Crown purchase

Ekalb

I bought a 1500 crown pack 5 days ago and have not received them, I got an email saying the funds have been added, Is there a one week delay or something?

Saoirse_Siobhan

It should be instantaneous. What platform are you on? A lot of people have had problems with that. You should submit a ticket.

Ekalb

How do I do that? , I started playing recently

Saoirse_Siobhan

Depends on your platform I think, on PC you can ask support here :

https://help.elderscrollsonline.com/app/utils/login?p_next_page=ask

Not sure if you can submit a ticket in-game for missing crowns, but you can always try, select Customer Support once you've logged into the game (F1 key on PC) and then click Submit Feedback. Hope this helps!

Ekalb

I play it on my ps4

Saoirse_Siobhan

Ok well you can contact the Customer Support in-game then, select Customer Support menu once you've logged into the game you can find it in the UI same as PC and then click Submit Feedback. Dunno if there's another way on PS4 as I play PC only. Perhaps wherever you purchased the crowns there's Customer Support there?

Ekalb

Ok thanks, I'll try it later

MissBizz

You should also be able to use the website link above to make a ticket even on ps4. You just need to use the email you gave Zos when you created your account (so don't try to sign in with your PSN name)

[Deleted User]

Hello everyone,

This post is to let you know that we've gone ahead and closed this thread. The reason being that it seems to be a duplicate of this thread here. Please feel free to continue the discussion there if you'd like.

Thank you for understanding.