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Not reciving email with acces code, not even for the support ticket

Duendeboss
Duendeboss
Soul Shriven
I do recieve mails from the forums notification such as badges, but emails with access codes from customer support and from logging in the game are not being recieved.
  • Kyle8497
    Kyle8497
    Soul Shriven
    I am having the same problem with my account. I haven't been able to log into the game because the system never sends me an e-mail when it requests verification from an unrecognized computer.

    It's been almost two weeks since I sent the first verification e-mail, and still have no received it. (Of course I tried other times, but those haven't appeared, either)
    Edited by Kyle8497 on May 17, 2016 1:04AM
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    Please submit a ticket to our support team for assistance. Since you can't log in, you can click this link: https://help.elderscrollsonline.com/app/account_recovery and the select the button on the right for Suspended/Compromised accounts. Fill in the information requested and be sure to add that you're not receiving the verification codes and the support team will be able to assist you further.
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