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Customer Support Contact.

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juhasman
juhasman
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So I have a problem which I want to discuss and solve with support. I sended them 1 message they gaved me 1 answer which I think was automatic generated one and was not even answering to my question. I repeated my question and still waiting for answer since 5 days. I even sended another mails and nothing. It's my 1st contact with support so I dont know how things work there. My question is how long it can take support to answer? I mean what is the maximum time of waiting before I should think that something went wrong and my mails are lost ?
Edited by juhasman on September 12, 2016 7:39AM

Best Answer

  • Lumbermill_Emperor
    Lumbermill_Emperor
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    they hired India CS company with few guys inside it, thats why they answering too slow
    can take up to 14 days if you are lucky
    Answer ✓
  • juhasman
    juhasman
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    Lumbermill_Emperor wrote: »
    they hired India CS company with few guys inside it, thats why they answering too slow
    can take up to 14 days if you are lucky

    14 days? So it'll take like 2 months to do anything. Ok so that means my account is lost :disappointed:
    Edited by juhasman on September 12, 2016 7:45AM
  • Lumbermill_Emperor
    Lumbermill_Emperor
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    but if you banned, they will disable your forum account pretty quick
  • raidentenshu_ESO
    raidentenshu_ESO
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    Lumbermill_Emperor wrote: »
    they hired India CS company with few guys inside it, thats why they answering too slow
    can take up to 14 days if you are lucky

    https://www.youtube.com/watch?v=LImhTTFu4b8

    We've been outsourced!
  • Edziu
    Edziu
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    yea this support, I recently send report from webside with screenschot with my issue, not long ago...maybe in 40 mins to 1 hour...not only got auto answer...but status of this tickat has changer for solved instanly when got this auto answer what is in all tickets :v
    Edited by Edziu on September 12, 2016 10:26AM
  • juhasman
    juhasman
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    Edziu wrote: »
    yea this support, I recently send report from webside with screenschot with my issue, not long ago...maybe in 40 mins to 1 hour...not only got auto answer...but status of this tickat has changer for solved instanly when got this auto answer what is in all tickets :v

    @Edziu So basicly they answer fast with auto message and then status change to solved? And then You need to further write messages in the same ticket and wait much longer if You still feel You problem was not resolved?
  • Edziu
    Edziu
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    juhasman wrote: »
    Edziu wrote: »
    yea this support, I recently send report from webside with screenschot with my issue, not long ago...maybe in 40 mins to 1 hour...not only got auto answer...but status of this tickat has changer for solved instanly when got this auto answer what is in all tickets :v

    @Edziu So basicly they answer fast with auto message and then status change to solved? And then You need to further write messages in the same ticket and wait much longer if You still feel You problem was not resolved?

    yea, they solved this by aouto message, after I added additional information to my question in same ticket to update this...now its just unresolved like other old ticket
  • juhasman
    juhasman
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    @Edziu how can You monitor ticket status?
  • XDragonDoomX
    XDragonDoomX
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    juhasman wrote: »
    @Edziu how can You monitor ticket status?

    on the client launcher - hit the support tag - then click on additional support options on the page, then log in & you can see the tickets you've submitted and the status
    Edited by XDragonDoomX on September 12, 2016 11:14AM
    "Forums are like a herd of performing elephants with diarrhea.
    massive, difficult to redirect, awe-inspiring, entertaining, and a source of
    mind-boggling amounts of excrement when you least expect it. ”

    (with apologies to Eugene H. Spafford, aka Spaf)

    I have the power to please one person per day. Today is not your day.
    Tomorrow... Tomorrow does not look good either.

    82. Victory laps after killing the dragon with my 1d2 bow is considered in poor taste.
    83. My gnome does not like big butts and he cannot lie.
    84. Not allowed to talk my fellow inquisitors into buying a 220lb pull crossbow.
    85. Not allowed to talk my fellow inquisitors into buying an industrial strength flamethrower.
    86. Not allowed to make a superhero with a 99% chance of dodging even after the -10 penalty for a successful called shot.
    87. There is no such thing as a dwarven katana.
    88. My bard does not get a bonus to perform if she is obviously not wearing anything under her tabard.
    89. The elf's name is not Legolam.
    ** Mr Glenn's Forbidden activities list**

  • Lumbermill_Emperor
    Lumbermill_Emperor
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    you cannot monitor your status if you permabanned

    because you need to login to supprot site to see your tickets
  • Gargath
    Gargath
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    juhasman wrote: »
    My question is how long it can take support to answer?
    Either forever or your case will be closed because support has no time for you (due to high ticket volumes) ;)
    Here my case.
    Good luck anyway :).
    PC EU (PL): 14 characters. ESO player since 06.08.2015. Farkas finest quote: "Some people don't think I'm smart. Those people get my fist. But you, I like."
  • Edziu
    Edziu
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    juhasman wrote: »
    @Edziu how can You monitor ticket status?

    support from ESO main page
    https://help.elderscrollsonline.com/app/
    then additional support options, login with your game account, accout overview and you see all your tickets with status and date created
  • daroule1982
    daroule1982
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    I admit I have had an ordeal with communications, but in today's support sector patience is your best friend. Persistence is your second.

    B)BRING BACK PHONE SUPPORT!! B)

    >_< Hail hail the gang's all here! We slay skeevers...we slay skeevers! >_<
  • juhasman
    juhasman
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    Anyone from forum support team can give some feedback here?
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    We've closed this discussion as the OP's question cannot be resolved on the forums.

    We do not outsource our support to India. When you receive a response that is not helpful, you should reply to that email to re-open your ticket. It's often helpful to provide more information about the issue you're having.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
This discussion has been closed.