Cannot log in to Support

Neofit

Hi,

I can log in into my Account and into the forums (obviously), but if I try to create a support ticket, I am asked to authenticate once again, but this window won't let me go through. I tried my Account login/pass that uses a username, or the forum login/pass that wants the email address, to no avail. I hit "Sign Up", just in case it is like on Steam that requires yet another login/pass combo for their support, but I am redirected to my already authenticated Account page. If I ask "forgot login" I am sent my Account login that I already know and that is not accepted by the support authentication. I am afraid to go along the "forgot password" link, in case the pass reset breaks something else like the other password and I'll be left without a way to log in at all and no recourse.

Is there currently a problem with the support authentication page at https://help.elderscrollsonline.com/app/ask , is my account "broken", or am I doing something wrong?

Thanks.

ZOS_CoriJ

There are occasional issues with the support page but there would be no way to check this without knowing that the password isn't a part of this issue. As customer support cannot ask for or choose a password for you, their only option will be to test resetting the password as well. Please give this feature a try and let us know if you have further issues.

AardvarkChips

I'm having the same problem, the login button is just dead. Won't do a thing, no matter what username/password I put in.

AardvarkChips

I have been trying to login, to no avail. Again, the button just does nothing. The three options, forgot user name, forgot password, am suspended, do not apply as my problem is that the login button does nothing, no matter what I enter.

I've tried to put in a ticket via feedback. I've also even tried responding to an old help email, both of which got me nothing but canned, couldn't-be-bothered-to-read-your-question responses, telling me to log into help.elderscrolls.com, which of course I cannot do.

Neofit

ZOS_CoriJ wrote: »

There are occasional issues with the support page but there would be no way to check this without knowing that the password isn't a part of this issue. As customer support cannot ask for or choose a password for you, their only option will be to test resetting the password as well. Please give this feature a try and let us know if you have further issues.

The password is definitely not the issue. 2 days later, having closed my browsers and of course shut down the PC many times, and I still can login into the game and the forums. But not the Support page. Seeing how it "works" I am afraid that if I change the password, everything might stop working, and what recourse will I have left then?

Al least, what userid am I supposed to use on the Support login page? The same userid as I use to connect to the game, or maybe the one to connect to the forums (which asks for an email address)? Tried both though, multiple times, character by character or by copy/pasting.

ZOS_CoriJ

Understood. Thanks for the information.
Neofit, I will PM you for some information and help you set up a support ticket if you are unable to do so.
Aardvark, in future instances if you ever receive a ticket answer that has not answered your question, please reply to the ticket and state this. This helps to route your ticket for further investigation. For now I will help to route your ticket appropriately.
Thanks for your patience. If there's a standing issue this will help us to address it.

Neofit

I thought I had answered this issue but apparently not. The problems was in the length of the password. Mine was 22 characters long. As suggested by ZOS_CoriJ I tried a shorter one, and with a 14 characters-long one I can log in into the game and support as well. So thanks Cori for the suggestion. But IMHO the support site should be changed so that it accepts the same length passwords as the game and the forums, I am surprised that I am the first one to use a moderately long password while trying to log in to the support site.

Shadowshire

Why did you change the design of your website page so that the log-in option is not in the banner? You moved it to the bottom of the first page, and the text on the line is in a small font that makes it hard to find and hard to even notice that it is there!!

When a company begins to avoid communicating with customers and fails to respond to their customers' comments, suggestions, and requests for assistance, then that firm is most likely cynically confident that people will buy their products and/or services regardless of any problems, so the firm loses any incentive to correct errors and omissions. They also don't want to improve anything at all. Eventually, people will move on to a competitor that provides more satisfaction if and when one becomes available.

Welcome to mass society "capitalism" in the 21st century where "businesses" take the customer's money but fail to provide what the customers want to obtain. Do you really think that Zenimax Media and its subsidiary Zenimax Online are now "too big to fail"??