IC event FAIL - we cannot buy items separately, only in a bundle...

craigr02

Dear zos,
Please make the horse and skin available separately from bundle, I too would by them. I'm an eso plus member and have bought all the dlc.

Please @ZOS_GinaBruno @ZOS_JessicaFolsom show some loyal customers some love. You are going to make more money from doing this.

NoMoreChillies

just another missed opportunity to get my money ZOS

Balibe

Osteos wrote: »

http://www.elderscrollsonline.com/en-us/news/post/2016/08/26/celebrate-imperial-citys-one-year-anniversary

It says quite clearly that those items are part of a bundle. No where does it say you could purchase them separately.

+1 ..... They never stated the bundle items would be available separately. When I read the news on this I knew then there would be no separate purchases. Not sure why everyone is so surprised on this as it was clearly stated in advance. Everyone should of been complaining since they announced this and not after it actually went live.

Kildayen wrote: »

I feel ZOS made the right decision with this bundle. If you didn't buy the items separately when they were available, now yo have the option to buy them again. Don't need everything else included in the bundle? Well too bad. You should have gotten it when it was available originally. That's the bonus for buying it when it is first released. I'm glad they did this because I don't want everyone running around with the skin and horse I purchased. Keep up the great work, ZOS!

neville_bart0s wrote: »

I already got the skin the first time so im stoked, i dont want everyone walking around lookin like me. well played ZOS.

I also feel they made the right decision. I also got my skin when it was originally released. I did not get the horse then. Still on the fence if I will purchase the bundle to get the horse. I also do not own IC as I have been subscribing since day one on the XB1, so that helps offset some of the bundle costs.

ADarklore wrote: »

Everyone should keep in mind, these items will most likely be coming to a 'lottery box' in the near future... so then you can spend 10x the 'IC set' cost trying to RNG your way to getting them.

It will cost more than 10x the bundle at minimum of 1 in 1000 chance to get one. When they do get a previous limited edition mount, it will not be the one they want.

---

ZOS can't win or do anything right with the people on this forums. They clearly announced their intent well before it went live.

A lot of posts on releasing previous released items in the Crown Store forum. They finally so something to re-release something people have been requesting and all everyone can do is complain. They gave the community wanted. At no point did anyone request on how they should re-release the items.

It is a business and they are here to make money. They can't give you the world for your base game purchase. If they do not make money, there is not a game to play.

.

Erelah

Balibe wrote: »

Osteos wrote: »

http://www.elderscrollsonline.com/en-us/news/post/2016/08/26/celebrate-imperial-citys-one-year-anniversary

It says quite clearly that those items are part of a bundle. No where does it say you could purchase them separately.

+1 ..... They never stated the bundle items would be available separately. When I read the news on this I knew then there would be no separate purchases. Not sure why everyone is so surprised on this as it was clearly stated in advance. Everyone should of been complaining since they announced this and not after it actually went live.

Kildayen wrote: »

I feel ZOS made the right decision with this bundle. If you didn't buy the items separately when they were available, now yo have the option to buy them again. Don't need everything else included in the bundle? Well too bad. You should have gotten it when it was available originally. That's the bonus for buying it when it is first released. I'm glad they did this because I don't want everyone running around with the skin and horse I purchased. Keep up the great work, ZOS!

neville_bart0s wrote: »

I already got the skin the first time so im stoked, i dont want everyone walking around lookin like me. well played ZOS.

I also feel they made the right decision. I also got my skin when it was originally released. I did not get the horse then. Still on the fence if I will purchase the bundle to get the horse. I also do not own IC as I have been subscribing since day one on the XB1, so that helps offset some of the bundle costs.

ADarklore wrote: »

Everyone should keep in mind, these items will most likely be coming to a 'lottery box' in the near future... so then you can spend 10x the 'IC set' cost trying to RNG your way to getting them.

It will cost more than 10x the bundle at minimum of 1 in 1000 chance to get one. When they do get a previous limited edition mount, it will not be the one they want.

---

ZOS can't win or do anything right with the people on this forums. They clearly announced their intent well before it went live.

A lot of posts on releasing previous released items in the Crown Store forum. They finally so something to re-release something people have been requesting and all everyone can do is complain. They gave the community wanted. At no point did anyone request on how they should re-release the items.

It is a business and they are here to make money. They can't give you the world for your base game purchase. If they do not make money, there is not a game to play.

.

The best way a business makes money is giving the customers what they want. You ignore your current customer base to attract a new one then you loose all of them. That is basic business.

No they did not give the community what they wanted. This and other threads shows that. I have never seen a thread anywhere for any product which said please sell me an addon, but have me purchase what I already own again. In all likely hood this will cost ZOS money. I am quite sure I am not the only person not buying the bundle. I am also sure I am not the only person who will start waiting for sales on things I want or bundles of multiple DLCs together before purchasing.

To put in the terms you stated: I am a consumer I am here to get the most value for my buck. ZoS can't charge me more than I am willing to pay. If they do not value their customers we will not pay them and there will not be a game.

Snowstrider

Zos is getting more and more greedy.
So havent loyal players payed enough money to you? You want more???

Vaoh

Would've gladly thrown money at ZOS for the Skin.

Too bad they messed that up. Smh.

DRXHarbinger

Have they not replied on this at all yet?

Say if it was just 1500 crowns for the skin. I'd buy it, easily would sell one thousand. 5 mins work to make it live. 8k made. Yes we were stupid to pay 4k crowns for a blue senche. But no way am I paying 5500 for a horse I don't want and I have eso plus.

Sophieous

How can people come here and complain about people wanting the skin/horse separately from the dlc that has been widely purchased by people who already play the game?

Isn't this the most logical thing?!?

Calling them out, saying they are gonna complain no matter what, or that ZOS announced it? So what? I didn't read about it, I'm pretty sure lots of other people didn't read about it.

Why can't you just agree that it was a choice that was s**t poorly made?

Firerock2

DRXHarbinger wrote: »

Have they not replied on this at all yet?

They probably don't care. They can see how many people are buying their crap, if they aren't changing their current model that's probably because its working.

Marrtha

I was extremely disappointed as well when I logged in because I too would only like the skin.. And that they'd charge me 5500 for the whole bundle when I already own some stuff?! What the heck..

Omgwtfbbq321

I already owned everything but the skin and mount, I spent, I think it was, $33 to buy enough crowns to bump up to 5500 for that pack. That mount and skin are the ONLY 2 things I've really wanted from the store, and had been frustrated I'd missed them.

I heard about the raffle boxes, but RNGusus is never kind to me.

So that mount and skin cost me 5,500 crowns. I'm glad I have them... but man do I feel dirty for it, like I'm feeding the greed. I'm an ESO Plus member and support eso where I can, but I whole heartedly agree with the thread.

Hallothiel

Yep, incredibly stupid business decision that is costing them $$$. Not to mention player goodwill.

Think that doesn't matter? Word of mouth / recommendation is a powerful tool in business, better than oodles of forgettable adverts or whatever. Especially in an older game.

Already have the dlc plus I sub. Why would I pay a lot to buy it again?

But the skin / mount? Not especially keen on these particular ones but have been known to spend my crowns on foolish things, especially when playing late at night & "tired"......so they have lost $$.

Kick in the teeth to loyal supporters. Not good.

Tyrion87

Well, I already got an advertisement regarding this "event" on my e-mail and I'm shocked and disgusted about disrespect and impudence of ZOS. They wrote:

In addition to these in-game bonuses, exclusive items will be returning to the Crown Store for the first time in months with the Imperial City Collector's Bundle. Available even if you already own the DLC, the Collector's Bundle contains the Mind-Shriven Horse Mount, the Mind-Shriven Skin Costume, the Daedrat Pet, and 5 experience scrolls

So basically they try to persuade people to buy the bundle even if you already have some items included in this (as an ESO+ member or through the direct purchase) which means they admit that their intention is to draw the money out of customers as much as possible. It also means they consider it as a "bargain" or "good deal" and are not going to do anything.

Yet, since the feedback is overwhelmingly negative I would like to know please @ZOS_GinaBruno or @ZOS_JessicaFolsom if the company intends to offer the items separately or if this event is rather directed only to new players? People feel outraged, disgusted and disappointed about the situation and expect you to meet their expectations as your long-time supporting fans. Are you gonna refer somehow to these concerns?

Moreover, your information given in the aforementioned e-mail is misleading, since there is written:

From now until 15:00 BST September 6th, your chances have never been better to obtain the Imperial City's best loot. Earn high-cost items faster by taking advantage of increased drops of Tel Var Stones! You'll also have a much higher chance of receiving aspirational rewards, including the Mind-Shriven skin and the Stonefire Scamp pet from Molag Bal!

As far as I know you can farm only the soul-shriven skin.

Palidon

ZOS needs to replace the person or persons is in charge of marketing and sales.

First of all it's ok to put everything into a Bundle to target those who do not already have the IC DLC. But, many players already own it or get IC access if they are a plus member. So why force them to purchase the IC DLC twice or purchase it if they are a plus member to get the other items contained in the bundle?

What should of been done is offer the IC bundle package or an option to buy the other items offered in the package seperately. ZOS wake up you would of targeted a larger player base and in the long run made more money. But you folks have a problem doing any thing right.

Lieblingsjunge

I second this. I want the mount and the skin. I'm an ESO+ member so I don't need the DLCs. Neither do I need EXP-scrolls.

And if your goal is to make as much money as possible: Give us the option to buy the mount/skin separately, I know a lot of people who wants it, me included; but we won't buy a bundle just for the skin + mount.

ADarklore

People don't seem to get... with ESO Gold Edition just around the corner, they really DON'T CARE how much of these 'bundles' they sell... they're trying to MAXIMIZE their profits before selling the DLC bundled Gold Edition. They've already made it clear they're pursuing NEW players, even with One Tamriel, it's geared "especially for new players".

Also, as I've stated before... TWO things... first, because the mount and skin were sold as 'limited time' purchases, to sell them again individually would be a slap in the face to those who bought them when they were originally for sale... so in order to soothe those people's anger, they are only selling these things as part of a 'bundle'- so if you want the individual items, you have to pay more than those who bought them during the 'limited time' availability. Second, ZOS is a 'for profit' company not a charity, they are clearly aiming their business model towards maximizing profits through 'micro transactions' which is the way of most other current MMOs.

We should also consider the fact that, 7M accounts is unbelievably bad for a major worldwide MMO title, which means that clearly they are needing to up their revenues (and players) substantially if the game is going to continue without bleeding Zenimax Media financially dry. Because when it comes down to it, Zenimax is the one that has to cover the red ink that ZOS incurs.

Marrtha

Lieblingsjunge wrote: »

I second this. I want the mount and the skin. I'm an ESO+ member so I don't need the DLCs. Neither do I need EXP-scrolls.

And if your goal is to make as much money as possible: Give us the option to buy the mount/skin separately, I know a lot of people who wants it, me included; but we won't buy a bundle just for the skin + mount.

You know what feels like a spit in the face? When you actually bought the DLC when it first came out, when you bought the horse and when you supported the game since the DLCs started coming out, just so all of that wouldn't matter and so they would want you to pay even more for a ridiculous bundle!

optyk2477_ESO

IzakiBrotheSs wrote: »

I f*cking sold out. Had been a sub for like 8 months but didn't purchase a single DLC... Decided to get the bundle because yolo. The DLC by itself has no value to me as the day when I stop my sub is the day I'll stop playing as in my opinion its either you support the devs to the max or you don't play the game. That's just how I function though. I only wanted the damn skin and the horse to start with... Then I though well at least I'd have 10 hours of CP grinding to do! I didn't even see they had a pet in there so I guess I'll just put it on because I f*cking paid for it.

THIS is the exact mentality to have lol. Either eat it or leave it. I'll be leaving at the end of the year. I've already invested a few thousand into Star Trek Online which has been using the same exact lockbox system for 2+ years. And I'm going to take the plunge into $tar ¢itizen. No way I'm throwing even more money at ZOS' hybrid "mmorpg" -sorry.

Everyone please stop with the whole "I already have these things" argument because you're going to be saying the same poo when you open lockboxes.

Pssh. Just wait until they add "Gold", "Event" and "Limited" lockboxes later. Thats coming too.

I understand that a company needs to maintain a flow of new revenue to keep a game going. What it does not need to do is use this style of looped monetization. It's horsecrap and turns games into investment trading and puts more pressure on the devs to balance pricing, marketing and gem store additions rather than the game itself.

TL;DR: just buy the bundle (as it will be one of the last offered), because that mount is going to cost more when it's inside a lockbox later.

Snowstrider

Zos are too craven or busy counting $ to comment on this

Tyrion87

optyk2477_ESO wrote: »

IzakiBrotheSs wrote: »

I f*cking sold out. Had been a sub for like 8 months but didn't purchase a single DLC... Decided to get the bundle because yolo. The DLC by itself has no value to me as the day when I stop my sub is the day I'll stop playing as in my opinion its either you support the devs to the max or you don't play the game. That's just how I function though. I only wanted the damn skin and the horse to start with... Then I though well at least I'd have 10 hours of CP grinding to do! I didn't even see they had a pet in there so I guess I'll just put it on because I f*cking paid for it.

THIS is the exact mentality to have lol. Either eat it or leave it. I'll be leaving at the end of the year. I've already invested a few thousand into Star Trek Online which has been using the same exact lockbox system for 2+ years. And I'm going to take the plunge into $tar ¢itizen. No way I'm throwing even more money at ZOS' hybrid "mmorpg" -sorry.

Everyone please stop with the whole "I already have these things" argument because you're going to be saying the same poo when you open lockboxes.

Pssh. Just wait until they add "Gold", "Event" and "Limited" lockboxes later. Thats coming too.

I understand that a company needs to maintain a flow of new revenue to keep a game going. What it does not need to do is use this style of looped monetization. It's horsecrap and turns games into investment trading and puts more pressure on the devs to balance pricing, marketing and gem store additions rather than the game itself.

TL;DR: just buy the bundle (as it will be one of the last offered), because that mount is going to cost more when it's inside a lockbox later.

I'm gonna pretend I haven't read this...

Such marketing is addressed towards the people like you I guess. Unbelievable that there are actually people who caught the bait and bought the same things twice. I respect my money.

And no, I will not buy the bundle for 5,5k to have only one thing I want and don't have cause it would be an insanity.

And no, I'm not gonna spend a single penny for RNG boxes to "farm" something for real life money.

I can resist spending too much of my money for a thing I want, even if I want it badly.

And yes, we will continue to express our opposition cause if we don't do that, devs' marketing strategy will be even more ridiculous.

KingMagaw

Blatant money grab. I also sub (Wont be renewing but im still subbed), bought IC and now have to pay 5500 for the horse lol

For those players already own the skin/horse and trying to restrict others from getting them, is a goat move. Some people weren't even playing when this was first offered so had no chance to get it, no need to shaft them.

This DLC is specifically aimed at new players who just joined the game as anyone who has played for a while has either bought or or pieces or it or show loyalty by subbing constantly.

ESO have shown again and again, by taking items off a digital store that costs little to nothing to hold them up, they want players to throw money on cosmetic items and feel exclusive. Yet they introduce lock boxes that goes against this concept, apart from the parallel of being greedy as f.

1 Full workday and nothing from Z0$. They are maintaining their distance from the player base, and rightly so considering the last few moves they have done, completely incompetent.

Jailbirdy

Lord_Dexter wrote: »

@ZOS_GinaBruno , how long ZOS will remain silent on their mistakes and not compensate with loyal players for such errors.

We are waiting, lets see how long ZOS shows its height of ignorance...

2 years??? (its been that long so far)

Marrtha

optyk2477_ESO wrote: »

IzakiBrotheSs wrote: »

I f*cking sold out. Had been a sub for like 8 months but didn't purchase a single DLC... Decided to get the bundle because yolo. The DLC by itself has no value to me as the day when I stop my sub is the day I'll stop playing as in my opinion its either you support the devs to the max or you don't play the game. That's just how I function though. I only wanted the damn skin and the horse to start with... Then I though well at least I'd have 10 hours of CP grinding to do! I didn't even see they had a pet in there so I guess I'll just put it on because I f*cking paid for it.

THIS is the exact mentality to have lol. Either eat it or leave it. I'll be leaving at the end of the year. I've already invested a few thousand into Star Trek Online which has been using the same exact lockbox system for 2+ years. And I'm going to take the plunge into $tar ¢itizen. No way I'm throwing even more money at ZOS' hybrid "mmorpg" -sorry.

Everyone please stop with the whole "I already have these things" argument because you're going to be saying the same poo when you open lockboxes.

Pssh. Just wait until they add "Gold", "Event" and "Limited" lockboxes later. Thats coming too.

I understand that a company needs to maintain a flow of new revenue to keep a game going. What it does not need to do is use this style of looped monetization. It's horsecrap and turns games into investment trading and puts more pressure on the devs to balance pricing, marketing and gem store additions rather than the game itself.

TL;DR: just buy the bundle (as it will be one of the last offered), because that mount is going to cost more when it's inside a lockbox later.

Your 'lockboxes' argument is invalid because if you get something you already have, you can get gems for it, and the gems you use for something you do not have. I will not be opening the lockboxes either. It's pretty bad when they try to take advantage of you as a supporter.

Erelah

Firerock2 wrote: »

DRXHarbinger wrote: »

Have they not replied on this at all yet?

They probably don't care. They can see how many people are buying their crap, if they aren't changing their current model that's probably because its working.

If their model was working they would not be rebranding their game Tamriel One. That they have had to change it in three times in two years shows a very broken model. One of which is the reason why they were forced to go to B2P. It was for reasons like this bugs. lack of updates we were promised with the price model, while paying a premium price for MMOs.

Edit: Two years not three.

lardvader

Yes fully agree with OP here.

I have done some stupid stuff with crowns in the past - this will not be one of them.

You should be able to get the bundle for 3000 crowns if you already got IC.

Kalante

Shell out the cash or get to farming them molag balls yeeah boiiii.

wolfydog

Yes it is very disappointing overall and basically geared toward noobs. You are screwing over players who bought the dlc outright.

So I guess your gong to have to resort to loot boxes to get this stuff if its even in there. Of course ZOS is not going to inform players on what the oods are for getting items.

Plus who wants that crap like exp scrolls and crown food. Prolly pay 400 crowns for a box and trash like that no one wants.

At least in other games with loot boxes, and I know there not MMO's like a black ops 2 or even mass effect multiplayer you knew you guaranteed rare or better items in the better boxes, of course it was still RNG out of those rare items but I wonder if there will be any kind of guarentees in these boxes.

I know 400 crowns is basically $4.00 and probably not a lot of money to most people. But I still wouldn't just throw 4 bucks in the trash and that's basically what I feel like I did I I got some crown food, potions, exp scrolls from the boxes.

PrinceBoru

Do you not believe they considered your point of view before coming up with this idea?
Of course they did!
They do not care!
Wow.
It's cosmetic fluff!
You shouldn't be complaining about this aspect of the game anyways.
If you think the problem is an oversight of empathy for those who want a skin, then you're fished in.

Fix the core game has been a cry for so long.
It's ignored in favor of flashy cats and lame hats.

KhemSihr

Can we please purchase the [Mind-Shriven Skin Costume] separately?





That is all..

bedlom

So far it's a fail for me because I cleared molag with a group over 5 times last night and none of us got either the skin or pet.