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Problems receiving authorisation code via email

Edgemoor
Edgemoor
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Submitted a ticket got asked some security questions then an email back saying the call was closed. Still can't receive the email with the authorisation code, and have not heard anything back from customer services to say they have re-opened the call, which was 2 days ago. After 4 days the ticket expires and presumably I have to go through the process all over again?

Can anyone help please?
  • Edgemoor
    Edgemoor
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    Ticket ID is 160802-003058
  • Edgemoor
    Edgemoor
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    I know the old email is not getting the authorisation code either, so I know it's not using the old email address, as my old ISP kindly granted me access to the old email address, but only for to

    UPDATE: Resolved, many thanks :smile:
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