Missing CP and old Vet returning...

Korereactor

So, going back to v1.6.5, per this:
https://forums.elderscrollsonline.com/en/discussion/154426?_ga=1.53821610.302267232.1462730361

"Any Veteran Rank character that logs in after the system goes live will get 5 Champion Points added to the account for each full Veteran Rank that character has achieved."

I recently came back to ESO, and my V7 (I had since launch) did not have 35 CP. I'm V10 now and have only 30. I just realized this after noticing posts and looking back in patch notes. Did I get shorted? What gives on this? Can someone explain?

ZOS_DaryaK

You should contact the Customer Support team for assistance. They'll be able to review your Champion Points to determine if anything isn't as it should be.

Korereactor

ZOS_DaryaK wrote: »

You should contact the Customer Support team for assistance. They'll be able to review your Champion Points to determine if anything isn't as it should be.

Will do, thanks!

Korereactor

Well, I guess I've been away for too long. When I go to Support after logging in to my account, it won't log into the support section. It says to log in again, except that it won't take my credentials. If I say reset password, it sends me to my account to reset that password (which I don't need to do since that works). It seems like I have no access to the support section from my account?

NOTE: If I click on "Sign Up" it takes me right into my account settings since I'm logged in. I'm not sure what to do here?