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Can no longer play the game after update
macchan42
Soul Shriven
I hadn't played the game in a while and decided to re-download and play again.
I don't have a high end computer (playing on a gaming laptop) but when I last played around a year ago the game ran absolutely fine, on medium to low settings but no major issues, decent fps.
Whatever new updates have been coming in since I took a break caused me to get "Your DirectX is unsupported" which someone recommended I fix using dxcpl.exe. Well that program made me able to launch the game, but that's about it because even at the lowest possible settings now my character won't even load on the character select screen and the mouse moves like a slideshow.
I'm frustrated because I pre-ordered the game and played it at launch and now I'm priced out of the game because I can't afford a new graphics card.
I know some people will tell me it's just time to spend the money on a new pc, and I would agree with you except that the game used to run just fine. Did the devs decide that everyone who didn't have a super nice graphics card just doesn't deserve to play the game anymore? Really really frustrated because I spent a good deal of money in this game only to have the game ripped out of my hands by an update.
I don't have a high end computer (playing on a gaming laptop) but when I last played around a year ago the game ran absolutely fine, on medium to low settings but no major issues, decent fps.
Whatever new updates have been coming in since I took a break caused me to get "Your DirectX is unsupported" which someone recommended I fix using dxcpl.exe. Well that program made me able to launch the game, but that's about it because even at the lowest possible settings now my character won't even load on the character select screen and the mouse moves like a slideshow.
I'm frustrated because I pre-ordered the game and played it at launch and now I'm priced out of the game because I can't afford a new graphics card.
I know some people will tell me it's just time to spend the money on a new pc, and I would agree with you except that the game used to run just fine. Did the devs decide that everyone who didn't have a super nice graphics card just doesn't deserve to play the game anymore? Really really frustrated because I spent a good deal of money in this game only to have the game ripped out of my hands by an update.
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ZOS_DaryaKadminWithout seeing your system specifications we can't really say for sure, but it does sound like your system may no longer meet the minimum requirements to run ESO. However, you may simply need to update your DirectX version.
The minimum system requirements for ESO are currently:
Operating System: Windows 7 32-bit
Processor: Intel i3 or AMD 3870 generation processors or higher
System RAM: 3GB
Hard Disk Space: 85GB free HDD space
GPU: Direct X 11.0 compliant video card with 1GB RAM (NVIDIA GeForce 460 or AMD Radeon 6850)
Sound: DirectX compatible sound card
Internet: Internet Broadband Connection**
If your system does meet these requirements, you should follow the steps here to see if that helps.
The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
macchan42Soul Shriven
System Information
Time of this report: 9/14/2016, 06:38:36
Machine name: MATTHEW-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: M15x
BIOS: Ver A03 1.00
Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz (8 CPUs), ~1.6GHz
Memory: 8192MB RAM
Available OS Memory: 8180MB RAM
Page File: 3504MB used, 12854MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: NVIDIA GeForce GTX 260M
Manufacturer: NVIDIA
Chip type: GeForce GTX 260M
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0618&SUBSYS_02A21028&REV_A2
Display Memory: 4069 MB
Dedicated Memory: 997 MB
Shared Memory: 3071 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD020B
Native Mode: 1920 x 1080(p) (59.934Hz)
Output Type: Internal
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4192 (English)
Driver Version: 9.18.13.4192
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 10/14/2015 04:00:02, 17559432 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4558-11CF-F863-AF221FC2C435}
Vendor ID: 0x10DE
Device ID: 0x0618
SubSys ID: 0x02A21028
Revision ID: 0x00A2
Driver Strong Name: oem25.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section034:9.18.13.4192:pci\ven_10de&dev_0618&subsys_02a21028
Rank Of Driver: 00E00001
I guess it probably doesn't meet the requirements but if that's the case I don't know why the game worked fine before.0 -
scorpiodog✭✭✭✭✭I hadn't played the game in a while and decided to re-download and play again.
I don't have a high end computer (playing on a gaming laptop) but when I last played around a year ago the game ran absolutely fine, on medium to low settings but no major issues, decent fps.
Whatever new updates have been coming in since I took a break caused me to get "Your DirectX is unsupported" which someone recommended I fix using dxcpl.exe. Well that program made me able to launch the game, but that's about it because even at the lowest possible settings now my character won't even load on the character select screen and the mouse moves like a slideshow.
I'm frustrated because I pre-ordered the game and played it at launch and now I'm priced out of the game because I can't afford a new graphics card.
I know some people will tell me it's just time to spend the money on a new pc, and I would agree with you except that the game used to run just fine. Did the devs decide that everyone who didn't have a super nice graphics card just doesn't deserve to play the game anymore? Really really frustrated because I spent a good deal of money in this game only to have the game ripped out of my hands by an update.
I had a laptop that could run only the wailing prison and the starter islands but lagged in the larger zones. But when TG DLC came out it didn't work anymore after the character creation screen.
So yes, it is very likely that a computer that worked a year ago will not work now if it is below the minimum specs0 -
KhajitFurTrader✭✭✭✭✭
✭✭
@macchan42, Support for DirectX 9 was cut from the game quite a while ago, it now needs graphics hardware that is compatible with DirectX 11. Your laptop's GTX 260 from 2009 is not.I guess it probably doesn't meet the requirements but if that's the case I don't know why the game worked fine before.
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