exchanged hands once, but multiple times with in game purchases. Still no feed back from them. Zenimax is a Joke.
    We must fall, before we can rise.
  • SanSan
    SanSan
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    Did you pick the correct server?
    Live vs EU?
    Restart the game a couple of times?
    Try switching servers and back.
    Edited by SanSan on November 10, 2016 5:18AM
  • Azrael_Selvmord
    Azrael_Selvmord
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    SanSan wrote: »
    Did you pick the correct server?
    Live vs EU?

    Yes, I started on NA, I came back to NA. I even clicked EU just to check. Empty on both.
    We must fall, before we can rise.
  • MissBizz
    MissBizz
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    Definitely send in a support ticket. Keep in mind it's late so you may not get an answer until tomorrow. If you get an automated sounding response, reply to that one to hopefully get a human rather than starting a new ticket.
    Lone Wolf HelpFor the solo players who know, sometimes you just need a hand.PC | NA | AD-DC-EP | Discord
    -Youtube Guides & Let's Plays // Video Beginner's Guide Directory // Twitch.tv/MrsBizz
  • Azrael_Selvmord
    Azrael_Selvmord
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    MissBizz wrote: »
    Definitely send in a support ticket. Keep in mind it's late so you may not get an answer until tomorrow. If you get an automated sounding response, reply to that one to hopefully get a human rather than starting a new ticket.

    I already submitted a ticket two days ago. I got the automated email, I replied, but nothing.
    We must fall, before we can rise.
  • SanSan
    SanSan
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    Azrael_Selvmord wrote: »
    SanSan wrote: »
    Did you pick the correct server?
    Live vs EU?

    Yes, I started on NA, I came back to NA. I even clicked EU just to check. Empty on both.

    @ZOS_GinaBruno I'll tag this admin and see if they can help you out. You can try sending them a message too.
    Click their name and click "message" on the right side.
  • Azrael_Selvmord
    Azrael_Selvmord
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    SanSan wrote: »
    Azrael_Selvmord wrote: »
    SanSan wrote: »
    Did you pick the correct server?
    Live vs EU?

    Yes, I started on NA, I came back to NA. I even clicked EU just to check. Empty on both.

    @ZOS_GinaBruno I'll tag this admin and see if they can help you out. You can try sending them a message too.
    Click their name and click "message" on the right side.

    Ok, thank you.
    We must fall, before we can rise.
  • SanSan
    SanSan
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    Azrael_Selvmord wrote: »
    SanSan wrote: »
    Azrael_Selvmord wrote: »
    SanSan wrote: »
    Did you pick the correct server?
    Live vs EU?

    Yes, I started on NA, I came back to NA. I even clicked EU just to check. Empty on both.

    @ZOS_GinaBruno I'll tag this admin and see if they can help you out. You can try sending them a message too.
    Click their name and click "message" on the right side.

    Ok, thank you.

    Best of luck friend.
  • Azrael_Selvmord
    Azrael_Selvmord
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    SanSan wrote: »
    Azrael_Selvmord wrote: »
    SanSan wrote: »
    Azrael_Selvmord wrote: »
    SanSan wrote: »
    Did you pick the correct server?
    Live vs EU?

    Yes, I started on NA, I came back to NA. I even clicked EU just to check. Empty on both.

    @ZOS_GinaBruno I'll tag this admin and see if they can help you out. You can try sending them a message too.
    Click their name and click "message" on the right side.

    Ok, thank you.

    Best of luck friend.

    Thanks, man. lol
    We must fall, before we can rise.
  • newtinmpls
    newtinmpls
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    Azrael_Selvmord wrote: »
    MissBizz wrote: »
    Definitely send in a support ticket. Keep in mind it's late so you may not get an answer until tomorrow. If you get an automated sounding response, reply to that one to hopefully get a human rather than starting a new ticket.

    I already submitted a ticket two days ago. I got the automated email, I replied, but nothing.

    My usual is IF I reply within 12-24 hours of getting the reply to the ticket and specifying they got it wrong - usually about 3 tries and I get actual help.

    Let it go 72 hours or so and the whole thing resets and you have to start over.
    Tenesi Faryon of Telvanni - Dunmer Sorceress who deliberately sought sacrifice into Cold Harbor to rescue her beloved.
    Hisa Ni Caemaire - Altmer Sorceress, member of the Order Draconis and Adept of the House of Dibella.
    Broken Branch Toothmaul - goblin (for my goblin characters, I use either orsimer or bosmer templates) Templar, member of the Order Draconis and persistently unskilled pickpocket
    Mol gro Durga - Orsimer Socerer/Battlemage who died the first time when the Nibenay Valley chapterhouse of the Order Draconis was destroyed, then went back to Cold Harbor to rescue his second/partner who was still captive. He overestimated his resistance to the hopelessness of Oblivion, about to give up, and looked up to see the golden glow of atherius surrounding a beautiful young woman who extended her hand to him and said "I can help you". He carried Fianna Kingsley out of Cold Harbor on his shoulder. He carried Alvard Stower under one arm. He also irritated the Prophet who had intended the portal for only Mol and Lyris.
    ***
    Order Draconis - well c'mon there has to be some explanation for all those dragon tattoos.
    House of Dibella - If you have ever seen or read "Memoirs of a Geisha" that's just the beginning...
    Nibenay Valley Chapterhouse - Where now stands only desolate ground and a dolmen there once was a thriving community supporting one of the major chapterhouses of the Order Draconis
  • Eshelmen
    Eshelmen
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    Could it possibly be that someone deleted your characters when you weren't looking? A friend, sibling, a child?

    I had a friend who maxed like four or five toons over five years in WoW. His girlfriend at the time got mad at him and wanted revenge. She logged on his name and wiped everything.


    I'd think this would be more probable than getting all of your characters wiped while no one else is really experiencing the same issues.

    We're all logged on the same server. Why only one account out of many tens of thousands accounts, to millions of different toons gets deleted, is quite odd.
    Edited by Eshelmen on November 10, 2016 6:57AM
    PC and PS4 EP only player
  • Azrael_Selvmord
    Azrael_Selvmord
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    Eshelmen wrote: »
    Could it possibly be that someone deleted your characters when you weren't looking? A friend, sibling, a child?

    I had a friend who maxed like four or five toons over five years in WoW. His girlfriend at the time got mad at him and wanted revenge. She logged on his name and wiped everything.


    I'd think this would be more probable than getting all of your characters wiped while no one else is really experiencing the same issues.

    We're all logged on the same server. Why only one account out of many tens of thousands accounts, to millions of different toons gets deleted, is quite odd.

    No one has access to my account, but me. This "character wipe" was a know issue a few days after the update. It just didn't fix for me.
    We must fall, before we can rise.
  • Ackwalan
    Ackwalan
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    Did you try to log into your account here on the website? You can check your billing history.
    Edited by Ackwalan on November 10, 2016 7:51AM
  • Azrael_Selvmord
    Azrael_Selvmord
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    Ackwalan wrote: »
    Did you try to log into your account here on the website? You can check your billing history.

    I'm not a plus member. Just shows I bought the game, that's it.
    We must fall, before we can rise.
  • ArchMikem
    ArchMikem
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    Azrael_Selvmord wrote: »
    SanSan wrote: »
    Did you pick the correct server?
    Live vs EU?

    Yes, I started on NA, I came back to NA. I even clicked EU just to check. Empty on both.

    Did you specify the server on the client launcher though? I know thats an extra step for PC users, that theres a server selection on both the launcher and in the log in screen.
    CP2,000 Master Explorer - AvA One Star General - Console Peasant - The Clan
    Quest Objective: OMG Go Talk To That Kitty!
  • Azrael_Selvmord
    Azrael_Selvmord
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    ArchMikem wrote: »
    Azrael_Selvmord wrote: »
    SanSan wrote: »
    Did you pick the correct server?
    Live vs EU?

    Yes, I started on NA, I came back to NA. I even clicked EU just to check. Empty on both.

    Did you specify the server on the client launcher though? I know thats an extra step for PC users, that theres a server selection on both the launcher and in the log in screen.

    That option doesn't exist on the launcher anymore, I've checked. Only in game, now.
    We must fall, before we can rise.
  • ku5h
    ku5h
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    Azrael_Selvmord wrote: »
    Eshelmen wrote: »
    Could it possibly be that someone deleted your characters when you weren't looking? A friend, sibling, a child?

    I had a friend who maxed like four or five toons over five years in WoW. His girlfriend at the time got mad at him and wanted revenge. She logged on his name and wiped everything.


    I'd think this would be more probable than getting all of your characters wiped while no one else is really experiencing the same issues.

    We're all logged on the same server. Why only one account out of many tens of thousands accounts, to millions of different toons gets deleted, is quite odd.

    No one has access to my account, but me. This "character wipe" was a know issue a few days after the update. It just didn't fix for me.

    Try this, when you log in, first log into EU, when you get to char select log out, swich to NA and log again. That used to work for me when the problem was live, only i did it other way around since im home at EU.
  • Saoirse_Siobhan
    Saoirse_Siobhan
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    I'm not sure how it works with Steam, but you might want to check your "Documents>Elder Scrolls Online" folder, you should have a "lievna_archive" folder and a "live" folder. All your previous character info and user settings should be in the "lievna_archive" folder and copying them over to the "live" folder should fix it.
    PC/EU DC
  • Azrael_Selvmord
    Azrael_Selvmord
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    ku5h wrote: »
    Azrael_Selvmord wrote: »
    Eshelmen wrote: »
    Could it possibly be that someone deleted your characters when you weren't looking? A friend, sibling, a child?

    I had a friend who maxed like four or five toons over five years in WoW. His girlfriend at the time got mad at him and wanted revenge. She logged on his name and wiped everything.


    I'd think this would be more probable than getting all of your characters wiped while no one else is really experiencing the same issues.

    We're all logged on the same server. Why only one account out of many tens of thousands accounts, to millions of different toons gets deleted, is quite odd.

    No one has access to my account, but me. This "character wipe" was a know issue a few days after the update. It just didn't fix for me.

    Try this, when you log in, first log into EU, when you get to char select log out, swich to NA and log again. That used to work for me when the problem was live, only i did it other way around since im home at EU.

    OMG I love you! (no ***) THANK YOU!!!!!!!!!!!! IT WORKS! Sorry for caps, I've been trying for 2 days losing hope. Thank you!
    We must fall, before we can rise.
  • Azrael_Selvmord
    Azrael_Selvmord
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    TheWhiteDarkness wrote: »
    I'm not sure how it works with Steam, but you might want to check your "Documents>Elder Scrolls Online" folder, you should have a "lievna_archive" folder and a "live" folder. All your previous character info and user settings should be in the "lievna_archive" folder and copying them over to the "live" folder should fix it.

    I got it to work! lol Ku5h's method helped ALOT
    We must fall, before we can rise.
  • Abeille
    Abeille
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    Awesome, glad it worked.
    Just so that everyone knows, my Altmer still can't have black hair. About a dozen of Altmer NPCs in the game have black hair. Just saying.

    Meet my characters:
    Command: Do the thing.

    Zadarri, Khajiit Fist of Thalmor: The thing was done, as commanded.
    Durza gra-Maghul, Orc blacksmith: The thing was done perfectly, in the most efficient way.
    Tegwen, Bosmer troublemaker: You can't prove I didn't do the thing.
    Sings-Many-Songs, Argonian fisher: Sure, I'll do the thing... Eventually. Maybe.
    Aerindel, Altmer stormcaller: After extensive research, I've come to the conclusion that doing the thing would be a waste of resources.
    Liliel, Dunmer pyromancer: Aerindel said I shouldn't do the thing. Something about "resources".
    Gyda Snowcaller, Nord cryomancer: I will find a way to do it that won't waste resources and make Aerindel proud of me.
    Beatrice Leoriane, Breton vampire: I persuaded someone else into doing the thing. You are welcome, dear.
    Sahima, Redguard performer: Doing the thing sounds awfully unpleasant and really not my problem.
    Ellaria Valerius, Imperial priestess: I'll pray to the Eight for the thing to be done, if it is Their will.
  • Azrael_Selvmord
    Azrael_Selvmord
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    Abeille wrote: »
    Awesome, glad it worked.

    YES! You have no idea how happy I am! Back to my Main!
    We must fall, before we can rise.
  • Saoirse_Siobhan
    Saoirse_Siobhan
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    Awesome! I'm glad you got it working, I remember having to switch back and forth every time I logged in but I thought ZoS had fixed it.
    Edited by Saoirse_Siobhan on November 10, 2016 11:11AM
    PC/EU DC
  • Azrael_Selvmord
    Azrael_Selvmord
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    TheWhiteDarkness wrote: »
    Awesome! I'm glad you got it working, I remember having to switch back and forth every time I logged in but I thought ZoS had fixed it.

    When I did it the first time I had a new toon just to check my crown store. I guess he was interfering the reload of my toons.
    We must fall, before we can rise.
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