Mod help please - 160828-002226 can't get account email changed as old email dead

Swithern

I hope a mod can help me.

I cannot login to my account, as the email registered to it no longer exists.
I have raised a ticket - 160828-002226 but had no reply. I supplied all the information on purchase date, security answer, product code etc

The problem I have from the login page is that it wants a verification code, but of course it wants to send to the dead email on the account.
I keep going around in circles trying to get a way to either get the code forwarded to my new email or simply changed.

Can a mod please assist?

ZOS_CoriJ

Hey there,

Mods cannot assist with this matter, however we did take a look at the issue:
It looks like an agent did attempt to get in contact! It was held up due to the email provided. When making your ticket in game it provides the email for the old account. Similarly, when you contacted in to appeal the email submitted for contact was the old one. This has been updated, so the contact sent to you should be resent now.

Swithern

Thank you, fingers crossed I can get it sorted now.

Swithern

ZOS_CoriJ wrote: »

Hey there,

Mods cannot assist with this matter, however we did take a look at the issue:
It looks like an agent did attempt to get in contact! It was held up due to the email provided. When making your ticket in game it provides the email for the old account. Similarly, when you contacted in to appeal the email submitted for contact was the old one. This has been updated, so the contact sent to you should be resent now.

Just so you know, you have to use the original registered email to be able to post a ticket , Otherwise it says details not recognized, This creates a catch22 situation as you cannot get the email replies!

Swithern

yay fixed, thanks for help.

juanbloodyboyjzub17_ESO

i need help with the same! please help! my ticket is 160816-002200