No PR damage control from Zenimax?

Teridaxus · June 2016

The they have elder scrolls ip, no need to put any effort into pr sadly.
Majority of the people in game don't even know about most problems.

Xjcon · June 2016

What are you griping about OP? Is it the fact that Matt didn't specify that they love their 1% player base? Would you like some hugs from Matt? Would you feel better if he came out and said we love our vocal 1% more then the 99% that pay the bills?

dodgehopper_ESO · June 2016

Reverb wrote: »

People arguing about the intent or sincerity of Matt's statements are missing my point. Of course he didn't really mean that Zeni doesn't care about hardcore players. But in industry and public reputation it doesn't matter what you meant, it matters how it was perceived.

In the case of Matt's comments (one of 3 examples I gave), it was perceived negatively. Loyal customers felt devalued. Any corporate rep worth his salt would have known there would be backlash from the statement. Any company that cares how they are perceived would have issued a quick mea culpa, a trite "of course we value our subscribers and dedicated players, and have taken much of their feedback... blah blah, ...developing new content for everybody including players who have shown they want shorter, infrequent immersion... blah blah".

Zeni said...nothing. Threads discussing it were deleted. Again, it's not Matt's statements that I'm questioning, it's the complete lack of reaction to the response. Same with the other examples I gave.

That discussion of the mea culpa, I wish we would (or could) see politicians do that. People do it in business too. No one ever wants to show that they can make mistakes: they want the illusion of perfection. I'm not going to get too political here, but I have to say that personally I would appreciate genuine mea culpas from all the candidates right now and respect them a lot more. The problem I believe is that people will be so derided for doing so they are afraid of looking like weak failures, who will get picked apart for years to come for making a mistake (Gasp). We see this with businesses as well, as in this case. Something is really wrong with a culture that can't accept an apology, and recognize that people aren't perfect (because they definitely aren't).

SwaminoNowlino · June 2016

And so in ride the white knights to the rescue!!!

Preyfar · June 2016

As one of said "hardcore gamers" in ESO I can say I have zero problem with what Matt said, and think it's being blown a bit out of proportion.

daemonios · June 2016

Preyfar wrote: »

As one of said "hardcore gamers" in ESO I can say I have zero problem with what Matt said, and think it's being blown a bit out of proportion.

I've been a subscriber since day 1. I do have problems with the interview. His wording regarding "hardcore players" was poor, to say the least, but what bothers me the most is that he seemed to indicate that going forward all content will be catering to the on-and-off crowd with smaller zones and little content, to be consumed like "episodes". This doesn't make me a happy camper.

ZOS_AlanG · June 2016

Hi guys, if you wish to discuss the issues with cheating and exploits, please use the official thread. Additionally, it is important that such discussions remain respectful, and abide by the forum rules. It's fine to be critical, but this needs to be kept constructive.