Getting ERROR 301 and cannot log in

DarkWizard314

I played ESO just 3 days ago. And it was fine. But form yesterday I am getting this error, and can't even log in to the game. It is very frustrating. I have tried the other 'fixes' that was recommended in different posts such as trying after some time, or restarting, or spamming my credentials. No luck. I have even deleted and reinstalled the game. That didn't do any good as well. I am attaching a screenshot of the error I am getting with this post.

I hope you guys will fix it soon.

Thanks.

My system config:
Mac OS X El Capitan 10.11.3
Macbook Pro Retina 13 inch 2015 model
8GB RAM DDR3
Intel Iris Graphics 6100 1536MB

KhajitFurTrader

Hi @DarkWizard314 ,

possible causes and solutions for error 301 can be found here and here.

You could also try to

• clear your DNS cache with the shell command sudo killall -HUP mDNSResponder
• use different DNS servers like the ones Google offers (8.8.4.4 and 8.8.8.8)
• configure port forwarding on your router (port numbers are given here)

Hope that helps.

DarkWizard314

Still no luck. Since you talked about DNS cache, I have changed continents. I have moved to USA from Asia. In Asia, I used to play in North American server though. So no change in the server. Does that have to do anything with that error?

Thanks.

KhajitFurTrader

You said that you have at least once connected successfully to the NA server from your new location, correct?

Did you get the IP-Authorization message and corresponding E-Mail with the code after moving?

Changing the DNS server address might be worth a shot, but I'd suggest you open a support ticket at https://help.elderscrollsonline.com and let CS look into your issue.

DarkWizard314

No, after coming back to US I haven't been able to connect to the server even once.

I tried sending an email to them. But then they sent me this forum invitation. This is very frustrating. This way I may just leave the game.

KhajitFurTrader

@ZOS_MollyH, is it still possible for CMRs to open CS tickets for forum posters, and if so, could please open one for @DarkWizard314? Thank you.

ZOS_MollyH

Hey @DarkWizard314 ! Can we please have your ticket number so we can take a look at your ticket?