Maintenance for the week of February 18:
• PC/Mac: No maintenance – February 18
• Xbox One: EU megaserver for maintenance – February 20, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
PLEASE READ BEFORE POSTING IN THE SUPPORT SECTIONS
Edited by ZOS_AlanG on May 31, 2016 2:05PM
If you’re experiencing an issue with ESO, please follow these basic rules before posting a question. This will ensure you are able to get help as fast as possible:
- Search our Knowledge base: This is the best way to find the solution to your issue
- Search our forums for your issue. Also check the resource links at the end of this post.
- Ask a question in the proper Help Forum – Do you have a technical issue on PC? Mac? Xbox One? PlayStation®4? Or a General issue? Please allow for some time for the community to answer you.
- Finally if none of the above worked, you can contact our Customer Support. Please be thorough in your report and give as much detail as you can.
- Our support agents hours of operation are as follow: Monday to Friday from 9:00am to 10:00pm EST.