Crash on launch after patch

Crown

Within seconds of hitting play or trying to run the eso.exe 32 or 64 bit clients there are a few of us who crash within seconds. We've tried a repair, compatibility mode, and even a re-install (quick on 100 mbit fibre) to no avail.

My report is here:
http://forums.elderscrollsonline.com/en/discussion/251147/crash-on-launch-after-patch

Others are seeing the same kind of errors.

We'll probably not get any reasonable official tech support response, so we're hoping that one of you folks will have a good suggestion of what to try...

Iyas

Crown wrote: »

Within seconds of hitting play or trying to run the eso.exe 32 or 64 bit clients there are a few of us who crash within seconds. We've tried a repair, compatibility mode, and even a re-install (quick on 100 mbit fibre) to no avail.

My report is here:
http://forums.elderscrollsonline.com/en/discussion/251147/crash-on-launch-after-patch

Others are seeing the same kind of errors.

We'll probably not get any reasonable official tech support response, so we're hoping that one of you folks will have a good suggestion of what to try...

EU is completly broken. perma disconnect + no one can login

Rylana

Its the directx compatibility crown. 99 percent chance youre running a dx 10.1 card (which supported most functions of dx11, as the 10.1 was a beta release of dx11 rushed out to the consumer when windows 7 was launched)

Today Zenimax ended support for 10.1 cards, you must have one with stock dx11 functionality, and that means 700 series or better (which basically puts a paygate on graphics cards, nearly all of those are 200 dollars or more).

Sallington

Rylana wrote: »

Its the directx compatibility crown. 99 percent chance youre running a dx 10.1 card (which supported most functions of dx11, as the 10.1 was a beta release of dx11 rushed out to the consumer when windows 7 was launched)

Today Zenimax ended support for 10.1 cards, you must have one with stock dx11 functionality, and that means 700 series or better (which basically puts a paygate on graphics cards, nearly all of those are 200 dollars or more).

I thought they only ended support of dx9 cards??

Rylana

Sallington wrote: »

Rylana wrote: »

Its the directx compatibility crown. 99 percent chance youre running a dx 10.1 card (which supported most functions of dx11, as the 10.1 was a beta release of dx11 rushed out to the consumer when windows 7 was launched)

Today Zenimax ended support for 10.1 cards, you must have one with stock dx11 functionality, and that means 700 series or better (which basically puts a paygate on graphics cards, nearly all of those are 200 dollars or more).

I thought they only ended support of dx9 cards??

Aye but 10.1 relied on 9 core functionalities for the ones in 11 that were not yet available. It is highly likely directx11 specific client software will not run properly on 10.1 supported cards. Hence CTD on launch.

In other words youd launch in DX11 mode, but some of the backline functions were still run in a dx9 environment.

What they need to do is revert to 10.1 functionality, that still gets rid of most of 9 but retains almost all of 11 and closes the loophole where roughly half of all gamers will fall through.

This is a dark day honestly. I worried about this but thought they would understand.

frozywozy

I suggest that you go read the "Known issues" section of the patch notes before complaining.

- Your game client may crash during PvP combat. We are actively working on a fix for this.
- You may run into some poor frame rates on both the 32-bit and 64-bit clients. We are currently working on a fix to release this week, but in the meantime, we suggest you try reducing your graphics settings.

Psilent

frozywozy wrote: »

I suggest that you go read the "Known issues" section of the patch notes before complaining.

- Your game client may crash during PvP combat. We are actively working on a fix for this.
- You may run into some poor frame rates on both the 32-bit and 64-bit clients. We are currently working on a fix to release this week, but in the meantime, we suggest you try reducing your graphics settings.

None of those issues are what he's experiencing...

Minno

Rylana wrote: »

Sallington wrote: »

Rylana wrote: »

Its the directx compatibility crown. 99 percent chance youre running a dx 10.1 card (which supported most functions of dx11, as the 10.1 was a beta release of dx11 rushed out to the consumer when windows 7 was launched)

Today Zenimax ended support for 10.1 cards, you must have one with stock dx11 functionality, and that means 700 series or better (which basically puts a paygate on graphics cards, nearly all of those are 200 dollars or more).

I thought they only ended support of dx9 cards??

Aye but 10.1 relied on 9 core functionalities for the ones in 11 that were not yet available. It is highly likely directx11 specific client software will not run properly on 10.1 supported cards. Hence CTD on launch.

In other words youd launch in DX11 mode, but some of the backline functions were still run in a dx9 environment.

What they need to do is revert to 10.1 functionality, that still gets rid of most of 9 but retains almost all of 11 and closes the loophole where roughly half of all gamers will fall through.

This is a dark day honestly. I worried about this but thought they would understand.

My card supports 11.2 so I expect no issues. But I'm behind the players locked out of the game if they can't get a compatible video card to run ESO.

No reason to leave players out so quickly IMO.

Weberda

frozywozy wrote: »

I suggest that you go read the "Known issues" section of the patch notes before complaining.

- Your game client may crash during PvP combat. We are actively working on a fix for this.
- You may run into some poor frame rates on both the 32-bit and 64-bit clients. We are currently working on a fix to release this week, but in the meantime, we suggest you try reducing your graphics settings.

Considering how much of a disaster that both problems are what the heck are they doing by releasing the update in the first place. "Our product is flawed as hell but we're giving it to you anyway."

Crown

I'm running on two GTX Titan Blacks in SLI, and the latest nVidia drivers from last week.

It's not a directX issue for me...

frozywozy

Psilent wrote: »

frozywozy wrote: »

I suggest that you go read the "Known issues" section of the patch notes before complaining.

- Your game client may crash during PvP combat. We are actively working on a fix for this.
- You may run into some poor frame rates on both the 32-bit and 64-bit clients. We are currently working on a fix to release this week, but in the meantime, we suggest you try reducing your graphics settings.

None of those issues are what he's experiencing...

Yeah I just re-read the OP and realized that he is crashing within a few seconds of launching, my bad.

Minno

Crown wrote: »

I'm running on two GTX Titan Blacks in SLI, and the latest nVidia drivers from last week.

It's not a directX issue for me...

Not a good sign...

GRxKnight

Wait...you're telling me there's playability issues with this patch? I have to say i am shocked! Shocked i tell you!

stealthyevil

Crown wrote: »

I'm running on two GTX Titan Blacks in SLI, and the latest nVidia drivers from last week.

It's not a directX issue for me...

On launch for the PTS, I ran into this same issue. Couldn't get the game to launch at all, was giving me error code 11. I am on OSX however. I ended up having to do a re-install for it to work for me. I am patching now, hopefully I dont run into the same issue

_Chaos

Rylana wrote: »

Sallington wrote: »

Rylana wrote: »

Its the directx compatibility crown. 99 percent chance youre running a dx 10.1 card (which supported most functions of dx11, as the 10.1 was a beta release of dx11 rushed out to the consumer when windows 7 was launched)

Today Zenimax ended support for 10.1 cards, you must have one with stock dx11 functionality, and that means 700 series or better (which basically puts a paygate on graphics cards, nearly all of those are 200 dollars or more).

I thought they only ended support of dx9 cards??

Aye but 10.1 relied on 9 core functionalities for the ones in 11 that were not yet available. It is highly likely directx11 specific client software will not run properly on 10.1 supported cards. Hence CTD on launch.

In other words youd launch in DX11 mode, but some of the backline functions were still run in a dx9 environment.

What they need to do is revert to 10.1 functionality, that still gets rid of most of 9 but retains almost all of 11 and closes the loophole where roughly half of all gamers will fall through.

This is a dark day honestly. I worried about this but thought they would understand.

Saying it's only for the 700 series onward is false.

Anything 400 series and up will be DX11 compatible. nvidia.ca/object/GTX_400.html

Let's not get carried away here guys, 400 series onward is still very low requirements to play a "AAA" MMO. (alright maybe BBB, possibly C class.. who knows anymore..)

Rylana

spenc_cathb16_ESO wrote: »

Rylana wrote: »

Sallington wrote: »

Rylana wrote: »

Its the directx compatibility crown. 99 percent chance youre running a dx 10.1 card (which supported most functions of dx11, as the 10.1 was a beta release of dx11 rushed out to the consumer when windows 7 was launched)

Today Zenimax ended support for 10.1 cards, you must have one with stock dx11 functionality, and that means 700 series or better (which basically puts a paygate on graphics cards, nearly all of those are 200 dollars or more).

I thought they only ended support of dx9 cards??

Aye but 10.1 relied on 9 core functionalities for the ones in 11 that were not yet available. It is highly likely directx11 specific client software will not run properly on 10.1 supported cards. Hence CTD on launch.

In other words youd launch in DX11 mode, but some of the backline functions were still run in a dx9 environment.

What they need to do is revert to 10.1 functionality, that still gets rid of most of 9 but retains almost all of 11 and closes the loophole where roughly half of all gamers will fall through.

This is a dark day honestly. I worried about this but thought they would understand.

Saying it's only for the 700 series onward is false.

Anything 400 series and up will be DX11 compatible. nvidia.ca/object/GTX_400.html

Let's not get carried away here guys, 400 series onward is still very low requirements to play a "AAA" MMO. (alright maybe BBB, possibly C class.. who knows anymore..)

the 400/500/600 series cards (with the exception of the 680) used WDDM 1.1 which still utilized components of the 10.x renderer engine. This was updated in WDDM 2.0 (Directx11.3) which did not come out until the 745 series, approximately at the same time as windows 8, but i digress, the cards will say dx11, but because of the way compliance is determined most 400+ will not work properly.

The first series guaranteed to have all needed components of DX 11 is the 745/750 Nvidia and the Radeon HD 7700

For those of us on the frontlines of this lunacy when DX11 was being developed, I can attest to how much of a pain in the ass this was for people. The whole timeline between Windows Vista (10.1 DX launch) Windows 7 (the first DX11), windows 8 (the first fully working DX11.1), and then windows 8.1 (which finally contained everything DX11.1 needed), was a nightmare.

At least with 8.1 or 10 you have all the library files now, now its just features on the cards made in those eras, which sadly are even more of a mess.

Crown

FYI we have Gina's attention at the thread I linked (tech support section).

http://forums.elderscrollsonline.com/en/discussion/251147/crash-on-launch-after-patch

Manoekin

frozywozy wrote: »

I suggest that you go read the "Known issues" section of the patch notes before complaining.

- Your game client may crash during PvP combat. We are actively working on a fix for this.
- You may run into some poor frame rates on both the 32-bit and 64-bit clients. We are currently working on a fix to release this week, but in the meantime, we suggest you try reducing your graphics settings.

So I shouldn't come back to try out the new patch yet is what you're saying.

Crown

Manoekin wrote: »

So I shouldn't come back to try out the new patch yet is what you're saying.

Just wait until later tonight when people get home from work / school and the insanity of "I can't log in / play / get more than 10 FPS" begins.

GRxKnight

If i have to spend 150+ on a new graphics card just to play this game I'm done...will have to try and log on when i get home from work...if not hopefully someone knows a free fix and can translate it to English

Minno

GRxKnight wrote: »

If i have to spend 150+ on a new graphics card just to play this game I'm done...will have to try and log on when i get home from work...if not hopefully someone knows a free fix and can translate it to English

GRxKnight wrote: »

If i have to spend 150+ on a new graphics card just to play this game I'm done...will have to try and log on when i get home from work...if not hopefully someone knows a free fix and can translate it to English

I wouldn't blame you either (ill be doing the same thing if this issue happens to me).

Tarnumx

elderscrolls offline

Manoekin

Crown wrote: »

Manoekin wrote: »

So I shouldn't come back to try out the new patch yet is what you're saying.

Just wait until later tonight when people get home from work / school and the insanity of "I can't log in / play / get more than 10 FPS" begins.

I'm keeping the forums up all day once I'm home from work.

Tarnumx wrote: »

elderscrolls offline

lel

Minno

Manoekin wrote: »

Crown wrote: »

Manoekin wrote: »

So I shouldn't come back to try out the new patch yet is what you're saying.

Just wait until later tonight when people get home from work / school and the insanity of "I can't log in / play / get more than 10 FPS" begins.

I'm keeping the forums up all day once I'm home from work.

We might as well get a forum D&D group started just in case.

KenaPKK

Logged in fine for me. I'm on Windows 8 still and have what was a top Nvidea card a year ago. Don't know my exact specs... Hope that helps some.

ScarecrowBoat

frozywozy wrote: »

I suggest that you go read the "Known issues" section of the patch notes before complaining

Yeah I just re-read the OP and realized that he is crashing within a few seconds of launching, my bad.

GRxKnight

Minno wrote: »

Manoekin wrote: »

Crown wrote: »

Manoekin wrote: »

So I shouldn't come back to try out the new patch yet is what you're saying.

Just wait until later tonight when people get home from work / school and the insanity of "I can't log in / play / get more than 10 FPS" begins.

I'm keeping the forums up all day once I'm home from work.

We might as well get a forum D&D group started just in case.

I cast crystal fragments at the darkness

RinaldoGandolphi

@Rylana is spot on

I posted in the tech support thread a few options you can try, but its been known for years that Nvidia really didn't support 100% of the Direct X 11 or 11.1, 11.2 specs....much of it is emulated via software based on DirectX 10.1 wrappers.

http://www.techpowerup.com/forums/threads/nvidia-7-series-doesnt-support-directx-11-2.186399/

This has been known among the Techpowerup community for a very very long time.

I would try running the game in OPENGL which i detailed how to do that in Crowns post on the tech forums and deleting a few files and see if the game runs...if it works in OPENGL that means Nvidia's lack of proper DirectX 11 feature support is fully to blame in this instance

AMD and Nvidia took two different paths, AMD opted to 100% support every single spec of DirectX at the hardware level and to always use their code with the latest DirectX 11+ wrappers that Micosoft recommended them to use and focused on Compute performance at the expense of proprietary features and power usage.

Nvidia on the other hand decided to focus on proprietary features such as ShadowPlay, Gameworks, etc and to emulate most of the DirectX 11 features via software in the drivers while reducing power consumption focused on efficency.

This is not a AMD Vs Nvidia thing, its just the two vendors took sort of different paths.

My decision to buy a new GPU would totally depend on how invested i am in the game.

ZOS is an interesting position because that old DirectX 9 and 10 wrappers do have CPU and performance overhead associated with them as DirectX 9 in particular was very single threaded heavy, while DirectX 11 isn't the best multi-threaded its miles better then DirextX 9 and 10.....at what point must ZOS begin to move forward? We can't stand in the way of progress..

I was against the discontinuation of Windows Vista because Windows Vista does support DirectX 11 with the Platform Update and the Platform Update Supplement that backported DirectX 11 to Vista, as long as someone has a GPU that support DirectX 11 there is no reason it shouldn't run on Vista as it would on 7 as the WDDM drivers and such made for Windows 7 were specifially made to be backwards compatible with Vista and Server 2008 without recompiling code so MS done it this way intentionally and Vista don't EOL until April of next year, and Im glad ZOS moved forward and fixed the Vista issue folks were having.

Im due to buy upgrades at the end of the year, im waiting for AMD;s Zen CPU and will then do new GPU's at that time....ZOS has a very fine line here...you don't want to lock out people, but if its standing in the way of progress....that old DirectX 9 and 10 code can saddle the game's performance...I don't think ZOS depreciated all that old code without good reason...i think there is some solid performance gains to be had by doing this....

i'd be suprised that anyone with a GTX 900 series or an AMD R7, R9 200+ would have any issues with the newest drivers, if they do, its not because of their cards, but i could see certain older cards having problems

_Chaos

You sounded so tech savvy, then I read this.

RinaldoGandolphi wrote: »

I was against the discontinuation of Windows Vista

Rylana

RinaldoGandolphi wrote: »

@Rylana is spot on

I posted in the tech support thread a few options you can try, but its been known for years that Nvidia really didn't support 100% of the Direct X 11 or 11.1, 11.2 specs....much of it is emulated via software based on DirectX 10.1 wrappers.

http://www.techpowerup.com/forums/threads/nvidia-7-series-doesnt-support-directx-11-2.186399/

This has been known among the Techpowerup community for a very very long time.

I would try running the game in OPENGL which i detailed how to do that in Crowns post on the tech forums and deleting a few files and see if the game runs...if it works in OPENGL that means Nvidia's lack of proper DirectX 11 feature support is fully to blame in this instance

AMD and Nvidia took two different paths, AMD opted to 100% support every single spec of DirectX at the hardware level and to always use their code with the latest DirectX 11+ wrappers that Micosoft recommended them to use and focused on Compute performance at the expense of proprietary features and power usage.

Nvidia on the other hand decided to focus on proprietary features such as ShadowPlay, Gameworks, etc and to emulate most of the DirectX 11 features via software in the drivers while reducing power consumption focused on efficency.

This is not a AMD Vs Nvidia thing, its just the two vendors took sort of different paths.

My decision to buy a new GPU would totally depend on how invested i am in the game.

ZOS is an interesting position because that old DirectX 9 and 10 wrappers do have CPU and performance overhead associated with them as DirectX 9 in particular was very single threaded heavy, while DirectX 11 isn't the best multi-threaded its miles better then DirextX 9 and 10.....at what point must ZOS begin to move forward? We can't stand in the way of progress..

I was against the discontinuation of Windows Vista because Windows Vista does support DirectX 11 with the Platform Update and the Platform Update Supplement that backported DirectX 11 to Vista, as long as someone has a GPU that support DirectX 11 there is no reason it shouldn't run on Vista as it would on 7 as the WDDM drivers and such made for Windows 7 were specifially made to be backwards compatible with Vista and Server 2008 without recompiling code so MS done it this way intentionally and Vista don't EOL until April of next year, and Im glad ZOS moved forward and fixed the Vista issue folks were having.

Im due to buy upgrades at the end of the year, im waiting for AMD;s Zen CPU and will then do new GPU's at that time....ZOS has a very fine line here...you don't want to lock out people, but if its standing in the way of progress....that old DirectX 9 and 10 code can saddle the game's performance...I don't think ZOS depreciated all that old code without good reason...i think there is some solid performance gains to be had by doing this....

i'd be suprised that anyone with a GTX 900 series or an AMD R7, R9 200+ would have any issues with the newest drivers, if they do, its not because of their cards, but i could see certain older cards having problems

The biggest problem in my view, is that because Nvidia chose their path and virtually 3/4 of the PC gamers market runs Nvidia cards... the problem is a lot bigger than people realize. Until the WDDM 2.0 update pre win8 rollout, right as the 600 series of Nvidia cards were hitting the shelves, ALL Nvidia cards used 10.x (even mine). Now on any DX11 client these cards work, as long as you dont remove hardware compatibility like zenimax has done.

We arent talking 10 year old cards here, mine is less than 4 years old. This is a level of deprecation bordering on extreme, honestly. 10.x was the crutch that supported Nvidia through the 400-600 years, until 700 series moved to full compliance, you couldnt find an Nvidia card that worked in an environment that disabled 10.x backwards compatibility.

So to summarize, Zos just axed about half of the existing gaming pcs (of the 3/4) that ran Nvidia cards). Unless your rig is 2013+ built (and was built with gtx 700 series or better), uses AMD, or is upgraded to the tune of 200-400 dollars today, you wont run ESO.

Thats a lot of people left in the dark.

RinaldoGandolphi

spenc_cathb16_ESO wrote: »

You sounded so tech savvy, then I read this.

RinaldoGandolphi wrote: »

I was against the discontinuation of Windows Vista

I am.

There is ZERO technical reason whatsoever that Windows Vista SP2+ to be discontinued before April of 2017.

The Platform Update for Windows Vista and Windows Server 2008
that Platform Update Supplement for Windows Vista and Server 2008

https://msdn.microsoft.com/en-us/library/windows/desktop/ee663866(v=vs.85).aspx
https://support.microsoft.com/en-us/kb/971644
https://support.microsoft.com/en-us/kb/2117917

This back ported EVERYTHING the Ribbon UI, all the DirectX 11 features and wrappers right back to Windows Vista...in essence a Windows Vista SP2 with these installed actually is Windows 7 minus Aero shake, ribbons, and pinning.

Technically speaking, it can do everything Windows 7 can...typing in the command line reveals Windows Vista SP2 and Windows 7 share the same internal kernel OS version string which means they are identical under the hood.

folks really need to stop believing whats parroted on the internet...Windows Vista 64 bit was solid as can be in terms of stability. The only people that had trouble with Vista was systems with 2 gigs of RAM that couldn't really run it well and systems with such poor specs should have never been sold with it.

Vista was an OS that paved the way for Windows 7, 8, and 10...they are all built of the Vista code base anyways with minor tweaks.

I no longer run any Vista machines, I haven't for a few years, but it got unnecessary flack for people running it with systems that didn;t meet the requirements. From a technical standpoint and DirectX 11 standpoint Windows Vista is equal with Windows 7 and there is no technical reason whatsoever that Vista SP2 can't run ESO like Windows 7 can and Microsoft agrees with me because its all on the MSDN for anyone to read....its also why MS still supports Vista and Server 2008 until April of next year