Account Suspended, Support Has Not Responded

Nebiaia

Hello, my wife's account was suspended (No idea why, neither of us have logged in for months) and after two weeks she still has not received a reply from support even after calling. I was wondering how I might see her ticket is addressed and what information I need for it to happen.

Could anyone help me? I'd be thankful.

ZOS_DaryaK

@Nebiaia, we are unable to help your wife through the forums. It's likely her account was suspended because we suspected it had been compromised. Please ask her to submit her information through this form to get assistance from our customer support specialists.