Should ZOS be more responsive to their Official Feedback Threads?

Grao

So, I was going to make this into a discussion thread, but I think having the poll may draw Zenimax's attention, besides, nothing keeps us from discussing it in a pool thread, right?

My point with this question is very simple; Every new large patch Zenimax asks us to test their game, report bugs and post our opinions on their official feedback threads and every new large patch quite a few of us (I believe) are left with a bitter taste on their mouth, feeling like all their effort and the passion they put in improving the game was wasted.

What I want isn't for the Devs to lose hours of their day posting huge replies to every post, but it would be nice if when they are reading those feedback threads, they could post a 'Hey, this is a good idea', or a 'We are listening and we are working to balance this changes'. The reason why game forums can get very aggressive at times is simply put, frustration. It is frustrating to be asked to give feedback and then feel like that feedback is being ignored, no one likes wasting their time.

It also does not help when the only presence we get from Zenimax on those feedback threads come from Moderators. I understand they have a reason to be and job to do, but when frustration is already building up almost nothing will be more upsetting then have a Mod come and post 'We removed a few unhealthy posts from this thread'.

Besides that, I think Zenimax and the Devs could use a good dose of transparency. You made changes to this game that are heavily controversy and yet we never quite got an explanation. Shields are being nerfed, AoEs are capped in Cyrodill, most sorcerers think their class is devoid of identity and power. We would like to know what is @Wrobel 's reasons to nerf shields so heavily and why he chose to do it by drastically lowering their duration instead of turning shields into buffs that can't be stacked together, why is AoE so heavily capped in Cyrodill and what is his vision for the sorcerer class. (That last question is mine to @Wrobel , yes).

Recremen

I mean, it would certainly be nice to have some more insight into their rationale for different changes, which is why @Wrobel 's posts recently have been extremely helpful! I'm personally waiting/hoping/praying/begging for some developer feedback about why they changed the DK Stamina morph animations into something so horrid but were able to not change the animations for other classes (except one Sorcerer ability, which is still nearly the same, and at least on theme and not something wildly different).

Grao

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

Recremen wrote: »

I mean, it would certainly be nice to have some more insight into their rationale for different changes, which is why @Wrobel 's posts recently have been extremely helpful! I'm personally waiting/hoping/praying/begging for some developer feedback about why they changed the DK Stamina morph animations into something so horrid but were able to not change the animations for other classes (except one Sorcerer ability, which is still nearly the same, and at least on theme and not something wildly different).

That is an interesting question. I'd at least like them to reassure us they are actually reading the feedback and suggestions. It gets frustrating when your class feedback thread has 30 pages of comments, many of which are quite constructive, and yet the best you can hope for is a Mod removing bad posts.

cpuScientist

Yes, it would be reasuring if the devs were more present in their feedback threads but they don't need to spend time explaining their decision and direction, just show us that they are listening.

Recremen wrote: »

I mean, it would certainly be nice to have some more insight into their rationale for different changes, which is why @Wrobel 's posts recently have been extremely helpful! I'm personally waiting/hoping/praying/begging for some developer feedback about why they changed the DK Stamina morph animations into something so horrid but were able to not change the animations for other classes (except one Sorcerer ability, which is still nearly the same, and at least on theme and not something wildly different).

I agree, my stam sorc is completely dead to me lol. The animations are SOOOOOOO SOOOOOOO SOOOOOOO BAD! PUKE KNIGHT NOOOOOOOOOOOO!!!!!!!

Should have just made them wind. Make wind the stamina element done.

cpuScientist

Yes, it would be reasuring if the devs were more present in their feedback threads but they don't need to spend time explaining their decision and direction, just show us that they are listening.

And what really stinks about the puke Knight is that when Wrobel said he was thinking if it. Alot of players said noooooooooooo!!!!!

And ignore them, my vision is better my VISION IS LAW!

I AM WROBEL AND THIS IS MY HOUSE!!!!!!

KenaPKK

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

I think the puke knight is cool personally. It's different and unique, but that's just my opinion.

As for the topic of the post, yes the devs need to communicate better.

They also need more frequent patches and more transparent explanations of changes.

RoyJade

Yes, it would be reasuring if the devs were more present in their feedback threads but they don't need to spend time explaining their decision and direction, just show us that they are listening.

I like the idea of a poisonknight, but I can understand that those who play DK for the fire-based knight even on stamina don't like the change.
They may have worked on better animation, though. A venomous smoke should be better.

k9mouse

Yes, it would be reasuring if the devs were more present in their feedback threads but they don't need to spend time explaining their decision and direction, just show us that they are listening.

I be happy with a /lurk on my threads and they explain why they did something on ESO Live show.

Recremen

cpuScientist wrote: »

And what really stinks about the puke Knight is that when Wrobel said he was thinking if it. Alot of players said noooooooooooo!!!!!

And ignore them, my vision is better my VISION IS LAW!

I AM WROBEL AND THIS IS MY HOUSE!!!!!!

Yeah I remember when he first mentioned poison damage in passing on ESO live as something they might do, and my very first response was to make a thread about how it was a fine idea AS LONG AS they did not actually go through with the animation changes. Dozens of more threads just like it cropped up, all pretty darn unanimous. And now suddenly? Its?? Awful??? Why do this?

NewBlacksmurf

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

I agree but then they don't even respond to other threads asking about impacts of announcement articles either.

And these aren't addressed on ESO live.

Maybe I need to get on reddit more

Recremen

KenaPKK wrote: »

I think the puke knight is cool personally. It's different and unique, but that's just my opinion.

As for the topic of the post, yes the devs need to communicate better.

They also need more frequent patches and more transparent explanations of changes.

I mean, it's certainly different and unique, but zero people made their DK expecting that some day they would be throwing up bile all over people or raking them with greasy fingernials, whereas 100% of players who made a DK before this PTS knew that they were getting fire-based animations. Now if they wanted to add alternative animation packages to the Crown Store, sure, go for it, puke on everyone you like I don't care. But when they just baseline change it for the entire class it makes me feel, well... sick.

Grao

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

NewBlacksmurf wrote: »

I agree but then they don't even respond to other threads asking about impacts of announcement articles either.

And these aren't addressed on ESO live.

Maybe I need to get on reddit more

I can understand if they can't show presence in every single thread in the forum, but... They made the Official Feedback Threads... That they don't bother to pop in there a few times and at least say 'Hey, we are listening' is just frustrating. I know they can come and say they are reading when they aren't but I choose to hope they would actually at least gloss over some of the suggestions and critiques of their work.

NewBlacksmurf

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

Grao wrote: »

NewBlacksmurf wrote: »

I agree but then they don't even respond to other threads asking about impacts of announcement articles either.

And these aren't addressed on ESO live.

Maybe I need to get on reddit more

I can understand if they can't show presence in every single thread in the forum, but... They made the Official Feedback Threads... That they don't bother to pop in there a few times and at least say 'Hey, we are listening' is just frustrating. I know they can come and say they are reading when they aren't but I choose to hope they would actually at least gloss over some of the suggestions and critiques of their work.

Here is the thing tho @Grao
It's a form of communication. They don't need to write a book or comment, to be honest, I think a much warmer response and feel occurs if you saw @ZOS_GinaBruno or @ZOS_JessicaFolsom and @Wrobel or @ZOS_RichLambert a green /read or /understood or something that acknowledges that it was read.

It sounds silly and sounds unreasonable but the forums are for communication between the players amongst themselves and the employees. When someone starts a thread, ppl comment in context to the thought that the OP brings forward.

If it's no or little to no interaction in those threads started by the employees, it's better that they don't even create the threads.

It's one thing also to not comment or respond but have design changes or ESO live and announcements specific to threads.
The complaints this PTS period are huge base game changes and not DLC changes so no comment and as shown on ESO live, no remarks causes the ide that no one cares and isn't reading or engaging.

It's really as simple as periodically commenting
Thanks folks
"Quote comment 1-4" short remarks

"Quote. Comments 22, 34, 76"
Nope we have no desire to implement that

"Quote comments 34,45,88"
Great ideas folks, I want to ask XYZ


But that's not occurring and all while they are working on stuff, the players tend to always comment more than the devs, but part of the dev responsibility in some of our eyes is to address unaddressed concerns like

"How will scaling work and what's it based on now due to VR to cp conversions"

"Is CP gear allowed in non-cp campaigns"

"Why are you using NPC CP levels instead of 50-56 in the tiers you outlined that silver, gold and Craglorn are based off cause the drops aren't matching VR15-16 drops"


And the feedback threads

Grao

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

NewBlacksmurf wrote: »

Grao wrote: »

NewBlacksmurf wrote: »

I agree but then they don't even respond to other threads asking about impacts of announcement articles either.

And these aren't addressed on ESO live.

Maybe I need to get on reddit more

I can understand if they can't show presence in every single thread in the forum, but... They made the Official Feedback Threads... That they don't bother to pop in there a few times and at least say 'Hey, we are listening' is just frustrating. I know they can come and say they are reading when they aren't but I choose to hope they would actually at least gloss over some of the suggestions and critiques of their work.

Here is the thing tho @Grao
It's a form of communication. They don't need to write a book or comment, to be honest, I think a much warmer response and feel occurs if you saw @ZOS_GinaBruno or @ZOS_JessicaFolsom and @Wrobel or @ZOS_RichLambert a green /read or /understood or something that acknowledges that it was read.

It sounds silly and sounds unreasonable but the forums are for communication between the players amongst themselves and the employees. When someone starts a thread, ppl comment in context to the thought that the OP brings forward.

If it's no or little to no interaction in those threads started by the employees, it's better that they don't even create the threads.

It's one thing also to not comment or respond but have design changes or ESO live and announcements specific to threads.
The complaints this PTS period are huge base game changes and not DLC changes so no comment and as shown on ESO live, no remarks causes the ide that no one cares and isn't reading or engaging.

It's really as simple as periodically commenting
Thanks folks
"Quote comment 1-4" short remarks

"Quote. Comments 22, 34, 76"
Nope we have no desire to implement that

"Quote comments 34,45,88"
Great ideas folks, I want to ask XYZ


But that's not occurring and all while they are working on stuff, the players tend to always comment more than the devs, but part of the dev responsibility in some of our eyes is to address unaddressed concerns like

"How will scaling work and what's it based on now due to VR to cp conversions"

"Is CP gear allowed in non-cp campaigns"

"Why are you using NPC CP levels instead of 50-56 in the tiers you outlined that silver, gold and Craglorn are based off cause the drops aren't matching VR15-16 drops"


And the feedback threads

I agree... That is precisely why I made this thread, so ZOS understand we need some reassurance that they really are reading our feedback. Little comments like the ones you mentioned, even some saying no to ideas would be more than welcomed, they d be celebrated.

Bofrari

No they shouldnt that would actually make since and be to easy.

dodgehopper_ESO

Grao wrote: »

Recremen wrote: »

I mean, it would certainly be nice to have some more insight into their rationale for different changes, which is why @Wrobel 's posts recently have been extremely helpful! I'm personally waiting/hoping/praying/begging for some developer feedback about why they changed the DK Stamina morph animations into something so horrid but were able to not change the animations for other classes (except one Sorcerer ability, which is still nearly the same, and at least on theme and not something wildly different).

That is an interesting question. I'd at least like them to reassure us they are actually reading the feedback and suggestions. It gets frustrating when your class feedback thread has 30 pages of comments, many of which are quite constructive, and yet the best you can hope for is a Mod removing bad posts.

You should have seen the Templar thread before TG. Actually, I think Sorcerer is starting to feel the pressure that Templar has been under for quite some time. I do recall you're not a fan of Radiant Destruction, but honestly a lot of us who play Templar had a different vision in mind as well. The skill itself I think looks cool, and for the 'caster' variety Templar I think it makes sense. Then again the caster variety Templar has a lot of other clunky problems going on with it that have devolved for some time. I do think a little input is probably a good idea though from them, but bear in mind its probably better that a few moderators handle that, in order to save the time of people like wrobel so they can actually work on making the repairs. Just my thoughts. I can't imagine they have the time to sift through all 100 pages of the Templar thread, but I did assume the highlights would make it to people like Gina, who could then pass it along.

Grao

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

dodgehopper_ESO wrote: »

Grao wrote: »

Recremen wrote: »

I mean, it would certainly be nice to have some more insight into their rationale for different changes, which is why @Wrobel 's posts recently have been extremely helpful! I'm personally waiting/hoping/praying/begging for some developer feedback about why they changed the DK Stamina morph animations into something so horrid but were able to not change the animations for other classes (except one Sorcerer ability, which is still nearly the same, and at least on theme and not something wildly different).

That is an interesting question. I'd at least like them to reassure us they are actually reading the feedback and suggestions. It gets frustrating when your class feedback thread has 30 pages of comments, many of which are quite constructive, and yet the best you can hope for is a Mod removing bad posts.

You should have seen the Templar thread before TG. Actually, I think Sorcerer is starting to feel the pressure that Templar has been under for quite some time. I do recall you're not a fan of Radiant Destruction, but honestly a lot of us who play Templar had a different vision in mind as well. The skill itself I think looks cool, and for the 'caster' variety Templar I think it makes sense. Then again the caster variety Templar has a lot of other clunky problems going on with it that have devolved for some time. I do think a little input is probably a good idea though from them, but bear in mind its probably better that a few moderators handle that, in order to save the time of people like wrobel so they can actually work on making the repairs. Just my thoughts. I can't imagine they have the time to sift through all 100 pages of the Templar thread, but I did assume the highlights would make it to people like Gina, who could then pass it along.

Yes, I have an issue with Radiant Destruction. I have no issues with templars doing great DPS, but an execution should not be possible when your enemy is still at 40% health and that has already been nerfed, it was even worse when it was released! Executions entail your target is already nearly dead, 40% is almost half of someone's health...

And you think Templars were feeling pressure? Sorcerer haven't had an identity for several months. Their DPS with Magicka or Stamian is subpar compared to the other classes, they are not good healers or great tanks. The class is the best at nothing, actually it is among the worse class in every PvE role playable. Templars are at least always great as healers. You will always need Templars for raids because you will always need Novas, what do you need Sorcerers in a raid for? Poor DPS? No Utility? You know your class sucks when you are only allowed in a raid group if you are willing to drop your class ultimates for Barrier and Warhorn.

As for Feedback, if they ask for feedback in threads they made them selves they better have the personal to go through the pages of feedback otherwise they truly are wasting our time. I sure there are low level employees that filter what is insults from what is constructive, pass that to @ZOS_GinaBruno and @ZOS_JessicaFolsom and they in turn filter what they see as reasonable and interesting and pass it on to @Wrobel. Would it then be too much to ask one of them to come into the forum, quote the post and say 'Hey, nice idea. We passed it forward', or simply acknowledge that they are really reading the forum?

Zakor

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

Problem since beta, discussed since beta, not quite better since beta.
If they ask us for feedback they also should respond to our ideas. Most ideas are pretty similar and could be easily answered by a dev. Some ideas may be more complicated and / or well thought out and therefore deserve feedback from a dev imho since someone really took his time to help improve the game.

dodgehopper_ESO

Grao wrote: »

dodgehopper_ESO wrote: »

Grao wrote: »

Recremen wrote: »

I mean, it would certainly be nice to have some more insight into their rationale for different changes, which is why @Wrobel 's posts recently have been extremely helpful! I'm personally waiting/hoping/praying/begging for some developer feedback about why they changed the DK Stamina morph animations into something so horrid but were able to not change the animations for other classes (except one Sorcerer ability, which is still nearly the same, and at least on theme and not something wildly different).

That is an interesting question. I'd at least like them to reassure us they are actually reading the feedback and suggestions. It gets frustrating when your class feedback thread has 30 pages of comments, many of which are quite constructive, and yet the best you can hope for is a Mod removing bad posts.

You should have seen the Templar thread before TG. Actually, I think Sorcerer is starting to feel the pressure that Templar has been under for quite some time. I do recall you're not a fan of Radiant Destruction, but honestly a lot of us who play Templar had a different vision in mind as well. The skill itself I think looks cool, and for the 'caster' variety Templar I think it makes sense. Then again the caster variety Templar has a lot of other clunky problems going on with it that have devolved for some time. I do think a little input is probably a good idea though from them, but bear in mind its probably better that a few moderators handle that, in order to save the time of people like wrobel so they can actually work on making the repairs. Just my thoughts. I can't imagine they have the time to sift through all 100 pages of the Templar thread, but I did assume the highlights would make it to people like Gina, who could then pass it along.

Yes, I have an issue with Radiant Destruction. I have no issues with templars doing great DPS, but an execution should not be possible when your enemy is still at 40% health and that has already been nerfed, it was even worse when it was released! Executions entail your target is already nearly dead, 40% is almost half of someone's health...

And you think Templars were feeling pressure? Sorcerer haven't had an identity for several months. Their DPS with Magicka or Stamian is subpar compared to the other classes, they are not good healers or great tanks. The class is the best at nothing, actually it is among the worse class in every PvE role playable. Templars are at least always great as healers. You will always need Templars for raids because you will always need Novas, what do you need Sorcerers in a raid for? Poor DPS? No Utility? You know your class sucks when you are only allowed in a raid group if you are willing to drop your class ultimates for Barrier and Warhorn.

As for Feedback, if they ask for feedback in threads they made them selves they better have the personal to go through the pages of feedback otherwise they truly are wasting our time. I sure there are low level employees that filter what is insults from what is constructive, pass that to @ZOS_GinaBruno and @ZOS_JessicaFolsom and they in turn filter what they see as reasonable and interesting and pass it on to @Wrobel. Would it then be too much to ask one of them to come into the forum, quote the post and say 'Hey, nice idea. We passed it forward', or simply acknowledge that they are really reading the forum?

I was making the point that Sorcerers share something in common. I'm also pointing out that while you do focus on Radiant Destruction it doesn't solve a lot of the other issues with the class. While I've admittedly pushed for some changes on Shielding skills to create parity, I've also suggested that this would mean some improvements to the Sorcerer class would be needed in the realm of things like Surge and DExchange. We're really not far off here. I think toggles are just bad and I've pushed for changes on that for some time. I've also suggested that Overload should not be a requirement of the class, and if they got rid of toggles they should get rid of the 3rd bar. I'm all for balance, but the point I'm making is that I understand where you are coming from, and honestly a lot of Templars do. Many core skills of Templars have taken a hard beating, for a long time. My guess though is that it will take Sorcerers a while to get the changes you'll be happy with. Most Templars are still waiting (We don't all build ourselves around RD).

Grao

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

Zakor wrote: »

Problem since beta, discussed since beta, not quite better since beta.
If they ask us for feedback they also should respond to our ideas. Most ideas are pretty similar and could be easily answered by a dev. Some ideas may be more complicated and / or well thought out and therefore deserve feedback from a dev imho since someone really took his time to help improve the game.

Sorcerer problem since Beta: Dark Exchange is not a damage ability with no CD, Instant Cast, reasonable cost so the class is not stuck tied to Destro staffs, the worse single target weapon in the game.

dodgehopper_ESO wrote: »

Grao wrote: »

dodgehopper_ESO wrote: »

Grao wrote: »

Recremen wrote: »

I mean, it would certainly be nice to have some more insight into their rationale for different changes, which is why @Wrobel 's posts recently have been extremely helpful! I'm personally waiting/hoping/praying/begging for some developer feedback about why they changed the DK Stamina morph animations into something so horrid but were able to not change the animations for other classes (except one Sorcerer ability, which is still nearly the same, and at least on theme and not something wildly different).

That is an interesting question. I'd at least like them to reassure us they are actually reading the feedback and suggestions. It gets frustrating when your class feedback thread has 30 pages of comments, many of which are quite constructive, and yet the best you can hope for is a Mod removing bad posts.

You should have seen the Templar thread before TG. Actually, I think Sorcerer is starting to feel the pressure that Templar has been under for quite some time. I do recall you're not a fan of Radiant Destruction, but honestly a lot of us who play Templar had a different vision in mind as well. The skill itself I think looks cool, and for the 'caster' variety Templar I think it makes sense. Then again the caster variety Templar has a lot of other clunky problems going on with it that have devolved for some time. I do think a little input is probably a good idea though from them, but bear in mind its probably better that a few moderators handle that, in order to save the time of people like wrobel so they can actually work on making the repairs. Just my thoughts. I can't imagine they have the time to sift through all 100 pages of the Templar thread, but I did assume the highlights would make it to people like Gina, who could then pass it along.

Yes, I have an issue with Radiant Destruction. I have no issues with templars doing great DPS, but an execution should not be possible when your enemy is still at 40% health and that has already been nerfed, it was even worse when it was released! Executions entail your target is already nearly dead, 40% is almost half of someone's health...

And you think Templars were feeling pressure? Sorcerer haven't had an identity for several months. Their DPS with Magicka or Stamian is subpar compared to the other classes, they are not good healers or great tanks. The class is the best at nothing, actually it is among the worse class in every PvE role playable. Templars are at least always great as healers. You will always need Templars for raids because you will always need Novas, what do you need Sorcerers in a raid for? Poor DPS? No Utility? You know your class sucks when you are only allowed in a raid group if you are willing to drop your class ultimates for Barrier and Warhorn.

As for Feedback, if they ask for feedback in threads they made them selves they better have the personal to go through the pages of feedback otherwise they truly are wasting our time. I sure there are low level employees that filter what is insults from what is constructive, pass that to @ZOS_GinaBruno and @ZOS_JessicaFolsom and they in turn filter what they see as reasonable and interesting and pass it on to @Wrobel. Would it then be too much to ask one of them to come into the forum, quote the post and say 'Hey, nice idea. We passed it forward', or simply acknowledge that they are really reading the forum?

I was making the point that Sorcerers share something in common. I'm also pointing out that while you do focus on Radiant Destruction it doesn't solve a lot of the other issues with the class. While I've admittedly pushed for some changes on Shielding skills to create parity, I've also suggested that this would mean some improvements to the Sorcerer class would be needed in the realm of things like Surge and DExchange. We're really not far off here. I think toggles are just bad and I've pushed for changes on that for some time. I've also suggested that Overload should not be a requirement of the class, and if they got rid of toggles they should get rid of the 3rd bar. I'm all for balance, but the point I'm making is that I understand where you are coming from, and honestly a lot of Templars do. Many core skills of Templars have taken a hard beating, for a long time. My guess though is that it will take Sorcerers a while to get the changes you'll be happy with. Most Templars are still waiting (We don't all build ourselves around RD).

I will admit I don't know much about Templar DPS. I was already losing interest in the game when they started being viable to be honest XD

But yes, I doubt Sorcerers will be seeing enough fixes to make the class viable in this expansion, which is really sad. I really love my sorc and all the achievements I have in it

Rohamad_Ali

No, we don't need the devs reasuring us that they are actually reading their feedback threads.

I want the Developers to call me at home , give a detailed report of how the day went and offer to meet up later for tacos and salsa . Send Sympathy cards when a new bug appears titled "Our deepest condolences in your lost play time ..." And the occasional buddy email loaded with computer joke gifs endlessly streaming .

Reading and answering every report with awesome button clicks and virtual high fives .


But maybe we should just let the team do their job and not be so needy all the time . I avoid needy people . Maybe that's what's happening here . Give a little space instead of crowding the door the second one posts some info .

Grao

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

Roehamad_Ali wrote: »

I want the Developers to call me at home , give a detailed report of how the day went and offer to meet up later for tacos and salsa . Send Sympathy cards when a new bug appears titled "Our deepest condolences in your lost play time ..." And the occasional buddy email loaded with computer joke gifs endlessly streaming .

Reading and answering every report with awesome button clicks and virtual high fives .


But maybe we should just let the team do their job and not be so needy all the time . I avoid needy people . Maybe that's what's happening here . Give a little space instead of crowding the door the second one posts some info .

Ah, I welcome you @Roehamad_Ali! When threads start getting a troll's attention it means it is gaining traction, so I welcome you. When ever you are ready to present arguments as to why Customer Support is not part of Zenimax's job description instead of a bucket of sour disdain, silly taunts and insults I will be right here!

Rohamad_Ali

No, we don't need the devs reasuring us that they are actually reading their feedback threads.

Grao wrote: »

Roehamad_Ali wrote: »

I want the Developers to call me at home , give a detailed report of how the day went and offer to meet up later for tacos and salsa . Send Sympathy cards when a new bug appears titled "Our deepest condolences in your lost play time ..." And the occasional buddy email loaded with computer joke gifs endlessly streaming .

Reading and answering every report with awesome button clicks and virtual high fives .


But maybe we should just let the team do their job and not be so needy all the time . I avoid needy people . Maybe that's what's happening here . Give a little space instead of crowding the door the second one posts some info .

Ah, I welcome you @Roehamad_Ali! When threads start getting a troll's attention it means it is gaining traction, so I welcome you. When ever you are ready to present arguments as to why Customer Support is not part of Zenimax's job description instead of a bucket of sour disdain, silly taunts and insults I will be right here!

Think you got the wrong guy . At no point did I insult or even attempt to insult you or even to upset you . You asked for opinions , I simply gave mine . I really would like all those things but when I look at it from their view , I wouldn't enjoy constantly being on call while aim working on other things . So my opinion stands .

Rohamad_Ali

No, we don't need the devs reasuring us that they are actually reading their feedback threads.

Are you asking if it's their Job to do that ? A responsibility of their work environment ?

Because if that's the questions , it's not a "should" question it's a flat out are they doing their job question .

I wouldn't be able to answer that because I have no honest clue the conditions of the employment ....

Here's my reasons for my opinions explained further . I've done a lot of testing I was in the beta . I learned early on developer feedback was situational and controlled . They can't always just speak their mind , their employed by the game . The best feedback I always got was from the best players in the game . Really , some of them I wondered if they knew the game better then the creators ... They could anticipate updates better then some of the developers . I'd read their posts and email them for more insight and I usually got the answer ai was looking for way faster . It's just how this community ended up the way it is . If you don't know the right people and your fishing for Dev responses I absolutely can see you pulling your hair out . I just evolved past this Q&A dependence with the Devs . It's nice when they do post . I understand you want more . Who wouldn't ?

Armitas

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

Grao wrote: »

The reason why game forums can get very aggressive at times is simply put, frustration. It is frustrating to be asked to give feedback and then feel like that feedback is being ignored, no one likes wasting their time.

I can personally attest to this. Trying not to be overcome with frustration on the forums because of the lack of class dialogue is a constant battle with tons of edits. We should really have class leads from zos that communicate with us.

Rohamad_Ali

No, we don't need the devs reasuring us that they are actually reading their feedback threads.

Armitas wrote: »

Grao wrote: »

The reason why game forums can get very aggressive at times is simply put, frustration. It is frustrating to be asked to give feedback and then feel like that feedback is being ignored, no one likes wasting their time.

I can personally attest to this. Trying not to be overcome with frustration on the forums because of the lack of class dialogue is a constant battle with tons of edits. We should really have class leads from zos that communicate with us.

You know that's a good idea and I thought that's what the ambassador program was gonna create . A way for top players and community leads to relay information on the forums . Maybe I missed something though .

Edit to add I just read back on ambassadors and it's not in their title . They get no special communication tools or anymore weight on suggestions .

I wish they did ! I see both sides of this and even though I don't need a developer to constantly give feed back , I understand the reasoning other do . They put effort into posting and testing . It goes rather unrewarded .

NewBlacksmurf

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

Roehamad_Ali wrote: »

Armitas wrote: »

Grao wrote: »

The reason why game forums can get very aggressive at times is simply put, frustration. It is frustrating to be asked to give feedback and then feel like that feedback is being ignored, no one likes wasting their time.

I can personally attest to this. Trying not to be overcome with frustration on the forums because of the lack of class dialogue is a constant battle with tons of edits. We should really have class leads from zos that communicate with us.

You know that's a good idea and I thought that's what the ambassador program was gonna create . A way for top players and community leads to relay information on the forums . Maybe I missed something though .

That program died when some good folks left ZOS but the originals still do a good job.

Not sure of what behind the scenes discussions occur but...there seems to be a larger focus on certain secrete guild meetings instead and certain pro gamers.

Rohamad_Ali

No, we don't need the devs reasuring us that they are actually reading their feedback threads.

NewBlacksmurf wrote: »

Roehamad_Ali wrote: »

Armitas wrote: »

Grao wrote: »

The reason why game forums can get very aggressive at times is simply put, frustration. It is frustrating to be asked to give feedback and then feel like that feedback is being ignored, no one likes wasting their time.

I can personally attest to this. Trying not to be overcome with frustration on the forums because of the lack of class dialogue is a constant battle with tons of edits. We should really have class leads from zos that communicate with us.

You know that's a good idea and I thought that's what the ambassador program was gonna create . A way for top players and community leads to relay information on the forums . Maybe I missed something though .

That program died when some good folks left ZOS but the originals still do a good job.

Not sure of what behind the scenes discussions occur but...there seems to be a larger focus on certain secrete guild meetings instead and certain pro gamers.

Ah ok . That makes sense . Thanks for filling me in .

I've been in a few of those guild meetings . It's not really top secret info getting divulged . It's pretty direct , structured and no non sense allowed . Many of the team that do this do it as a favor on their own time .

STEVIL

No, we don't need the devs reasuring us that they are actually reading their feedback threads.

No.
Devs should be reading feedback, checking data, questioning in pm if necesssay, analyzing results and working on issues NOT wasting time hand holding a bunch of nervous nellies and nattering naybobs of negativity.

A LOT more is accomplished by the consolidated posts they have made and the patche notes.

Time spent on handholding is time not coding my next purchase.

Mettaricana

Yes, it would be reasuring if the devs were more present in their feedback threads but they don't need to spend time explaining their decision and direction, just show us that they are listening.

Atleast a lurks or something would be nice so far we post 200 pages between maint no replies at all on any of it. Then bam here's notes then dead silence then notes this company has the worst public and social skills on any game company ever. I've gotten more feedback a glass of milk in a week than eso dev team does in two years.

Guys have gotta stop being so secretive your not a hidden lore book. I feel like I'm walking into walmart and the door greeter is looking at me but not acknowledging me and as I wander the store the workers dodge my looks and eye contact staying silent I make it through check out without anything said but as I leave the store the door greeter is like "thank you for shopping at wally mart" as I'm leaving pissed..

Grao

Yes, it would be reasuring if Devs were more present and transparent in their Feedback Threads

Roehamad_Ali wrote: »

Are you asking if it's their Job to do that ? A responsibility of their work environment ?

Because if that's the questions , it's not a "should" question it's a flat out are they doing their job question .

I wouldn't be able to answer that because I have no honest clue the conditions of the employment ....

Here's my reasons for my opinions explained further . I've done a lot of testing I was in the beta . I learned early on developer feedback was situational and controlled . They can't always just speak their mind , their employed by the game . The best feedback I always got was from the best players in the game . Really , some of them I wondered if they knew the game better then the creators ... They could anticipate updates better then some of the developers . I'd read their posts and email them for more insight and I usually got the answer ai was looking for way faster . It's just how this community ended up the way it is . If you don't know the right people and your fishing for Dev responses I absolutely can see you pulling your hair out . I just evolved past this Q&A dependence with the Devs . It's nice when they do post . I understand you want more . Who wouldn't ?

That is understandable, we are not asking them to answer every post and every question one by one, but to have official feedback threads that never get a single answer? I don't know, that seems wrong. And again, it doesn't need to a response from a Dev, they are busy, but ZOS has a customer support team and community contacts, etc. If they are the ones reading the forums and selecting what is sent up to the Devs and what is not, how hard and time consuming would be to actually say 'Hey, interesting. We are sending this up' or 'Great Feedback, we are listening'. A huge part of any company that offers service is customer support and Zenimax's has been less than adequate on that from the get go with ESO, from how they'd take several days in the early stage to address progression halting quest bugs, how they would double and sometimes triple charge for subscription and their lack of communication is simply put, frustrating. It is why they started ESO Live and started having meeting with Guilds, but ESO LIve has devolved into a exposition of the game and them dodging hard questions from the community in favor of answering the same damn things every show such as 'When will player housing be available', 'when will shields be colorable' and the answer is usually 'It is in development'.